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SMB + Mid-market & enterprise businesses. SaaS, PaaS, E-commerce, Subscription Commerce, Telecomm & Media, Coworking Spaces, Subscription Services, IoT, Non-profits.
Mobile app developers, subscription-based SaaS companies, and ecommerce brands.
The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier.
Obviously no one is testing or maintaining the code. It's half baked, buggy and the user interface is bad.
It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used.
Transitioning some of the data from the playground environment to the live environment was a bit confusing.
It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect.
Since Chargebee is a new company, there are a few rough spots, for example, when using their hosted payment pages, any payment errors are generic.
Their customer service is awesome and provides great help. However, because it is easy to use, I have not had to use their help more than once.
Things started to go wrong when we try to use a more advanced implementation using their API. Integration with Hubspot was a mess, but we manage to fix that.
The SDK and documentations is just awesome with good written articles, examples, tutorials and also great youtube tutorial videos for getting started.
For a company that takes a 1% cut of your revenue forever—potentially up to thousands of dollars per month—this is beyond ridiculous. 10 business days for an email response.
Very impressed by the dashboards and the SDKs that you can use to implement into your app. I am honestly amazed and would highly recommend them.
The Charting with Churn Reporting is completly broken. We've been keeping track of every cancellation and failed payment internally and we have drastictly different numbers on the daily numbers.
Super easy integration and saved months of development time for cross platform subscriptions. The SDK also helps out tremendously when doing customer support.
Absolutely crap reporting functions unless you pay them for the monthly service and no integrations worth anything unless you shell out 500+ a month in fees.
I love your response from your team when I have a question or problem. I love how you offer a very affordable service and when we want more features you hook us so we have to pay more but we like it.
The key points that come to my mind are. Calculated revenue is wrong.
Chargebee
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