Userlike vs Text Request: Which is a better fit?

I like the look of the chat widget. Also, the customer support was great - very helpful and friendly.

Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue.

We are using the Userlike Chattool for over a year now and are very happy with it. It is interesting that customers like the possibilty to ask questions while they are shopping on our site.

240 off line messages not delivered to our inbox. Broken chat sessions: every request from the same client creates a new conversation! nonsense.

I must say I am really satisfied, I like the tool itself (easy to use and space for customisation) but I want to underline the excellent support.

I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities).

It works great and seamlessly across all platforms and throughout our team. Also it looks so much better than the others, which i think is important to go with our identity.

As compensation they proposed us a free month of subscription (32USD). But the loss caused by this issue would cost thousands of usd.

There are some great message customization features that can be useful if you would like, but are not required.

I guess sometimes the notifications of the messages can get lost. It has happened when I send a message to a customer, and they respond.

Ease of use and great customer service! from customer communications to reservations it helps us in all aspects of our communications.

I am unable to fully close messages that I am no longer interacting with unless I archive the recipient.

I love the feature where you can mark a thread as "resolved. This helps our medium sized team know what customers have been responded to, and which have not.

The only thing I feel might be missing, is that it is hard to tell who the text is directed to. Sometimes you have to go way back into the previous texts to figure out who it belongs to.

I love how easy it is to search up a name or number and have access to the whole history. I appreciate being able to check on and off messages that were responded to and which need follow up on.

I just tried to compose a NEW message to a current client on my phone and can't figure out how. I can respond to any message I already have but can't create a new message.