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Enterprises, MBs, Non-Profit Organizations, Government, etc...
HelpCrunch is perfect for online businesses (SaaS, e-commerce, and other) of all sizes that want to close more deals in real time, decrease support costs, and grow faster!
Great product that integrates with a webage to provide seamless training, pretty simple to use. Great concept that uses the actual love system.
They will NOT let you out of your multi-year contract. That alone should be a cautionary tale for the consumer.
Has very good customization capabilities. Provides a good UX to build and design your walkthroughs and announcements.
Clunky to set up and our trainer got certified, only to find then that the prescribed way of using the product was wrong, which resulted in slower last times for our app. Difficult to determine ROI.
I like the ability to style almost everything as I would like it to appear in the app (although you must have a good CSS knowledge too).
Once activated, it doesn't allow you to leave until you are done with all of the little pop up screens. It is a useless piece of tech.
We love the fact of creating videos for our software and their customer service is amazing, very proactive people.
Our only complaint is really our own fault. The system relies on static “tags” that our software doesn’t have.
One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend.
Sometimes you just forget to do that. The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
Very satisfied with HelpCrunch so far. Can recommend it to companies that are looking for an easy and visually appealing live chat and email marketing.
It's extremely difficult to get a refund even if you have stopped using the product for a very long time.
I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful.
Sometimes it fails to notify on my phone that a user texted.
Everything was great from the get go and my entire Success team is happy with the tool. On top of that, we managed to cut our expenses by 60%, which is great.
The Widget looks sort of hard on the edges when using it on pc.
Prioritize real-user-identified key features according to your needs to find your best fit.
WalkMe
HelpCrunch
Top FeaturesWalkMe
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