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Cloud-based customer experience management solution that helps large enterprises manage content marketing, social media, paid advertising, website, and more via automation.
Since our platform is extremely industry agnostic, we can support any organisations where there is a need or want for launching highly successful social selling programmes to impact revenue.
The implementation team was fantastic, the tool itself has saved us countless hours a day, all in all one of the best things we have ever done was picking Sprinklr.
Frequent issues with lag time on post tags being updated and analytics dashboards not working. Customer service/ support team is horrible.
The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.
It is difficult to understand all the possibilities that it has, and at the same time, it does not seem to have some management options that would be fundamental.
Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.
Reporting dashboards are always broken. Unreliable numbers forces media planners to use the actual ads platform instead of the Sprinklr tool we pay for.
The best feature of Sprinklr is easy access to all of our buys and creative assets for each Paid Social campaign.
In addition, it is hard to tag others in Facebook/LinkedIn posts when publishing through Sprinklr, as the platform isn't integrated enough to correctly tag.
Sharing and scheduling the post's in to different social media platforms with one click is really awesome. The different channels available are good source of information.
A few times it has 'lost' the facebook page and not all the icons on your settings page display on my laptop, so it feels difficult to re-instate.
Amazing interface, which allows easy ability to integrate your personal and company social media accounts.
I regularly loose the connection to my social networks and I need to insert again the password.
And finally the solution allows for a bit of internal competition in your organisation to see who is posting the best quality social media items.
Maybe one thing could be that there is no Android app yet, but it's not an issue as I mostly use it on desktop.
The platform is great for promoting content to both internal as well as external audiences, facilitating day-to-day brand advocacy with much ease.
Can be a little difficult to find your posts once amped, but not shared yet, in among the deluge of other posts from other members of the team.
Anne M: Hi, I'm Anne. I'm a senior manager of paid media and social media strategy. I would give Sprinklr a four out of five. And for more reviews like this, click below. Previous to Sprinklr, we used Buddy Media, which is now owned by Salesforce, and Adobe Social. We were using Adobe Social directly before Sprinklr, and we found that the listening and monitoring capabilities did not work for something as broad as our company needed. Sprinklr allows us to streamline across many business units, which we own hundreds of them. So it allows us to streamline across all of those for publishing, as well as listening. We use sprinkler for listening for sentiment, as well as threats to our brands. Sprinklr has a great setup where they do have someone who helps you onboard and helps build things out how you envision them. It does come at a fee, which can be kind of frustrating, but the actual process is very streamlined and very intensive. Sprinklr is a really robust tool. It has a lot of bells and whistles. So I would first make sure that you really need all those bells and whistles, because I think it does come at a price point that you need to make sure you actually need all of the things it offers. And I would make sure that you have the staff, the team to support it because it, again, is a really intensive tool. So if you don't have the bandwidth, I think you're going to struggle a little bit.
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