Deskero vs Giva: Which is a better fit?

I use Deskero daily and I can say that it's the best solution for your help desk. The team that it's following the project is made up of young people that love to keep in touch with their customers.

Leah L

Owner

But we are getting used to that. The notes get lost in the notifications instead of standing out as a "Need to do" type issue.

Pedro P

process Analitics

It's a great system, it's easy and powerful, you can learn to use it quickly, in less than 15 minutes and will you handle perfectly.

Luis Servando L

Security Analyst

The bad thing about this app is that in the free trail you are not able to personalize the messages that are sent to the customer.

Javier J

Director de tecnología

It’s ease for use and very intuitive. The best feature it’s to the ability to connect with social networks.

Having trouble getting users to use the application. Some feel they do not know how to navigate it too well.

Highly recommended if you are looking to pay for what you need, and if you are looking for a powerful and user friendly solution.

The only con we've faced was the lack of a database interface with our BI tools. It has some reporting tools embedded and allows for data download but has to be done manually.

It is nice to know we also have the flexibility to expand into other Giva modules. Our [SENSITIVE CONTENT] had very positive feedback on Giva and supported the decision to purchase it.

I cannot say there are any features missing. There are lots of functions that I've not had time to try yet.

We were able to replace another Facilities software application with Giva and save more money. The Reports are super easy to run and provide excellent insights.

There are not any aspects of Giva that we don't like right now. They keep on releasing new features almost every month.

The Giva customer service team is great; always very helpful and thorough. Just like the whole app, the reports are intuitive and we can keep drilling down to gain deeper insights and root cause.

Well maybe one item but not a major concern of mine. It's the fact they don't have a customer support line.

The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality.

When there was a change in the ticket screen that was not optimal, they fixed it in just a few weeks.