# Compare Trumpia vs Twilio 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Trumpia and Twilio based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/131015-180158/Trumpia-2-0-vs-Twilio-Communications-Platform

---

# Trumpia vs Twilio Features and Cost Comparison

Last updated May 7th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TrumpiaTwilio2/4 selected

[Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/)[4.5 (116)](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

[## Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/)[4.5 (116)](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/)

Starting Price

$55.00/month

Value-for-Money

4.3

Functionality

4.3

Ease of Use

4.2

Customer Service

4.6

Reviews Sentiment

JP

JH

Based on [116 reviews](#user-reviews)

Positive

102

Neutral

9

Negative

5

[## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting Price

$0.01

Value-for-Money

4.2

Functionality

4.5

Ease of Use

4.1

Customer Service

4

Reviews Sentiment

Based on [502 reviews](#user-reviews)

Positive

444

Neutral

26

Negative

32

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 6,488 reviews from sms marketing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

SMS Messaging

4.5

Mass Texting

4.6

Campaign Scheduling

4.9

Message Personalization

4.7

Scheduled Messaging

4.8

71%Fit

Missing features

Feature ratings

SMS Messaging

4.3

Mass Texting

4.3

Campaign Scheduling

NA

Message Personalization

4.4

Scheduled Messaging

4.4

User satisfaction

User satisfaction

4.5

User reviews[116](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/)

Ease of use

4.2

Functionality

4.3

Value for money

4.3

Customer support

4.6

User satisfaction

4.4

User reviews[502](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Ease of use

4.1

Functionality

4.5

Value for money

4.2

Customer support

4.0

Price starts from

Price starts from

$55Usage Based, Per Month

-   Free version
-   Free trial

Price starts from

$0.01Usage Based, Not provided by vendor

-   Free version
-   Free trial

Best for

Best for

Trum·pia is used by human resources departments, customer service teams, marketing professionals, sales teams, IT departments, and businesses of all sizes.

Best for

Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, customer loyalty teams, sales orgs and more in over 180 countries.

## User reviews

Pros & cons

JP

Jake P.

CEO

> "The automation tools are fantastic, allowing me to set up campaigns in advance and reach my customers at the right time. Plus, the..."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6506027)

KG

Kathy G.

Marketing Director

> "Trumpia's standard reporting is not as robust as we would like, as far as identifying recipients who have opened, etc., though custom..."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6559840)

JH

Jay H.

IT Applications Manager

> "One of the best parts is the automation—it saves us so much time by handling follow-ups, appointment reminders, and even custom..."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6563840)

KB

Kevin B.

Board Member - Executive Secretary

> "The initial setup can be a bit tedious, especially with the number verification. If you are thinking about using Trumpia remember..."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6569538)

JH

Jay H.

IT Applications Manager

> "We can segment our audience to ensure the right message goes to the right group, and it’s been really effective in driving engagement...."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6563840)

Renee T.

Executive Assistant

> "Sometimes directly texting one contact is annoying because you have to add them as a contact before texting them."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6414196)

KK

Kristi K.

Operations and Events Manager

> "We changed to Trumpia because we were unhappy with our old text and email service because it was impossible to make changes to our..."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6323102)

AC

Allyson C.

Account Services Supervisor

> "The keyword list capacity max of 11 keywords insn't enough."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6581166)

TD

Terry D.

HR

> "If you have a large, complex organization with offices/customers across the US, the cost is worth all the features the system offers..."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6825955)

AC

Ashley C.

Director

> "Hard to set up multiple accounts under the same company. "

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___7000921)

KB

Katline B.

Resource Manager

> "It allows for quick text messaging needs to be sent out and easy team collaboration."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___7110898)

TC

Tom C.

President

> "Laws are difficult and avoiding being flagged as spam can be difficult too."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6340434)

EO

Eric O.

Assistant Transportation Manager

> "Trumpia greatly streamlines the process of sending text messages to our stakeholders."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___7112039)

SR

Suzanne R.

Community Relations Manager

> "It is not very intuitive to set one up."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___7061584)

MW

Marion W.

Director of Housing and Student Activities

> "The scheduling feature of the text messages has been the most useful for me to be able to plan out exactly when texts need to be sent,..."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6570824)

TC

Tom C.

President

> "Filters can be a pain sometimes. But that isn't really on Trumpia."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6340434)

MS

Macey S.

Office Manager

> "I also thought it was convenient that when customers would send in responses it would go directly to our inbox."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___7106970)

EF

Edward F.

Sales Operations Manager

> "I can't find any negative aspects to point out about this tool."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6556332)

LS

Luis S.

Retail Operations

> "The Trumpia team has clear guidelines that makes it easy for us to adhere to when creating a campaign."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___7134325)

BL

Brian L.

President

> "No refunds when their system is down."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#SoftwareAdvice___4848553)

BA

Bekka A.

Assistant Director, Initiatives and Partnerships

> "We used Trumpia for nearly 2,000 student move-in appointments and it was mostly a seamless process!"

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6884236)

BL

Brian L.

President

> "Poor, difficult to reach customer spport. "

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#SoftwareAdvice___4848553)

DD

David D.

Grain Buyer

> "Trumpia has been a great tool for us in communicating with a vast group of vendors. "

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___7119286)

JE

Jason E.

VP, Safety & HR

> "Two user interfaces, I don't have enough product experience to comment on Trumpia's downfalls any further."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___4791592)

BH

Bridget H.

HR Generalist

> "It was a great solution for us in order for all employees to important updates."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___7125878)

JM

Jin M.

Business Analyst

> "The software at times can get buggy and laggy (less so now) - we've had to clear our cache or use the platform on Icognito mode at..."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#SoftwareAdvice___3197853)

JP

Jake P.

CEO

> "I love the ability to segment my audience, which helps me send targeted messages that truly resonate."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___6506027)

JB

Jimmy B.

Pastor

> "The UI/UX is a little difficult to navigate and unintuitive."

[See full review](https://www.capterra.com/p/131015/Trumpia-2-0/#Capterra___3217528)

[View Reviews](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/)

SS

Shane S.

CEO

> "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6832103)

Eric T.

Director, DX

> "When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7086351)

DS

David S.

Vice President

> "Twilio is very powerful and allows me to not only send bulk emails but also text."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7074898)

EP

Emanuele P.

Software Engineer

> "It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7051415)

VR

Verified Reviewer

Software Engineer

> "Anytime I have issues or questions with twilio development, I can easily reach out to the support and they will respond with solutions quickly."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7082379)

VR

Verified Reviewer

Backend Developer

> "A few parts of the setup were confusing at first, especially while configuring some API settings."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7147106)

WS

William S.

Director

> "Twilio provides API access so you have full control over all your call data"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6850543)

JC

Jessica C.

Customer service representative

> "the amount of times there were issues receiving calls and or there were no calls coming in thru the lines without rebooting the system."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7040475)

Nikita V.

Marketing Manager CRM

> "Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663)

MT

Mario T.

Admin

> "They are charging me for services I never used and previously blocked, such as long-distance and regular calls."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426)

Andrew B.

Owner/ Operator

> "You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185)

JS

Josh S.

IT Coordinator

> "The configuration can be a little tedious getting the campaign and everything situated.. be prepared to configure it a couple of times."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6813991)

Lydia L.

Blow Mold Operator

> "It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6025564)

CM

Clancy M.

CEO

> "They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6378498)

AS

Arjan S.

CEO

> "The value for money is excellent, especially with the robust features for automating SMS and emails in India."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213)

MF

Megan F.

Owner Manager

> "I do not like how hard it was to get our A2P registration set up and the back and forth with the support team, I don't like the cost on top of everything..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6649987)

VR

Verified Reviewer

Outreach Director

> "For the kind of work I do, I am happy to have a resource that makes it possible, even if it feels difficult."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6865179)

VR

Verified Reviewer

CTO

> "Overall, it feels more like a developer tax than a reliable communication platform."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660)

RA

Rahman A.

Marketing Specialist

> "It’s helped us get to customers more quickly and more directly, especially when email is simply ignored."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6793859)

GS

Gaurav S.

Director

> "Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6405062)

ZS

Zoltan S.

Developer

> "The cost was very low compared to other options I saw and handled bulk API requests very well"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6625963)

VR

Verified Reviewer

CTO

> "The worst part of Twilio is its support model."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7090660)

James C.

Director of Digital Marketing

> "good platform for mass SMS blasts to reach a wide audience"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894)

JB

Justin B.

Manager

> "For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts this promise entirely."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

VR

Verified Reviewer

VP of Marketing

> "Our devs like their clear docs."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673)

JB

Justin B.

Manager

> "Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

VR

Verified Reviewer

Lead Egineer

> "SMS sending is easy with multiple numbers with multiple countries"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6685305)

JB

Justin B.

Manager

> "The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple implementation."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

VL

Vinicius L.

Software Engineer

> "Twillio SMS sending stands out for it's efficiency."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6699580)

MT

Mario T.

Admin

> "Customer service is terrible; they don't understand that they have a responsibility for the options they give us."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___7024426)

VR

Verified Reviewer

CDO

> "I like the company proposition, how there are tutorials and thorough documentation for everything that you will rarely talk to support about an error for..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197)

PG

Paul G.

Programmer

> "Do not use this company for text messaging."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071)

SG

Steven G.

Production Supervisor

> "I wish it was a bit more stable, but the fact it allows hundreds of CCRs/CCAs/sales reps to be on calls simultaneously is a huge plus."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6000651)

VR

Verified Reviewer

VP of Marketing

> "You often feel ripped off, and pay for things you don't need."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6836673)

VR

Verified Reviewer

Senior Frontend Engineer.

> "I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6148613)

MO

Meghann O.

Customer Success Manager

> "Overall it feels like we're stuck using them because they integrate and have international numbers."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6575656)

RC

Rachel C.

Customer Support Lead

> "It's easy to find call and message records without too much trouble."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6419918)

PG

Paul G.

Programmer

> "They wasted two months of development time for our company."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7047071)

EF

Ed F.

Owner

> "I like that Twillio integrates with my CRM"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6618704)

Nikita V.

Marketing Manager CRM

> "Sometimes reliability issues arise, the pricing felt jumpy too."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6356663)

CP

Charlie P.

Director

> "Easy to customise the message content and deploy instantly."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6568341)

LC

Luke C.

CEO

> "The Twilio console and services more broadly are highly unreliable."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6751311)

DB

Diana B.

Founder

> "Everything works together quite nicely, and their pricing is quite good for what you get."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506)

VR

Verified Reviewer

CEO

> "Twilio suspended my account for weeks on an error through their system and through numerous emails, they took their time to unsuspend it while my..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537)

AkG

Ajay kumar G.

Full Stack Developer

> "Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6109809)

Tanya D.

Head

> "Being a global service provider based in the US, they do not take into account the time zone differences and the customer support response time is..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5063552)

AG

Adarsh G.

Analyst

> "the software offers a range of communication channels, including voice, SMS, and chat, making it a comprehensive solution for businesses of all sizes."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4632940)

BA

Brent A.

Lead Developer

> "The process to get a verified campaign, brand, and messaging service is dismal despite even after 8 months of working with their new system."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6123416)

Efezino U.

Managing Director & Software Developer

> "Features: Twilio offers a range of advanced features, including tracking and analytics, voice recognition, and integration with other tools and services."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4333116)

James C.

Director of Digital Marketing

> "not a ton of support and working with carriers can be tricky"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6583894)

Matthew K.

Director of IT

> "It works well, and is relatively inexpensive."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___7018144)

JB

Justin B.

Manager

> "This experience makes me question their operational efficiency and customer-centric approach."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6791743)

AM

Aseel M.

Account

> "I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300)

Muhammad Aamer K.

full stack developer

> "so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is the..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6090319)

Suzi L.

Project Manager

> "It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4697335)

DB

Diana B.

Founder

> "It can be very overwhelming to use if you're not an advanced A2P communications user."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6659506)

AM

Aseel M.

Account

> "I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work,..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4792300)

Kim L.

Franchise Owner

> "The initial setup of a phone number for use with Twilio was a little confusing as it wasn't clear that I could only select the phone number through..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4976316)

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

> "Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact management, online voice..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4496334)

VR

Verified Reviewer

CEO

> "Twilio has very bad customer service. If your app, website or product depends on its service like API or SMS, I would look somewhere else like Plivo or..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___4953537)

FM

FAUZIA M.

Owner

> "Easy to integrate with your setup."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6713914)

LC

Leifur C.

Software Engineer

> "Twilio is a disaster of a product, and I would never ever use it again, it randomly stopped working and I got a Forbidden error that really had no..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___5014987)

Josip L.

Athletic coach

> "Choosing the phone number from which you will send a message is sometimes a better solution since you can then also receive messages and for example,..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3799769)

VR

Verified Reviewer

COO

> "There is no chat support for all customers (you have to pay for this support type in addition to the contracted service)."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916)

DG

Disha G.

Associate Business Development Manager

> "It helps companies connect and make meaningful relationships with users internationally."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4826131)

ZH

Zachary H.

Operations Support

> "Somewhat costly for higher usage customers."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6324430)

Andrew B.

Owner/ Operator

> "I also have it embedded in my website for a chat option that more people actually use."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4983185)

AS

Arjan S.

CEO

> "It took some time to fully grasp all the functionalities."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6593213)

PX

Phill X.

Personal Trainer

> "Great product, I use it to remind clients of appointments, send bulk messages as well as automated reminders to myself."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4351060)

MA

Mohamad A.

manager

> "charging without providing service , scam"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#SoftwareAdvice___6710380)

VR

Verified Reviewer

IT Manager

> "Everything from creating an account, setting up services, integrating with other systems (PBX and CRM), funding and managing services has been nearly..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3649716)

RH

Robert H.

CTO

> "They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became..."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4985892)

AA

Armando A.

Marketing Manager

> "Twilio is simply the most compatible SMS platform out there and basically a ''must-have'' for a lot of businesses."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6246537)

EB

Ewa B.

Marketing Team Lead

> "When having unstable internet connectivity,I find it difficult to make or receive phone calls with Twilio."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6287823)

VR

Verified Reviewer

Marketing Consultant

> "Their phone number rental and call fees are very reasonable too making it affordable for anyone to create a telecoms presence in almost any country."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4149613)

VR

Verified Reviewer

CDO

> "A lot of bureaucracy and long wait times are not suitable for businesses looking for a solution."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6245197)

AA

Anish A.

Software Development Engineer

> "We use Twilio to buy virtual numbers and connect with our customer support center which helps us save tons of time"

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___4752420)

VR

Verified Reviewer

COO

> "The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#GetApp___6165916)

AJ

Abhinav J.

Developer

> "Twilio is a great tool with a lot of Custom Features that can be plugged in to solve various business problems and provide value addition to Businesses."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___3559199)

Marty W.

Founder

> "It is kind of a pain in the neck to set up."

[See full review](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#Capterra___6540913)

[View Reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

## User interface

[Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/)

4.47 (116)

4.39 (502)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

2-Way Messaging

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

Trumpia

Top features

33/37

-   2-Way Messaging
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Automated Responses
-   Campaign Planning
-   Campaign Scheduling
-   Communication Management
-   Compliance Management
-   Consent Management
-   Contact Management
-   Customer Segmentation
-   Customizable Templates
-   Drip Campaigns
-   Engagement Tracking
-   Generative AI
-   Interaction Tracking
-   Keyword Tracking
-   Landing Pages/Web Forms
-   Marketing Automation
-   Mass Texting
-   Message Personalization
-   Mobile Coupons
-   Multi-Campaign
-   Multi-Language
-   Natural Language Processing
-   Open Rate Tracking
-   Polls/Voting
-   QR Codes
-   Reporting/Analytics
-   Reputation Management
-   Scheduled Messaging
-   Shortcodes
-   SMS Messaging
-   Text-to-Win
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/131015/Trumpia-2-0/#features)

Twilio

17/37

-   2-Way Messaging
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Automated Responses
-   Campaign Planning
-   Campaign Scheduling
-   Communication Management
-   Compliance Management
-   Consent Management
-   Contact Management
-   Customer Segmentation
-   Customizable Templates
-   Drip Campaigns
-   Engagement Tracking
-   Generative AI
-   Interaction Tracking
-   Keyword Tracking
-   Landing Pages/Web Forms
-   Marketing Automation
-   Mass Texting
-   Message Personalization
-   Mobile Coupons
-   Multi-Campaign
-   Multi-Language
-   Natural Language Processing
-   Open Rate Tracking
-   Polls/Voting
-   QR Codes
-   Reporting/Analytics
-   Reputation Management
-   Scheduled Messaging
-   Shortcodes
-   SMS Messaging
-   Text-to-Win
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#features)

### Recognition

No recognitions have been awarded to Trumpia

Twilio is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Trumpia

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Twilio

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Trumpia

-   By Trumpia
-   Located in United States
-   Founded in 2008

Twilio

-   By Twilio
-   Located in United States
-   Founded in 2008

## Popular Comparisons

[Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/)[4.47 (116)](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/)

vs

[Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/)[4.88 (647)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/)

$55/month

Price

$21/month

4.3

Features

4.7

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/131015-10015149/Trumpia-2-0-vs-Project-Broadcast)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[SlickText](https://www.capterra.com/p/155430/SlickText-com/)[4.84 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/)

$0.0079

Price

$29/month

4.5

Features

4.7

4.1

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/155430-180158/SlickText-com-vs-Twilio-Communications-Platform)

[Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/)[4.47 (116)](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/)

vs

[SlickText](https://www.capterra.com/p/155430/SlickText-com/)[4.84 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/)

$55/month

Price

$29/month

4.3

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/131015-155430/Trumpia-2-0-vs-SlickText-com)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.73 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

$0.0079

Price

$16/month

4.5

Features

4.5

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/153508-180158/Omnisend-vs-Twilio-Communications-Platform)

[Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/)[4.47 (116)](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/)

vs

[Omnisend](https://www.capterra.com/p/153508/Omnisend/)[4.73 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

$55/month

Price

$16/month

4.3

Features

4.5

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/131015-153508/Trumpia-2-0-vs-Omnisend)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (527)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

$0.0079

Price

$20/month

4.5

Features

4.6

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/156699-180158/Klaviyo-vs-Twilio-Communications-Platform)

[Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/)[4.47 (116)](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/)

vs

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,600)](https://www.capterra.com/p/110228/MailChimp/reviews/)

$55/month

Price

$13/month

4.3

Features

4.4

4.2

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/110228-131015/MailChimp-vs-Trumpia-2-0)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)[4.44 (245)](https://www.capterra.com/p/145848/Ez-Texting/reviews/)

$0.0079

Price

$25/month

4.5

Features

4.3

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/145848-180158/Ez-Texting-vs-Twilio-Communications-Platform)

[Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/)[4.47 (116)](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/)

vs

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[4.64 (527)](https://www.capterra.com/p/156699/Klaviyo/reviews/)

$55/month

Price

$20/month

4.3

Features

4.6

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/131015-156699/Trumpia-2-0-vs-Klaviyo)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[4.48 (17,600)](https://www.capterra.com/p/110228/MailChimp/reviews/)

$0.0079

Price

$13/month

4.5

Features

4.4

4.1

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/110228-180158/MailChimp-vs-Twilio-Communications-Platform)

[Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/)[4.47 (116)](https://www.capterra.com/p/131015/Trumpia-2-0/reviews/)

vs

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[4.34 (2,923)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

$55/month

Price

$12/month

4.3

Features

4.2

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/31898-131015/Constant-Contact-vs-Trumpia-2-0)

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[4.39 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

vs

[JustCall](https://www.capterra.com/p/157853/JustCall/)[4.12 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)

$0.0079

Price

$29/month

4.5

Features

4.1

4.1

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/157853-180158/JustCall-vs-Twilio-Communications-Platform)