Bloomfire vs iorad: Which is a better fit?

Pippa: I'm Pippa. I'm the knowledge and training coordinator for the customer service department at Burberry. Globally we have a little bit over 10,000 employees, and overall I'd probably give Bloomfire five stars. So previously, being customers have hubs in the service department, we have a lot of information. We struggled to keep it all in one place. I think we tried various different solutions using many different softwares, but we really needed somewhere to keep it central and to keep it well organized and have an administrator looking after it frequently, which is something that's been a really positive change for us. We chose Bloomfire because of the strong customer support they offer. We check in with them regularly, which has been really, really helpful for us. We also chose them because it was a very user-friendly and visually appealing platform, as well as being a very big name and a leader in this field of knowledge management. So it was very much something we knew was tried and tested and would work for us. On a whole, the integration was pretty easy. I think the most difficult part was just that we had a large volume of information. The actual integration using the CSV and everything like that was pretty straightforward. It was very user-friendly. It was just time-consuming to move across so much information. I think for anyone considering getting Bloomfire, I'd definitely recommend having some people in your team who have some time dedicated just to keeping on top of managing the platform, especially if you have a lot of content. The platform itself very user-friendly. It's very adaptable but as things do with knowledge management, you just need to keep on top of it. You need to have a little bit of awareness. They have some really great tools, such as a tool that marks things as green if they've been checked within a certain amount of time, which then marks it as expired or current, which we found a really great tool in the last 12 months or so.