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BigTime is ideal for professional services firms who want to streamline project operations, maximize their resource utilization, accelerate billing and payments, and connect scattered data sources.
Ideal for small to medium-sized businesses seeking an consolidated, customizable platform to manage CRM, projects, billing, and client portals efficiently, improving overall workflow and productivity.
I really like the reporting it's outstanding. I can quickly and easily analyze my data, allowing me to identify areas for improvement and make informed decisions to drive growth in my business.
We purchase the data import package and that process was bad, the numbers did not match ours, he just told us the import was done and provided not reports to show the numbers matched.
The training was really amazing. And the capabilities made it well worth the switch from Productive.
We did it backwards which cost us about three weeks of loss time.
BigTime has also been responsive and helpful in helping to support us when certain custom reports were required and we needed some guidance.
When using on an airplane with weak internet, the application does not function as well as on the ground.
I have recently had wonderful customer service experience with [SENSITIVE CONTENT] at BigTime going above and beyond to make sure we were getting the best use of available services.
The only thing I can say we really dislike about BigTime is not having a "clock-in, clock-out" function. Meaning the software does not record the time of day you start and end.
Its a great platform, stable and reliable performance while having all the marketing and sales features to retain and convert customers.
I'm impatient, so having to wait for new features to become live is dreadful.
Their customer support team is EXCELLENT, as they want to help, want to improve their software, and are truly looking to build something we as users Want to use.
We have run into some issues with a client's spam filter blocking any/all emails from SD. We are trying to get this sorted with the smtp option they have on the platform.
I love working with this company. They are really on top of it from every every every angle that I’ve experienced interacting with him from sales, too technical, to incentives, to outreach.
The only downside of using such an articulated app is that it requires you to familiarise with the different parts of it and how they connect to one another.
Ease of use and integration. The ability to have a client portal with all of the other tools is great.
I am missing a messenger for customer communication.
Jen H.: I'm Jen. I'm the president of the Civil Engineering Firm. I would give BigTime five stars out of five. For more reviews like this, click below. Before I used BigTime, I use Deltek Vision and QuickBooks, and those are very robust programs for a lot of projects. And I didn't have that number of projects that I needed to look at. I started using BigTime because my friends recommended it to me. I have a friend who is a landscape architect who uses it every day and he was very proud of the program and thought highly of it and recommended that I take a look at it. When I looked at it, it was the perfect piece of software for what I needed at the time. I picked up BigTime when I first started my business. It was very easy to pick it up, very easy to call and ask questions of customer service. We had a two hour onboarding session that showed me all of the intricacies of BigTime. The key things are how many employees do you really want to use this? And what functions do you want them to perform? Because I had to go through a lot to figure that out as to what access to give who.
David P.: Hi, I'm David, owner and founder at 3LQ by Prodigy Tutors. SuiteDash, I would say a five. The other product I had was actually a homegrown solution. I'm a developer by trade, so I think that I'm smart. So I got together some Excel and some Apps Script, and I thought I was creating myself a decent CRM until I realized what all that entailed and all of the nuances that go along with tracking leads and the follow-up email marketing. So yeah, I had to admit that my solution wasn't worth too much and look for another solution. I chose SuiteDash because of all of the functionality that they have, and it's functionality comparable to the bigger names. It's like the enterprise apps, but it was really expensive. And listen, I am a solopreneur or whatever coin phrase we're using these days, and there is no extra money in the budget. So every dollar's accounted for, and SuiteDash was definitely a lot of bang for my buck, and ultimately that's why I chose it. Luckily, I'm a startup, so there were no real clients. There was no real business. So, I kind of integrated the business around SuiteDash. All of my test cases were built in SuiteDash. The customers weren't going in. They were new. So didn't have too much of an implementation. What I did have was a learning curve, a learning curve about actually, I think, the proper way to actually do marketing, the proper way for email marketing, the proper way to go through a sales pipeline because, before that, I didn't know what I didn't know. So, SuiteDash has opened up a world of, I guess, a world of knowledge, which ultimately leads to opportunity. I would tell them that if they offer any sort of learning, any tutoring or classes, don't buy another solution. I purchased my learning management solution prior to purchasing SuiteDash only to realize that SuiteDash has one built in that is pretty decent. I could have definitely saved myself a few bucks had I shopped around a little bit before I made some purchases.
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