# Compare Zoho Survey vs AskNicely 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Zoho Survey and AskNicely based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/131426-141434/Zoho-Survey-vs-AskNicely-for-NPS

---

# Zoho Survey vs AskNicely Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Zoho SurveyAskNicely2/4 selected

[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

[AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/)[4.6 (100)](https://www.capterra.com/p/141434/AskNicely-for-NPS/reviews/)

[## Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Starting Price

$35.00/month

Value-for-Money

4.3

Functionality

4.5

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [450 reviews](#user-reviews)

Positive

434

Neutral

13

Negative

3

[## AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/)[4.6 (100)](https://www.capterra.com/p/141434/AskNicely-for-NPS/reviews/)

Starting Price

$399.00/month

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.5

Customer Service

4.7

Reviews Sentiment

DR

AA

Based on [100 reviews](#user-reviews)

Positive

92

Neutral

8

Negative

0

## Summary

* * *

Key features rated by users

Features selected based on 8,721 reviews from survey software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Feature ratings

Multiple Question Types

4.5

Customizable Questions

4.7

Survey Builder

4.8

Data Security

4.8

Anonymous Feedback

NA

\--%Fit

Missing features

Not enough reviews

Feature ratings

Multiple Question Types

NA

Customizable Questions

NA

Survey Builder

\--

Data Security

NA

Anonymous Feedback

\--

User satisfaction

User satisfaction

4.6

User reviews[450](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.3

Customer support

4.5

User satisfaction

4.6

User reviews[100](https://www.capterra.com/p/141434/AskNicely-for-NPS/reviews/)

Ease of use

4.5

Functionality

4.1

Value for money

4.3

Customer support

4.7

Price starts from

Price starts from

$35Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$399Per Month

-   Free version
-   Free trial

Best for

Best for

Zoho Survey is used by market researchers, customer experience managers, HR professionals, educators, healthcare providers, event organizers, and marketing teams.

Best for

AskNicely is for marketing, operations and customer experience leaders who want to increase repeat purchase rates and referrals.

## User reviews

Pros & cons

Dylan C.

marketing

> "The entire process of conducting surveys with the right questions and the correct templates is much easier with Zoho Survey and then analyzing the information and..."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6395320)

Nishant T.

Sr analyst

> "Inadequate customer support Although third party integration is offered, it sometimes create issues"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828152)

HC

Hadi C.

Senior Associates

> "The ease of integrating surveys on various platforms as well as getting real-time responses enabled me to adjust campaigns fast."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6834808)

AA

Armando A.

Marketing Manager

> "Third-party integrations are hard to be implemented on some occasions and it takes technical knowledge, which makes it not as user-friendly as other platforms."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6246541)

AJ

Aiden J.

Public Relations Trainee

> "Zoho Survey has been essential for creating surveys and understanding customer satisfaction in terms of service and presentation."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6826186)

SC

Shelby C.

Attorney

> "I put the questions into the editing box and discovered that multiple answer specifications are not supported."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129)

BY

Bashea Y.

Labratory Processor

> "Zoho Survey is user friendly, easy to navigate and allows you to create surveys using 25 question types and 250 multi-lingual survey templates!"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6789462)

Nishant T.

Sr analyst

> "Additionally it may look outdated because of its survey design and layout"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828152)

AJ

Aiden J.

Public Relations Trainee

> "However, Zoho Survey makes it a simpler and faster process to respond to, and it's easier for us to send them to the entire interested public."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6826186)

SC

Shelby C.

Attorney

> "I would also like to be able to use bold letters in some questions with specifications that clients seem to overlook, however this is not supported either."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129)

PP

Pritam P.

Early Childhood Educator

> "The drag-and-drop interface is intuitive, and the variety of question types and templates helps me gather the exact information I need."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6593962)

KV

Kevin V.

Product manager

> "The fields are not super customizable, the design is a bit of a pain to make it look good."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6018170)

HC

Hadi C.

Senior Associates

> "The experience with Zoho Survey helped me gather and analyze customer feedback in a better way."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6834808)

Raksha S.

Business Operations Analyst

> "Limited customization options for free users: The free version of Zoho Survey has limited customization options, making it less flexible for those on a tight budget."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4546210)

SC

Shelby C.

Attorney

> "I think everyone can benefit from survey data, and I can personally attest that Zoho Survey is both affordable and appropriate for small to medium businesses."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129)

AN

Alex N.

System Analysis

> "The user interface is not as easy to navigate as some of the competitors and took some time to adapt to."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6067054)

AA

Armando A.

Marketing Manager

> "The best part of Zoho is its compatibility with other Zoho platforms and the ease at the time of reporting."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6246541)

AS

Akshat S.

Sofware Developer

> "There are some UI glitches in the software which needs to be taken care of."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4607175)

VB

Vittal B.

Chief Product and Strategy Officer

> "It was simple to get started with Zoho Survey and connect to CRM and Zoho Analytics."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828495)

Abhinav B.

Member - HR

> "When you ask about dislikes the major disappointment is cost , it is way too costly if compared with other companies"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4597298)

Edna luci G.

university senior technician

> "I can choose from a variety of preset templates or create my own design from scratch, but I can also add conditional logic to tailor questions based on previous..."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4869173)

KT

Kadir T.

maintenance manager

> "Live report is not available on this programme."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4336538)

Joseph M.

Senior Engineer

> "The user-friendly interface and drag-and-drop functionality made it a breeze to add various question types, set branching logic, and apply design elements to create..."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4804479)

Rahul R.

Manager

> "Url shorter not available"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3931745)

AjAM

Ar-jay Angelo M.

System Adminstrator

> "Zoho Survey has been a reliable and efficient tool for collecting and analyzing customer feedback."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6588880)

EK

Esra K.

HR manaager

> "It's expensive compare to simple excel survery preperation."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4371058)

Pablo Andres V.

IT Support Analyst.

> "Zoho Survey is an extremely easy to use tool, it offers a very intuitive user interface in which you can navigate with very little effort, I can create surveys easily..."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4913725)

Esther T.

Journalist

> "Just one thing,at times the live chat feature does not give an alert when a message has been posted."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3162952)

Carolina R.

NOC1 Support Engineer

> "In many occasions having contact with users and knowing their requirements and tastes makes it possible for us to go a step ahead in order to provide that plus that..."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4845352)

DD

Dinesh D.

people

> "actually, the recent update isn't that helpful."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4416690)

Joseph M.

Senior Engineer

> "The ability to collect and analyze responses in real-time was a major advantage, as it provided me with valuable insights and data for decision-making."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4804479)

Becky F.

Software Developer

> "The main little mistake I've made up to this point was that once the quiz got me confused and I lost some information."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3333490)

SH

Sushma H.

best survey app

> "I appreciated that the product already computes the NPS score and gives marvellous reports. "

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6404247)

AC

Arturo C.

Claims Analyst

> "At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2402001)

PP

Pritam P.

Early Childhood Educator

> "It's much more efficient and professional than trying to create surveys with spreadsheets or email."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6593962)

RC

Rahul C.

Founder

> "The translate feature does not allow us to translate the name of the document."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2244397)

AjAM

Ar-jay Angelo M.

System Adminstrator

> "Its integration with other Zoho apps and third-party tools is a major plus."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6588880)

RC

Rahul C.

Founder

> "Also the survey does not accept responses when the admin is updating while the survey is online."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2244397)

Joël T.

Senior Frontend Developer

> "Personally, Zoho Survey is best for startups with at least a stable budget however, the software is great for running user satisfaction surveys and creating question..."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4838634)

RC

Rahul C.

Founder

> "However, I found the price for obtaining answers from Zoho users pretty expensive."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2244397)

SN

Samuel N.

Marketing Manager

> "Again, it is simple to track and analyze survey responses using this tool."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6626799)

VR

Verified Reviewer

Consultant

> "Then suddenly my survey dissapeard which frightened me at first but then I contacted the customer service who explained it."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2234834)

Nishant T.

Sr analyst

> "Simple to use and clean interface with drag and drop question feature"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828152)

FC

Fynface C.

Stock keeper

> "Navigation sometimes is difficult with a weak network"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2391872)

Edna luci G.

university senior technician

> "What I like the most is its wide range of customization options to create attractive and professional surveys."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4869173)

VR

Verified Reviewer

CEO

> "Struggling with some Analytics reports."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2626754)

[View Reviews](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Not enough reviews

## User interface

4.61 (450)

[AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/)

4.60 (100)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Zoho Survey

Top features

37/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/131426/Zoho-Survey/#features)

AskNicely

27/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/141434/AskNicely-for-NPS/#features)

### Recognition

No recognitions have been awarded to Zoho Survey

No recognitions have been awarded to AskNicely

### Deployment & support

Zoho Survey

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

AskNicely

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Zoho Survey

-   By Zoho
-   Located in United States
-   Founded in 1996

AskNicely

-   By AskNicely
-   Located in United States
-   Founded in 2014

## Popular Comparisons

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4.1

Features

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4.5

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4.1

Features

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Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/141434-158456/AskNicely-for-NPS-vs-JotForm-4-0)

[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

vs

[Alchemer](https://www.capterra.com/p/72549/Alchemer/)[4.51 (318)](https://www.capterra.com/p/72549/Alchemer/reviews/)

$35/month

Price

$55/month

4.5

Features

4.1

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/72549-131426/Alchemer-vs-Zoho-Survey)

[AskNicely](https://www.capterra.com/p/141434/AskNicely-for-NPS/)[4.60 (100)](https://www.capterra.com/p/141434/AskNicely-for-NPS/reviews/)

vs

[XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/)[4.64 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/)

$399/month

Price

$1500/year

4.1

Features

4.6

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/141434-152924/AskNicely-for-NPS-vs-Customer-Frontlines)