# Compare Zoho Survey vs UmfrageOnline 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Zoho Survey and UmfrageOnline based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/131426-201674/Zoho-Survey-vs-Enquetes-Maken

---

# Zoho Survey vs UmfrageOnline Features and Cost Comparison

Last updated July 6th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Zoho SurveyUmfrageOnline2/4 selected

[Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.6 (1,730)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

[## Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Starting Price

$35.00/month

Value-for-Money

4.3

Functionality

4.5

Ease of Use

4.7

Customer Service

4.5

Reviews Sentiment

Based on [453 reviews](#user-reviews)

Positive

437

Neutral

13

Negative

3

[## UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.6 (1,730)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

Starting Price

$35.00/month

Value-for-Money

3.8

Functionality

4.5

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

DD

DD

CN

Based on [1,730 reviews](#user-reviews)

Positive

1,679

Neutral

45

Negative

6

## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 9,368 reviews from survey software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

73%Fit

Missing features

Feature ratings

Multiple Question Types

4.5

Customizable Questions

4.7

Survey Builder

4.8

Anonymous Feedback

NA

Data Security

4.8

\--%Fit

Missing features

Feature ratings

Multiple Question Types

NA

Customizable Questions

4.5

Survey Builder

4.7

Anonymous Feedback

NA

Data Security

NA

User satisfaction

User satisfaction

4.6

User reviews[453](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.3

Customer support

4.5

User satisfaction

4.6

User reviews[1,730](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

3.8

Customer support

4.2

Price starts from

Price starts from

$35Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$35Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Zoho Survey is used by market researchers, customer experience managers, HR professionals, educators, healthcare providers, event organizers, and marketing teams.

Best for

Businesses owners wanting to create and carry out customer surveys.

## User reviews

Pros & cons

NC

Nissam C.

Admin

> "I found the logic and branching features useful for creating more dynamic and targeted questionnaires."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7152000)

SC

Shelby C.

Attorney

> "I put the questions into the editing box and discovered that multiple answer specifications are not supported."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129)

Dylan C.

marketing

> "The entire process of conducting surveys with the right questions and the correct templates is much easier with Zoho Survey and then analyzing the..."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6395320)

SC

Shelby C.

Attorney

> "I would also like to be able to use bold letters in some questions with specifications that clients seem to overlook, however this is not supported..."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129)

NC

Nissam C.

Admin

> "In addition, it integrates well with other tools and provides good data export options."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7152000)

Nishant T.

Sr analyst

> "Inadequate customer support Although third party integration is offered, it sometimes create issues"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828152)

NC

Nissam C.

Admin

> "I also appreciate the real-time reporting and analytics, which make it easy to understand responses quickly."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7152000)

Nishant T.

Sr analyst

> "Additionally it may look outdated because of its survey design and layout"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828152)

PP

Pritam P.

Early Childhood Educator

> "The drag-and-drop interface is intuitive, and the variety of question types and templates helps me gather the exact information I need."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6593962)

AA

Armando A.

Marketing Manager

> "Third-party integrations are hard to be implemented on some occasions and it takes technical knowledge, which makes it not as user-friendly as other..."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6246541)

HC

Hadi C.

Senior Associates

> "The ease of integrating surveys on various platforms as well as getting real-time responses enabled me to adjust campaigns fast."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6834808)

KV

Kevin V.

Product manager

> "The fields are not super customizable, the design is a bit of a pain to make it look good."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6018170)

NC

Nissam C.

Admin

> "What I liked most about Zoho Survey is its simplicity combined with powerful functionality."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7152000)

Raksha S.

Business Operations Analyst

> "Limited customization options for free users: The free version of Zoho Survey has limited customization options, making it less flexible for those on..."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4546210)

AJ

Aiden J.

Public Relations Trainee

> "Zoho Survey has been essential for creating surveys and understanding customer satisfaction in terms of service and presentation."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6826186)

AN

Alex N.

System Analysis

> "The user interface is not as easy to navigate as some of the competitors and took some time to adapt to."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6067054)

BY

Bashea Y.

Labratory Processor

> "Zoho Survey is user friendly, easy to navigate and allows you to create surveys using 25 question types and 250 multi-lingual survey templates!"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6789462)

AS

Akshat S.

Sofware Developer

> "There are some UI glitches in the software which needs to be taken care of."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4607175)

SC

Shelby C.

Attorney

> "I think everyone can benefit from survey data, and I can personally attest that Zoho Survey is both affordable and appropriate for small to medium..."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129)

Abhinav B.

Member - HR

> "When you ask about dislikes the major disappointment is cost , it is way too costly if compared with other companies"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4597298)

AJ

Aiden J.

Public Relations Trainee

> "However, Zoho Survey makes it a simpler and faster process to respond to, and it's easier for us to send them to the entire interested public."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6826186)

KT

Kadir T.

maintenance manager

> "Live report is not available on this programme."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4336538)

DC

Daniel C.

Benefits and Compliance Manager

> "The drag and drop interface was something I thought was a nice feature"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7167818)

Rahul R.

Manager

> "Url shorter not available"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3931745)

AjAM

Ar-jay Angelo M.

System Adminstrator

> "Zoho Survey has been a reliable and efficient tool for collecting and analyzing customer feedback."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6588880)

EK

Esra K.

HR manaager

> "It's expensive compare to simple excel survery preperation."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4371058)

Pablo Andres V.

IT Support Analyst.

> "Zoho Survey is an extremely easy to use tool, it offers a very intuitive user interface in which you can navigate with very little effort, I can..."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4913725)

Esther T.

Journalist

> "Just one thing,at times the live chat feature does not give an alert when a message has been posted."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3162952)

HC

Hadi C.

Senior Associates

> "The experience with Zoho Survey helped me gather and analyze customer feedback in a better way."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6834808)

DD

Dinesh D.

people

> "actually, the recent update isn't that helpful."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4416690)

SH

Sushma H.

best survey app

> "I appreciated that the product already computes the NPS score and gives marvellous reports. "

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6404247)

Becky F.

Software Developer

> "The main little mistake I've made up to this point was that once the quiz got me confused and I lost some information."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3333490)

PP

Pritam P.

Early Childhood Educator

> "It's much more efficient and professional than trying to create surveys with spreadsheets or email."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6593962)

AC

Arturo C.

Claims Analyst

> "At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2402001)

AjAM

Ar-jay Angelo M.

System Adminstrator

> "Its integration with other Zoho apps and third-party tools is a major plus."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6588880)

FC

Fynface C.

Stock keeper

> "Navigation sometimes is difficult with a weak network"

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2391872)

SN

Samuel N.

Marketing Manager

> "Again, it is simple to track and analyze survey responses using this tool."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6626799)

VR

Verified Reviewer

CEO

> "Struggling with some Analytics reports."

[See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2626754)

[View Reviews](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Not enough reviews

## User interface

4.61 (453)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)

4.63 (1,730)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Zoho Survey

Top features

37/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/131426/Zoho-Survey/#features)

UmfrageOnline

15/45

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Customer Segmentation
-   Customizable Branding
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Import/Export
-   Data Security
-   Drag & Drop
-   Dynamic Content
-   Email Marketing
-   Email Reminders
-   Feedback Management
-   Gamification
-   Generative AI
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Pulse Surveys
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data
-   Reporting/Analytics
-   Response Quotas
-   Response Validation
-   Sentiment Analysis
-   Site Intercept Survey
-   Skip Logic
-   Support Audio/Images/Video
-   Survey Builder
-   Template Management
-   Third-Party Integrations
-   URL Customization
-   Visual Analytics

[See all features](https://www.capterra.com/p/201674/Enquetes-Maken/#features)

### Recognition

Zoho Survey is recognized as a top-rated tool in 5 Capterra Shortlist reports

UmfrageOnline is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Zoho Survey

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

UmfrageOnline

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Zoho Survey

-   By Zoho
-   Located in United States
-   Founded in 1996

UmfrageOnline

-   By enuvo GmbH
-   Located in Switzerland
-   Founded in

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