# Compare Zoho Survey vs SurveyMonkey 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Zoho Survey and SurveyMonkey based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/131426-253516/Zoho-Survey-vs-SurveyMonkey --- # Zoho Survey vs SurveyMonkey Features and Cost Comparison Last updated July 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Zoho SurveySurveyMonkey2/4 selected [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,475)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) [## Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting Price $35.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.7 Customer Service 4.5 Reviews Sentiment Based on [453 reviews](#user-reviews) Positive 437 Neutral 13 Negative 3 [## SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.6 (10,475)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $30.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [10,475 reviews](#user-reviews) Positive 9,838 Neutral 497 Negative 140 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 9,368 reviews from survey software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 73%Fit Missing features Feature ratings Multiple Question Types 4.5 Customizable Questions 4.7 Survey Builder 4.8 Anonymous Feedback NA Data Security 4.8 84%Fit High performer Feature ratings Multiple Question Types 4.8 Customizable Questions 4.6 Survey Builder 4.6 Anonymous Feedback 4.7 Data Security 4.6 User satisfaction User satisfaction 4.6 User reviews[453](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.3 Customer support 4.5 User satisfaction 4.6 User reviews[10,475](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.3 Price starts from Price starts from $35Flat Rate, Per Month - Free version - Free trial Price starts from $30Per User, Per Month - Free version - Free trial Best for Best for Zoho Survey is used by market researchers, customer experience managers, HR professionals, educators, healthcare providers, event organizers, and marketing teams. Best for SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## User reviews Pros & cons NC Nissam C. Admin > "I found the logic and branching features useful for creating more dynamic and targeted questionnaires." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7152000) SC Shelby C. Attorney > "I put the questions into the editing box and discovered that multiple answer specifications are not supported." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129) Dylan C. marketing > "The entire process of conducting surveys with the right questions and the correct templates is much easier with Zoho Survey and then analyzing the..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6395320) SC Shelby C. Attorney > "I would also like to be able to use bold letters in some questions with specifications that clients seem to overlook, however this is not supported..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129) NC Nissam C. Admin > "In addition, it integrates well with other tools and provides good data export options." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7152000) Nishant T. Sr analyst > "Inadequate customer support Although third party integration is offered, it sometimes create issues" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828152) NC Nissam C. Admin > "I also appreciate the real-time reporting and analytics, which make it easy to understand responses quickly." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7152000) Nishant T. Sr analyst > "Additionally it may look outdated because of its survey design and layout" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6828152) PP Pritam P. Early Childhood Educator > "The drag-and-drop interface is intuitive, and the variety of question types and templates helps me gather the exact information I need." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6593962) AA Armando A. Marketing Manager > "Third-party integrations are hard to be implemented on some occasions and it takes technical knowledge, which makes it not as user-friendly as other..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6246541) HC Hadi C. Senior Associates > "The ease of integrating surveys on various platforms as well as getting real-time responses enabled me to adjust campaigns fast." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6834808) KV Kevin V. Product manager > "The fields are not super customizable, the design is a bit of a pain to make it look good." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6018170) NC Nissam C. Admin > "What I liked most about Zoho Survey is its simplicity combined with powerful functionality." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7152000) Raksha S. Business Operations Analyst > "Limited customization options for free users: The free version of Zoho Survey has limited customization options, making it less flexible for those on..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4546210) AJ Aiden J. Public Relations Trainee > "Zoho Survey has been essential for creating surveys and understanding customer satisfaction in terms of service and presentation." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6826186) AN Alex N. System Analysis > "The user interface is not as easy to navigate as some of the competitors and took some time to adapt to." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6067054) BY Bashea Y. Labratory Processor > "Zoho Survey is user friendly, easy to navigate and allows you to create surveys using 25 question types and 250 multi-lingual survey templates!" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6789462) AS Akshat S. Sofware Developer > "There are some UI glitches in the software which needs to be taken care of." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4607175) SC Shelby C. Attorney > "I think everyone can benefit from survey data, and I can personally attest that Zoho Survey is both affordable and appropriate for small to medium..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6643129) Abhinav B. Member - HR > "When you ask about dislikes the major disappointment is cost , it is way too costly if compared with other companies" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4597298) AJ Aiden J. Public Relations Trainee > "However, Zoho Survey makes it a simpler and faster process to respond to, and it's easier for us to send them to the entire interested public." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6826186) KT Kadir T. maintenance manager > "Live report is not available on this programme." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4336538) DC Daniel C. Benefits and Compliance Manager > "The drag and drop interface was something I thought was a nice feature" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___7167818) Rahul R. Manager > "Url shorter not available" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3931745) AjAM Ar-jay Angelo M. System Adminstrator > "Zoho Survey has been a reliable and efficient tool for collecting and analyzing customer feedback." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6588880) EK Esra K. HR manaager > "It's expensive compare to simple excel survery preperation." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4371058) Pablo Andres V. IT Support Analyst. > "Zoho Survey is an extremely easy to use tool, it offers a very intuitive user interface in which you can navigate with very little effort, I can..." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4913725) Esther T. Journalist > "Just one thing,at times the live chat feature does not give an alert when a message has been posted." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3162952) HC Hadi C. Senior Associates > "The experience with Zoho Survey helped me gather and analyze customer feedback in a better way." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6834808) DD Dinesh D. people > "actually, the recent update isn't that helpful." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___4416690) SH Sushma H. best survey app > "I appreciated that the product already computes the NPS score and gives marvellous reports. " [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6404247) Becky F. Software Developer > "The main little mistake I've made up to this point was that once the quiz got me confused and I lost some information." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___3333490) PP Pritam P. Early Childhood Educator > "It's much more efficient and professional than trying to create surveys with spreadsheets or email." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6593962) AC Arturo C. Claims Analyst > "At times the live chat feature does not alert you or provide the pop-up notification when a chat has come in." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2402001) AjAM Ar-jay Angelo M. System Adminstrator > "Its integration with other Zoho apps and third-party tools is a major plus." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6588880) FC Fynface C. Stock keeper > "Navigation sometimes is difficult with a weak network" [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2391872) SN Samuel N. Marketing Manager > "Again, it is simple to track and analyze survey responses using this tool." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#Capterra___6626799) VR Verified Reviewer CEO > "Struggling with some Analytics reports." [See full review](https://www.capterra.com/p/131426/Zoho-Survey/#GetApp___2626754) [View Reviews](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) IL Ilaria L. Assistant Reservations Manager > "SurveyMonkey is a good platform if the company uses it as a basic survey tool for employees surveys. If you require more in dept information, be ready to be charged a..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078850) VR Verified Reviewer Founder > "As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was always one..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) Meshv P. Salesforce Developer > "The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244) CF Cody F. Principal Software Engineer > "The reporting dashboards are so confusing. When you click into individual questions to check the skip conditions it takes literally forever to load and it lags so bad..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7154570) SP Sonu P. Systems Analyst > "The interface is clean, and creating surveys does not require technical skills. While the cost may be higher for premium features, the overall value for money is..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7174023) VR Verified Reviewer Founder > "Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying to make a..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) PA Portia A. Nurse > "The interface is simple to navigate, and the reporting tools make it easy to understand responses. While some advanced features require a subscription, the platform..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7168744) Dre' H. Senior Educator Support Specialist > "It's not hard. But I almost always select options incorrectly before I remember the settings for getting all the individual responses in a spreadsheet format." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628) SP Sonu P. Systems Analyst > "The platform also offers good templates and reporting tools that help improve team and employee engagement through regular feedback collection." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7174023) DK Dawn K. Director of Human Relations > "The customization is a bit limited in terms of fonts, etc but that's not very important to me." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078204) PN Poerwestri N. Travel Manager > "SurveyMonkey enabled us to collect and analyze genuine tour feedback in real time, hence enabling simple upgrading of our services and products." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895) JH Jenny H. Communications Director > "The major downside is the cost and you cannot share passwords, each team member has to have their own account." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7152655) SL Shannon L. Executive Assistant > "The options for displaying survey results have allowed us to create easy summaries that aid in decision-making, employee reviews, and policy-changes." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7049574) KC Kenneth C. Vice President > "I dislike having to click "Properties" every time I want to make edits to a label; it should just pop right open." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) DM DeAnna M. Managing Director > "The two things I liked most about Survey Monkey was the ability for people to answer surveys anonymously and the compilation of the results afterwards that I could..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7044584) JF Jennifer F. Marketing Lead > "Unable to embed surveys directly into an email, it always redirects people to their website." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7089217) PN Poerwestri N. Travel Manager > "SurveyMonkey simplifies creating and customizing surveys so I can receive in-depth feedback from our tour clients as frequently as I would like." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6869895) Amanda C. Young Professionals Chairperson > "Does not help with coming up with questions, suggesting multiple choice answers, or identifying potential bias in questions." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104984) BK Blerta K. Language Instructor > "It is so easy to create professional surveys on the platform that are friendly to the students and we are able to collect genuine information on our teaching..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7112830) KC Kenneth C. Vice President > "Occasionally I won't be able to log in and then I'll have to sit and wait for an hour before the site feels like its going to work again." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) VR Verified Reviewer Founder > "My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out of a small..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) CB Chelsea B. Preop PACU RN > "There is no go back button on response pages which can be bad if I want to change an answer." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) SP Sonu P. Systems Analyst > "I especially liked the scheduling and automation features, which made it easier to send surveys at the right time and track responses efficiently." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7174023) CB Chelsea B. Preop PACU RN > "It always makes you attempt to sign in after using and creating an account which is not something I want to do." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7104174) VR Verified Reviewer HR Manager > "SurveyMonkey is a good tool to use for creating employee surveys and getting feedback and even doing anonymous surveys." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7091617) MM Mari M. Comms Manager > "Only able to have 3 devices access at once when I share the account so we always had to delete one or another each time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) Meshv P. Salesforce Developer > "SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7124244) AB Anna B. Kinesiologist > "The team and employee engagement is low when the link is sent out to be filled out." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7157937) VR Verified Reviewer Software developer > "Also drag-and-drop interface made adding questions to feel natural and pre built in templates saved me a ton of time." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7143472) Stacey W. Accounting Manager > "Unfortunately most of the office believes that the survey cannot be anonymous so they will not answer questions truthfully." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7175281) KC Kenneth C. Vice President > "This is what we use for our theater auditions and it seems to keep all of the data in one place without driving me crazy." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) JB Jenna B. Asst Manager > "On the basic or standard plan, you're limited in options, and it's a bit pricey as well." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7141895) VR Verified Reviewer Software developer > "The drag-and-drop builder, pre made templates, and logical questions flows made the whole process feel intuitive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7143472) Carlie R. Owner > "They're a few bugs in glitches on the site." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7109172) CP Christina P. Certified Nursing assistant > "What I enjoyed and likes most about SurveyMonkey is being able to take surveys and be able to give honest feedback so consumers don't waste their money on something..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7040338) VR Verified Reviewer Sr. Dir. Support and Operations > "I also find it limiting that reminders can’t be easily set up through embedded surveys or URL-based links." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7066659) DS Dominic S. operational manager > "It’s a dependable platform for building surveys, collecting feedback, and reviewing results without stress." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7101165) SR Samuel R. Program Director > "Some of the more advanced reporting options are locked unless you upgrade to one of its pricier tiers, which may not be feasible for the nonprofit budget." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665) VR Verified Reviewer Founder > "SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a business and don't..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7176247) SC Sean C. Marketer > "It gets expensive when you need to use advanced features, and the reporting is complicated for a layperson." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7046151) CC Chitranzan C. Insurance Advisor > "It is one of the greatest tools in the market that provides the best interface to receive responses for a survey and then provides accurate results based on user’s..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6805221) CP Carrie P. Counselor > "I have found that the cost of accessing advanced features can be a significant barrier, particularly for users on a tight budget." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6861762) WB Will B. Short Course Manager > "To improve I'd like to see greater AI integration and multiple choice of modes for contribution rather than just typed." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7085275) RC Ruby C. MARKETER > "On top of that, the free tier caps both the number of questions and total responses, leaving bigger surveys stranded." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339) JF Jennifer F. Marketing Lead > "Ease of use and flexibility with customizations, features are intuitive for create survey for leads, employees and many other groups for free." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7089217) YL Yi L. Compositor > "The results can't really be exported and integration is pretty limited, too many ads telling me to get the paid plan when i'm using the basic plan" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819750) TZ Tiffani Z. Operations Manager > "SurveyMonkey had a lot of great options for creating custom forms and surveys that I could easily link to my site or send via email." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6553608) RD Ruth D. Designer > "I think there should be a better design or configuration as I often get stuck." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7114319) JM Jaime M. Regional Sales Manager > "SurveyMonkey helps me in providing customers with further actions to address their feedback, changes that would take place and managing expectations in terms of..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6587819) VR Verified Reviewer Research Student > "Paid subscriptions are a bit expensive." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7123309) NW Nolan W. Head of Sales > "It allowed us to easily reach out and connect with our customers, and prospective customers and take a survey across multiple use cases or situations. Whether that..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6813822) ML Ming L. Chief scientific officer > "Free plan is limited and rather basic. Unless you are conducting surveys constantly, the monthly subscription may not be worthwhile." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6727715) SV Shameek V. Director > "The advanced logic features, diverse question types, and real-time analytics make it ideal for collecting and analyzing meaningful feedback. While the premium..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6803880) EB Erick B. Director of design and research > "It has some major challenges that we have been facing from time immemorial." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7169864) DK Dawn K. Director of Human Relations > "I've used Survey monkey for both personal and work purposes and have found it to be a quick and easy way to create a survey." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7078204) KC Kaitlyn C. HR Director > "Collaborating with a large team was tricky without the Pro version, and sharing results wasn’t as smooth as Google Docs." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6819262) Ashley G. HR Manager > "SurveyMonkey is an excellent tool for creating surveys quickly and efficiently." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7153573) IN Inamari N. Marketing Executive > "Free plan is limited, and advanced features can be pricey." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7014232) BL Brooke L. Teacher > "I used this software as a teacher to receive feedback from surveying my students and it was a very smooth process!" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7172237) Priya B. Advisor > "Though recently some new features with color schemes and themes have been introduced but some are very tacky and not professional enough." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6540490) KC Kenneth C. Vice President > "We were able to get Survey Monkey talking to Zapier with our email lists and I was actually surprised it didn't blow up on us." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7099225) Sam C. Talent Partner > "Interface can feel dated and slightly clunky" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7062868) WB Will B. Short Course Manager > "SurveyMonkey is a superb tool for collecting employee feeling, and feedback." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7085275) Gavin L. Account manager > "Collaborative working can sometimes be a little bit clunky if you have multiple people working in the same form" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6503595) AB Ailton B. Student > "Positive ,I am deeply involved online with purchasing ,donating,writing in solo or team projects ,creating presentations for PowerPoint,etc..so I'm constantly looking..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6593219) PD Pat D. Sr. Director > "SurveyMonkey is sometimes not used often enough making it hard to justify the yearly cost to maintain" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6816437) RC Ruby C. MARKETER > "The site offers many question types, ready-made templates, and quick tweaks so each survey can fit a specific need." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6836339) KM Kyle M. Roadside Network Administrator > "It didn't always send when it said it sent, or sometimes would sent it two or three times which irritated customers" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6831867) MM Mari M. Comms Manager > "Overall it's supported us with employee engagement surveys and being able to break it down into different sections in order to understand the data more clearly." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7041391) BL Bill L. Principal Head of Talent > "It has limited free features and tends to have a lot of ads and makes it harder to use" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6646683) GD Gino D. Sales Coordinator > "It's a powerful and user-friendly tool for creating surveys, collecting feedback, and analyzing responses, some rooms for minor improvements that can do after..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6680805) VR Verified Reviewer Admin > "Complex surveys are going to cost a little more." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7069249) Dre' H. Senior Educator Support Specialist > "I used it extensively for customer feedback-type scenarios on a very regular basis and I never experienced frustration with the app." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7115628) GD Grace D. Advocate/Facilities Associate > "One was to register for a training and the last page of the survey monkey registration questions was very confusing as to whether my information had been processed..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___4997090) Harshul S. Sr. Technical support engineer Network operations > "The templates help a lot and most of the questions are already there, so I just drag things around and it works." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7109853) FD Francois D. General manager > "Customer support hides behind their policy, offering no flexibility to come to an arrangment." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6618658) VR Verified Reviewer Director of Instructional Technology > "Survey monkey has an easy to use platform where surveys are easy to design publish and turn on and off and the data from them is at your finger tips and easy to..." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___7157723) ML Malachi L. Director of African Leadership Programs > "Export options are a little lacking in the free version." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6829192) SR Samuel R. Program Director > "It’s allowed us to measure the impact of our program and to collect candid feedback, which we leverage to make our training sessions better." [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6800665) ES Ellie S. Senior Marketing Campaigns Lead > "The free plan is pretty limited and it's tough that they limit responses" [See full review](https://www.capterra.com/p/253516/SurveyMonkey/#Capterra___6787654) [View Reviews](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) ## User interface 4.61 (453) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) 4.57 (10,475) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Zoho Survey 37/45 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Import/Export - Data Security - Drag & Drop - Dynamic Content - Email Marketing - Email Reminders - Feedback Management - Gamification - Generative AI - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Pulse Surveys - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data - Reporting/Analytics - Response Quotas - Response Validation - Sentiment Analysis - Site Intercept Survey - Skip Logic - Support Audio/Images/Video - Survey Builder - Template Management - Third-Party Integrations - URL Customization - Visual Analytics [See all features](https://www.capterra.com/p/131426/Zoho-Survey/#features) SurveyMonkey Top features 40/45 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Import/Export - Data Security - Drag & Drop - Dynamic Content - Email Marketing - Email Reminders - Feedback Management - Gamification - Generative AI - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Pulse Surveys - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data - Reporting/Analytics - Response Quotas - Response Validation - Sentiment Analysis - Site Intercept Survey - Skip Logic - Support Audio/Images/Video - Survey Builder - Template Management - Third-Party Integrations - URL Customization - Visual Analytics [See all features](https://www.capterra.com/p/253516/SurveyMonkey/#features) ### Recognition Zoho Survey is recognized as a top-rated tool in 5 Capterra Shortlist reports SurveyMonkey is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Zoho Survey Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SurveyMonkey Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Zoho Survey - By Zoho - Located in United States - Founded in 1996 SurveyMonkey - By Momentive - Located in United States - Founded in 2009 ## Popular Comparisons [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,730)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) $35/month Price $35/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131426-201674/Zoho-Survey-vs-Enquetes-Maken) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,475)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,730)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) $30/month Price $35/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/201674-253516/Enquetes-Maken-vs-SurveyMonkey) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,479)](https://www.capterra.com/p/176571/Google-Forms/reviews/) $35/month Price $0 4.5 Features 4.4 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/131426-176571/Zoho-Survey-vs-Google-Forms) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,475)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[4.68 (11,479)](https://www.capterra.com/p/176571/Google-Forms/reviews/) $30/month Price $0 4.5 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/176571-253516/Google-Forms-vs-SurveyMonkey) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $35/month Price $39/month 4.5 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/131426-158456/Zoho-Survey-vs-JotForm-4-0) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,475)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[4.67 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) $30/month Price $39/month 4.5 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/158456-253516/JotForm-4-0-vs-SurveyMonkey) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) $35/month Price $39/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131426-137289/Zoho-Survey-vs-Typeform) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,475)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Typeform](https://www.capterra.com/p/137289/Typeform/)[4.66 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) $30/month Price $39/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/137289-253516/Typeform-vs-SurveyMonkey) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [Alchemer](https://www.capterra.com/p/72549/Alchemer/)[4.51 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) $35/month Price $55/month 4.5 Features 4.1 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/72549-131426/Alchemer-vs-Zoho-Survey) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,475)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [Survicate](https://www.capterra.com/p/132914/Survicate/)[4.63 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) $30/month Price $0 4.5 Features 4.3 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/132914-253516/Survicate-vs-SurveyMonkey) [Zoho Survey](https://www.capterra.com/p/131426/Zoho-Survey/)[4.61 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) vs [CustomerHero](https://www.capterra.com/p/153472/Startquestion/)[4.92 (175)](https://www.capterra.com/p/153472/Startquestion/reviews/) $35/month Price Contact vendor for pricing 4.5 Features 4.6 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/131426-153472/Zoho-Survey-vs-Startquestion) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[4.57 (10,475)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) vs [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[4.60 (965)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) $30/month Price $19/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/156752-253516/SurveyLegend-vs-SurveyMonkey)