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We serve organizations that want to increase security posture, manage governance, risk, and compliance, and lower overhead costs.
Commercial Property Managers, Residential Property Managers, Financial Directos, Municipalities, Commercial Business Owners Franchise Management, Consultants, Administrative Assistants,and Brokers
I've been using various modules of the software for many years and am pleased with the depth and capabilities of the product. Examiner and auditors have also been pleased with the output.
They desperately need an onboarding component into vendor management platform.
The knowledge base is great and the customer service is fantastic. Many of the suggestions for enhancements by client get implemented which makes you realize the vendor is listening to their clients.
When using the Business Continuity module, I often run into a few conflicts with the listed vendors that are linked to the Vendor Management module.
Very easy to manage and see what is left outstanding, what each person is responsible for.
Still learning to navigate the system, sometimes frustrating yet.
I think the best feature of the tool are the standard templates and checklists that are within the software. These "Best Practices" tools are a huge plus.
Sometimes it's hard to figure out what to do in the modules. I think it's a team issue tho as most of us do not watch the videos on the products.
The ease to navigate through the system is pretty simple. The different reports it will generate is outstanding.
We did struggle with getting the project started again because our rep was simply not communicating with us.
My overall experience with Smart Compliance has been positive. Everyone has been very responsive and the transition from my old system was very seamless.
It will read words and numbers that are not there or will cross over the line into the next section to pull information into the wrong spot.
The ability to customize the requirements is easy and a good feature. Once our admin got over the hurdle of learning the functionality of the software it's worked well for them.
Often has system errors when uploading attachments & emails not going out of the system.
Implementation was easy and they had good communication throughout the process. We've had a couple of post implementation issues arise and the support has been timely and helpful.
I'd say 80% of the documents fail. When the system is able to read the document it misreads the document and puts check marks in categories that aren't marked on the actual document.
Tandem Software
Top FeaturesSmartCompliance
Tandem Software
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SmartCompliance
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