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Fundraisers that want to save more time, raise more funds, and do more good.
Nonprofits that raise $1 million and more without doing more work, and perform targeted, personalized, multi-channel outreach.
I also love that it is web based so I can access it remotely. Overall I am very pleased with the software and feel you get an amazing product for a very reasonable price.
Their billing policies are draconian, the back end is terrible and the front end user experience is so ugly an uncustomizable compared to industry peers.
We've been very, very happy with Bloomerang. This software is light years ahead of what we had, and the fact that it integrates with DonorSearch is amazing.
A downside - Reports are still confusing at times, needing so many steps and not fully understanding how to use the drop downs, or what they mean to pull the report I need.
Great for communicating with supporters and donor management. Good customer service and helpful articles/videos if you run into problems or have questions.
The lack of an event tracking feature. It is also frustrating that all mass communications are embedded as interactions.
It was easy to learn after having used a variety of other databases (Salesforce, Raiser's Edge, Donor Perfect, Apricot). I am happy with the flexibility in reporting.
The automated surveys could be revised. I wish you could edit them because the lapsed one has offended some donors so we have stopped using it.
They have a robust reporting and infographics feature that helps you keep up on top of your goals and progress monetarily or with responses to forms/emails.
Our experience was TERRIBLE. The EA team held the org's data hostage, prolonged the process of migration, and made the customer pay for extra months that they didn't need because of EA's delay.
I love the system and couldn’t dream of using anything else. It’s very user friendly and helps our organization collaborate between departments with ease.
We do know we one of the negatives in the selection process was the inability to embed video in outbound emails.
We're excited about the development of automations and would love to see an option to include steps like texting or removing activist codes as well based on meeting search criteria.
Difficult to sort through large volumes of contact in your database.
I like how easily I can get in touch with EA's support. I also like how solid the various tools are - very little bugginess, which is a huge upgrade from what we used before.
In order to do a mass ID and purge, you have to pay an additional fee.
Jennry R.: Hi, my name is Jenny. I'm director of Donor Relations. I would give Bloomerang a five out of five, and for more reviews like this, click below. Before we adopted Bloomerang, we were using a software that did not show a timeline. It was very difficult in donor relations to not be able to see what our giving history and interactions were with a donor year over year. It was not user-friendly for creating reports. It was just hard to pull information about individuals. We decided to go with Bloomerang because it does show a very clear timeline very easily. It's a very user-friendly system. People don't need a lot of training in order to know how to use it and it is much easier to do reports and much easier to see the relationships that exists among our constituents. We adopted Bloomerang seven years ago. It's honestly a little bit hard to remember what it was like to get started. I do remember that we adopted it right after we were completing an auction. Bloomerang really made it pretty easy for us. I don't remember that it was a particularly difficult process to be onboarded with Bloomerang. Then we were just good to go as soon as the new fiscal year started. We shifted over entirely to Bloomerang. Anybody who's thinking about Bloomerang, I would encourage you to call some of the Bloomerang references and just really talk to people about the experiences that they've had. I would also encourage you, if you're going to purchase Bloomerang, to go ahead and pay for the phone support. The technical support at Bloomerang is absolutely what I love the most about Bloomerang. They are nice, they are helpful, and they will stay with me as long as I need them to help me figure out whatever situation I have that I need their help with. This could be in creating reports or cleaning up individuals, how to send a particular kind of communication. They are super, super helpful. So for that, that is why I give Bloomerang a five out of five, just being able to call and speak to somebody who can help me solve my problems.
Speaker 1: My name is Aaron. I'm the development director at an organization called Sisu Youth Services. We are a relatively small nonprofit that serves young people experiencing homelessness in Oklahoma City, and I give Bonterra five out of five stars. Before we used Bonterra, we used a combination of spreadsheets and an online fundraising tool called Network for Good. We chose Bonterra because it has a huge suite of tools that were better able to serve our growing organization, and we liked that it was one tool that had everything that we needed from online fundraising to a really powerful CRM, to grants management and moves management for my major donors. Bonterra requires some focus set up, but it was easy and I had support from their staff as well as tons of resources in their resource library and help center that made set up and getting started really easy. For someone else considering Bonterra, I would ask yourself, do you need a single solution that has really powerful data tools? Then I think Bonterra is right for you. If you're an organization that is growing into the grants management space or into major giving, and you need something a little bit more grown up than your organization has been using, then I think Bonterra is for you, and those are my recommendations.
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Bloomerang
Bonterra Development + Digital
Bonterra Development + Digital
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