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Any client who needs a product, service or good delivered to a business or home can benefit from EXTRA's advance dispatch power. EXTRA serves B2B and B2C clients of all sizes and across all markets.
Trucking or brokerage companies looking to provide their customers with an all-in-one fleet management solution.
Great delivery and tracking system all around. The up to minute updating is normally great and I love that I can track the driver's ETA & speed.
Having to pay extra for returns option feature.
Good software, easy to use, excellent for tracking all our local deliveries and providing on time customer feedback i.e ETAs. Proof of delivery is excellent.
Sometimes the editing routes take forever, my location has alot of orders so I dont know why sometimes it lags.
The ease of using the system and the time an attention the staff gave during set up and training was amazing. They are always available for issues and quick to resolve them.
The driver tracking and GPS systems on the app are not the best and sometimes take our drivers to the wrong locations. It also allows drivers to get off the app so we can no longer track them.
Customer support is great. Everytime i have called in they are very responsive and ready to help.
It's not as "pretty" or stream-lined as previous products. Can be a little messy and unclear on what does what.
Customer service has continued to improve and they have always been able to solve any of our issues and they work great with our IT people.
The worst aspect of this is that a separate module is required for each individual integration, which has a separate cost. It also has an antiquated feel to it overall.
The integration and setup was very easy, we have a team that has varied computer skill levels and they can all use it without issue. It flows wonderfully with our tracking software.
Reporting module is terrible. Navigating inside the software is not easy.
Asset utilization and tracking at your fingertips is a plus. Integration with other software and applications have been seamless.
When you pay for Training sessions they do not know much about it. Software does not do or meet the expectations for our company.
This software has changed our business in a positive way 360 degrees, certainly every department does different things daily but overall is a great platform.
The items I like the least are frustrating, but not enough to diminish our enthusiasm for Prophesy. After a load is split there is no way to recombine it which is aggravating.
Elite EXTRA
Top FeaturesProphesy, a Körber product
Prophesy, a Körber product
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