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SMB + Mid-market & enterprise businesses. SaaS, PaaS, E-commerce, Subscription Commerce, Telecomm & Media, Coworking Spaces, Subscription Services, IoT, Non-profits.
Ideal for small to medium-sized businesses seeking an consolidated, customizable platform to manage CRM, projects, billing, and client portals efficiently, improving overall workflow and productivity.
The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier.
Obviously no one is testing or maintaining the code. It's half baked, buggy and the user interface is bad.
It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used.
Transitioning some of the data from the playground environment to the live environment was a bit confusing.
It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect.
Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic.
Their customer service is awesome and provides great help. However, because it is easy to use, I have not had to use their help more than once.
Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that.
Its a great platform, stable and reliable performance while having all the marketing and sales features to retain and convert customers.
I'm impatient, so having to wait for new features to become live is dreadful.
Their customer support team is EXCELLENT, as they want to help, want to improve their software, and are truly looking to build something we as users Want to use.
We have run into some issues with a client's spam filter blocking any/all emails from SD. We are trying to get this sorted with the smtp option they have on the platform.
I love working with this company. They are really on top of it from every every every angle that I’ve experienced interacting with him from sales, too technical, to incentives, to outreach.
The only downside of using such an articulated app is that it requires you to familiarise with the different parts of it and how they connect to one another.
Ease of use and integration. The ability to have a client portal with all of the other tools is great.
I am missing a messenger for customer communication.
David P.: Hi, I'm David, owner and founder at 3LQ by Prodigy Tutors. SuiteDash, I would say a five. The other product I had was actually a homegrown solution. I'm a developer by trade, so I think that I'm smart. So I got together some Excel and some Apps Script, and I thought I was creating myself a decent CRM until I realized what all that entailed and all of the nuances that go along with tracking leads and the follow-up email marketing. So yeah, I had to admit that my solution wasn't worth too much and look for another solution. I chose SuiteDash because of all of the functionality that they have, and it's functionality comparable to the bigger names. It's like the enterprise apps, but it was really expensive. And listen, I am a solopreneur or whatever coin phrase we're using these days, and there is no extra money in the budget. So every dollar's accounted for, and SuiteDash was definitely a lot of bang for my buck, and ultimately that's why I chose it. Luckily, I'm a startup, so there were no real clients. There was no real business. So, I kind of integrated the business around SuiteDash. All of my test cases were built in SuiteDash. The customers weren't going in. They were new. So didn't have too much of an implementation. What I did have was a learning curve, a learning curve about actually, I think, the proper way to actually do marketing, the proper way for email marketing, the proper way to go through a sales pipeline because, before that, I didn't know what I didn't know. So, SuiteDash has opened up a world of, I guess, a world of knowledge, which ultimately leads to opportunity. I would tell them that if they offer any sort of learning, any tutoring or classes, don't buy another solution. I purchased my learning management solution prior to purchasing SuiteDash only to realize that SuiteDash has one built in that is pretty decent. I could have definitely saved myself a few bucks had I shopped around a little bit before I made some purchases.
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