--- title: "Compare Zoho Survey vs CustomerHero 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Zoho Survey and CustomerHero based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/131426-153472/Zoho-Survey-vs-Startquestion" page_type: "comparison" language: "en" --- # Zoho Survey vs CustomerHero Features and Cost Comparison Last updated September 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho SurveyCustomerHero2/4 selected [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) [CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.9 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/) [## Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting Price $35.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.7 Customer Service 4.5 Reviews Sentiment Based on [455 reviews](#user-reviews) Positive 439 Neutral 13 Negative 3 [## CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.9 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.9 Reviews Sentiment Based on [175 reviews](#user-reviews) Positive 175 Neutral 0 Negative 0 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,931 reviews from survey software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Missing features Feature ratings Multiple Question Types 4.5 Customizable Questions 4.7 Data Security 4.7 Anonymous Feedback NA Real-Time Data 4.6 72%Fit Not enough reviews Feature ratings Multiple Question Types 5.0 Customizable Questions 4.5 Data Security \-- Anonymous Feedback 5.0 Real-Time Data 4.0 User satisfaction User satisfaction 4.6 User reviews[455](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.3 Customer support 4.5 User satisfaction 4.9 User reviews[175](https://www.capterra.com/p/153472/Startquestion/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.9 Price starts from Price starts from $35Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Zoho Survey is used by market researchers, customer experience managers, HR professionals, educators, healthcare providers, event organizers, and marketing teams. Best for CustomerHero serves organizations of all sizes and industries, including retail, restaurants, insurance, and banking. Our scalable solutions are ideal for companies seeking to implement effective VoC. ## User reviews Pros & cons NC Nissam C. Admin > "I found the logic and branching features useful for creating more dynamic and targeted questionnaires." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7152000) SC Shelby C. Attorney > "I put the questions into the editing box and discovered that multiple answer specifications are not supported." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129) NC Nissam C. Admin > "In addition, it integrates well with other tools and provides good data export options." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7152000) SC Shelby C. Attorney > "I would also like to be able to use bold letters in some questions with specifications that clients seem to overlook,..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129) NC Nissam C. Admin > "I also appreciate the real-time reporting and analytics, which make it easy to understand responses quickly." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7152000) Nishant T. Sr analyst > "Inadequate customer support Although third party integration is offered, it sometimes create issues" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828152) PP Pritam P. Early Childhood Educator > "The drag-and-drop interface is intuitive, and the variety of question types and templates helps me gather the exact..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6593962) Nishant T. Sr analyst > "Additionally it may look outdated because of its survey design and layout" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828152) HC Hadi C. Senior Associates > "The ease of integrating surveys on various platforms as well as getting real-time responses enabled me to adjust campaigns..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6834808) AA Armando A. Marketing Manager > "Third-party integrations are hard to be implemented on some occasions and it takes technical knowledge, which makes it not..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6246541) NC Nissam C. Admin > "What I liked most about Zoho Survey is its simplicity combined with powerful functionality." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7152000) KV Kevin V. Product manager > "The fields are not super customizable, the design is a bit of a pain to make it look good." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6018170) AJ Aiden J. Public Relations Trainee > "Zoho Survey has been essential for creating surveys and understanding customer satisfaction in terms of service and..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6826186) Raksha S. Business Operations Analyst > "Limited customization options for free users: The free version of Zoho Survey has limited customization options, making it..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4546210) BY Bashea Y. Labratory Processor > "Zoho Survey is user friendly, easy to navigate and allows you to create surveys using 25 question types and 250..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6789462) AN Alex N. System Analysis > "The user interface is not as easy to navigate as some of the competitors and took some time to adapt to." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6067054) SC Shelby C. Attorney > "I think everyone can benefit from survey data, and I can personally attest that Zoho Survey is both affordable and..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129) AS Akshat S. Sofware Developer > "There are some UI glitches in the software which needs to be taken care of." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4607175) AJ Aiden J. Public Relations Trainee > "However, Zoho Survey makes it a simpler and faster process to respond to, and it's easier for us to send them to the entire..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6826186) Abhinav B. Member - HR > "When you ask about dislikes the major disappointment is cost , it is way too costly if compared with other companies" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4597298) DC Daniel C. Benefits and Compliance Manager > "The drag and drop interface was something I thought was a nice feature" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7167818) KT Kadir T. maintenance manager > "Live report is not available on this programme." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4336538) Dylan C. marketing > "The entire process of conducting surveys with the right questions and the correct templates is much easier with Zoho Survey..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6395320) Rahul R. Manager > "Url shorter not available" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3931745) AjAM Ar-jay Angelo M. System Adminstrator > "Zoho Survey has been a reliable and efficient tool for collecting and analyzing customer feedback." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6588880) EK Esra K. HR manaager > "It's expensive compare to simple excel survery preperation." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4371058) HC Hadi C. Senior Associates > "The experience with Zoho Survey helped me gather and analyze customer feedback in a better way." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6834808) Esther T. Journalist > "Just one thing,at times the live chat feature does not give an alert when a message has been posted." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3162952) PP Pritam P. Early Childhood Educator > "It's much more efficient and professional than trying to create surveys with spreadsheets or email." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6593962) DD Dinesh D. people > "actually, the recent update isn't that helpful." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4416690) AjAM Ar-jay Angelo M. System Adminstrator > "Its integration with other Zoho apps and third-party tools is a major plus." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6588880) Becky F. Software Developer > "The main little mistake I've made up to this point was that once the quiz got me confused and I lost some information." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3333490) SN Samuel N. Marketing Manager > "Again, it is simple to track and analyze survey responses using this tool." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6626799) AC Arturo C. Claims Analyst > "At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2402001) VB Vittal B. Chief Product and Strategy Officer > "It was simple to get started with Zoho Survey and connect to CRM and Zoho Analytics." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828495) VR Verified Reviewer CEO > "Struggling with some Analytics reports." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2626754) SG Scott G. Manager > "The product is very affordable, offering multiple pricing options." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6700878) AA Armando A. Marketing Manager > "Third-party integrations are hard to be implemented on some occasions and it takes technical knowledge, which makes it not..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6246541) EM Enrico M. IT Manager > "Zoho Survey is an accurate tool that helps us conduct surveys for our business." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6223473) Rahul R. Manager > "Url shorter not available" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3931745) AA Armando A. Marketing Manager > "The best part of Zoho is its compatibility with other Zoho platforms and the ease at the time of reporting." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6246541) SC Shelby C. Attorney > "I would also like to be able to use bold letters in some questions with specifications that clients seem to overlook,..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129) Nishant T. Sr analyst > "Simple to use and clean interface with drag and drop question feature" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828152) Nishant T. Sr analyst > "Inadequate customer support Although third party integration is offered, it sometimes create issues" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828152) Edna luci G. university senior technician > "I can choose from a variety of preset templates or create my own design from scratch, but I can also add conditional logic..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4869173) DD Dinesh D. people > "actually, the recent update isn't that helpful." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4416690) [View Reviews](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) MAYERLY G. bachelor > "I really like the customer support, the responses have been timely and useful, which has made me..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___6052580) PP Paulina P. Customer Experience > "It is not possible to combine data into a large dashboard from different points of contact, e.g...." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3099139) MS Marcin S. HR Manager > "User-friendly layout of the of the page; intuitive and fast survey-creation; extended analytics." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___4248466) PP Paulina P. Customer Experience > "Lots of dependencies when building a study, e.g. without features / filter, I will not add postfill..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3099139) Maciej L. HRBP > "It gives a large creative space and can be used without any special implementation." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___4575563) MS Marcin S. HR Manager > "I wish this tool was for free:) Can't find negatives." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___4248466) IJ Iza J. Researcher > "nice life hacks how to save time, easy to copy-paste survey from the other document; useful and..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3548223) MZ Marek Z. Doctor of sociology / Researcher / Analyst > "Startquestion works as a browser tool, so if the internet "crashes" sometimes there is a failure to..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3085359) MR Monika R. Project Lead > "My favorite thing is that you can preview the survey view on your phone, laptop and tablet." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3098058) MG Marcin G. Director > "No possibility to edit charts, some minor errors with saving." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3093130) DL Dorota L. Sales Support > "In addition to the functionalities and visual aesthetics of the surveys, I especially appreciate..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2997546) JS Joanna S. Training and Talent Develpment > "The fact that I do not use all the available options that are incomprehensible to me from the short..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3011499) AO Aleksandra O. Senior Product Manager > "We're working for the solution which may be implemented on all our markets- startquestion is the..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3560645) Zuhairah A. Marketing Communications Specialist > "There are not much choices that can be choose from the subscription price scheme, especially for a..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2954318) JK Julia K. Scrum Master > "Easily accessible statistics that are transparent, personalization (adding a background in the..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3014027) HD Honorata D. HR Business Partner > "I miss the option to attach a movie to the survey - not a link to the movie, but the short video..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3032805) PB Paulina B. HR Manager > "User friendly, easy to review data, possibility to generate personalized www link, availabe..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3276875) AG Agata G. Senior HR Specialist > "no free option, not even for student research" [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3765724) MJ Malwina J. Insights Specialist > "For example, I often use the filtering option and "dynamic response" option - these are very..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2683410) BW Beata W. Director of Customer Satisfaction > "I miss some features, most probably the ability to conditionally display individual questions (and..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3022611) KH Kauser H. Director of Partnerships > "The surveys have been created with ease and implemented across numerous teams." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3590519) ZD Zbigniew D. Scientific adviser > "Lack of export the whole data in cvs file to excell or other popular app" [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2511208) AB Aleksandra B. Menager > "simple and friendly user interface." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3990486) JR Justyna R. Specialist > "Sometimes I receive requires for changes in the survey from my customers and implementation is not..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2472417) KL Katarzyna L. HRD > "Easy to use." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___4623227) MD Maarten D. Founder > "cannot create exports which includes incompleted surveys." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479) Katarzyna D. Application & Technical Support Manager > "Very useful ready-made questionnaire templates (I don't have to think up questions myself)." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3565631) AR Agnieszka R. Communication Specjalist > "Can not log in to the same login of 2 people at the same time." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3074963) JW Jakub W. Ekspert, Business Trainer > "The application facilitates work, has many options and possibilities both in terms of surveys and..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2748053) VR Verified Reviewer Owner > "Lack of advanced question types, eg. conjoint analysis." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2408162) NG Nina G. researcher > "Almost unlimited possibility to create different types of questions and survey configurations." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2404798) KP Kamil P. Expert Innovation Lead > "The only thing I miss is a more dynamic display of questions on the page." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3022595) SP Sylwia P. brand manager > "benefits - saves our time and money for preparing surveys, collect them, create reports" [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2647540) AK Agnieszka K. Senior Brand Specialist > "It is not possible to bold / color the selected words in the question." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2965470) VR Verified Reviewer Co-Founder > "Easy of implementation; helpful team; clear UX for both clients and admins" [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3282664) JS Jakub S. Data and sensory analyst > "Lack of extensive documentation for some functionalities, eg API." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3077420) Zuhairah A. Marketing Communications Specialist > "It saves so much time in helping and gives suggestion for type of question to be ask on the survey..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2954318) KK Kamil K. E-Commerce Specjalist > "Unable to embed a downloadable file in the survey" [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3069526) KI Karol I. Relationship with participants specialist > "The biggest advantages are the number of available options and the chat where I am supported..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3076899) KK Karolina K. Head of Customer Success > "Generating reports / filtering results - not very intuitive." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3059407) DB Danielle B. Customer services executive > "Great system and the team are incredibly helpful with teaching us to get the most from it." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3577834) MP Marta P. Program Author > "The navigation menu bar is a bit chaotic." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3007113) KO Karolina O. Quality Specialist > "A large amount of data is loaded very quickly, large reports quickly export to excel." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2746285) MO Magdalena O. Project Manager > "It's quite difficult for me to draw the appropriate report - it is not intuitive." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2745762) SP Sylwia P. brand manager > "intuitive system, helpful survey templates, suport from Startquestion, easy to use, easy to collect..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2647540) JS Jakub S. Data and sensory analyst > "Unable to create survey folders." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3077420) AT Ada T. Marketing Research Specialist > "I like ease of use and a lot of options for creating surveys + the ability to generate automatic..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2965373) JS Justyna S. Researcher > "Editing questions / text a bit difficult." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3034117) MJ Marcin J. director > "easy to customize to any particular needs, light and easy for respondents (not overloaded with..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2488121) MD Maarten D. Founder > "very expensive add-ons to basic functionality." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479) ES Ewelina S. Workplace Partner > "Ease of use, quick help in any problems." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3623931) MD Maarten D. Founder > "no customer service on expensive basic pakage" [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479) KH Kauser H. Director of Partnerships > "The report feature is also really easy to use." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3590519) AP Anna P. Sales Coordinator > "I had the biggest problem with changing the order of the questions." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3025828) KM Katarzyna M. Sales and Marketing Manager > "Tool is really easy to use." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3094824) MD Maarten D. Founder > "My overall experience is therefore really spoiled by the later encounters on the software, to the..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479) AO Aleksandra O. Senior Product Manager > "highly recommend for a friend or collegue." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3560645) MB Michal B. Managing Partner > "It seems a bit outdated to me. But it's probably a matter of taste, and I don't insist." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2998786) JK Justyna K. Content Marketing > "Simplicity in creating new questionnaire, good grafic design, very intuitive" [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3060993) KO Karolina O. Quality Specialist > "I did not notice the flaws that make the work difficult" [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2746285) PaO Przemysław O. Chairman of the Board > "Opportunity to download reports, data etc. makes a job well." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3088265) AW Adam W. Intern > "Lack of some features. And that would be it." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2397782) JW Joanna W. Employer Branding Expert > "It is possible to create survey in minutes." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3011601) AA Anna A. CEO > "Difficult, not very clear navigation." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2979294) DB Danuta B. Organizational Support Specialist > "Has a lot of cool options that are useful in my daily work" [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3063740) MS Muhannad S. Translator > "It is not intuitive." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2991985) JS Joanna S. Training and Talent Develpment > "Useful tools - I mainly use surveys and recently a test." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3011499) KK Karolina K. Head of Customer Success > "Generating reports / filtering results - not very intuitive." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3059407) MW Monika W. Marketing & Communications Manager > "From the administrator and user perspective, the software is easy to use, readable and transparent." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2859852) MP Marta P. Program Author > "The navigation menu bar is a bit chaotic." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3007113) KR Katarzyna R. Digital Marketing Specjalist > "Intuitiveness, nice layout, customizable, great service." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3071437) MO Magdalena O. Project Manager > "It's quite difficult for me to draw the appropriate report - it is not intuitive." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2745762) KO Katarzyna O. Manager > "Can easy generate automatic reports, easy to learn tool." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3079931) JS Jakub S. Data and sensory analyst > "Lack of extensive documentation for some functionalities, eg API." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3077420) KK Karolina K. Head of Customer Success > "It is easy to collect feedback from customers." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3059407) MS Muhannad S. Translator > "It is not intuitive." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2991985) JZ Jan Z. Researcher > "Easy survey creation and a great reporting." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3033201) MZ Marek Z. Doctor of sociology / Researcher / Analyst > "Startquestion works as a browser tool, so if the internet "crashes" sometimes there is a failure to..." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___3085359) EK Ewelina K. Junior Training Specialist > "Very useful platfomr that makes work easier." [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2624995) MD Maarten D. Founder > "no customer service on expensive basic pakage" [See full review](https://www.capterra.com/p/153472/Startquestion/#Capterra___2795479) [View Reviews](https://www.capterra.com/p/153472/Startquestion/reviews/) ## User interface 4.61 (455) [CustomerHero](https://www.capterra.com/p/153472/Startquestion/) 4.92 (175) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Zoho Survey 31/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Collaboration Tools - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Exporting - Data Import/Export - Data Security - Data Visualization - Decision Making - Drag & Drop - Dynamic Content - Email Management - Email Marketing - Email Reminders - Engagement Tracking - Feedback Management - Gamification - Generative AI - Interactive Content - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multilingual Surveys - Multimedia Support - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Online Polling - Phone Polling - Presentation Tools - Proactive Assistance - Pulse Surveys - Q&A Management - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data [See all features](https://www.capterra.com/p/131426/Zoho-Survey/#features) CustomerHero Top features 36/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Collaboration Tools - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Exporting - Data Import/Export - Data Security - Data Visualization - Decision Making - Drag & Drop - Dynamic Content - Email Management - Email Marketing - Email Reminders - Engagement Tracking - Feedback Management - Gamification - Generative AI - Interactive Content - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multilingual Surveys - Multimedia Support - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Online Polling - Phone Polling - Presentation Tools - Proactive Assistance - Pulse Surveys - Q&A Management - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data [See all features](https://www.capterra.com/p/153472/Startquestion/#features) ### Recognition Zoho Survey is recognized as a top-rated tool in 4 Capterra Shortlist reports CustomerHero is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Survey Software (2022)  ### Deployment & support Zoho Survey Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos CustomerHero Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Survey - By Zoho - Located in United States - Founded in 1996 CustomerHero - By CustomerHero - Located in United States - Founded in 2006 ## Popular Comparisons [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) $35/month Price $35/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131426-201674/Zoho-Survey-vs-Enquetes-Maken) [CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Contact vendor for pricing Price $0 4.6 Features 4.4 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153472-176571/Startquestion-vs-Google-Forms) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) $35/month Price $0 4.5 Features 4.4 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/131426-176571/Zoho-Survey-vs-Google-Forms) [CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Contact vendor for pricing Price $30/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/153472-253516/Startquestion-vs-SurveyMonkey) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) $35/month Price $30/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131426-253516/Zoho-Survey-vs-SurveyMonkey) [CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Contact vendor for pricing Price $39/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153472-158456/Startquestion-vs-JotForm-4-0) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $35/month Price $39/month 4.5 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/131426-158456/Zoho-Survey-vs-JotForm-4-0) [CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Contact vendor for pricing Price $39/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-153472/Typeform-vs-Startquestion) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) $35/month Price $39/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131426-137289/Zoho-Survey-vs-Typeform) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [Alchemer](https://www.capterra.com/p/72549/Alchemer/)[4.51 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) $35/month Price $55/month 4.5 Features 4.2 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/72549-131426/Alchemer-vs-Zoho-Survey) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [CheckMarket](https://www.capterra.com/p/134813/CheckMarket/)[4.46 (149)](https://www.capterra.com/p/134813/CheckMarket/reviews/) $35/month Price $150/month 4.5 Features 4.3 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/131426-134813/Zoho-Survey-vs-CheckMarket)