Userlike vs Heyday: Which is a better fit?

I like the look of the chat widget. Also, the customer support was great - very helpful and friendly.

Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue.

We are using the Userlike Chattool for over a year now and are very happy with it. It is interesting that customers like the possibilty to ask questions while they are shopping on our site.

240 off line messages not delivered to our inbox. Broken chat sessions: every request from the same client creates a new conversation! nonsense.

I must say I am really satisfied, I like the tool itself (easy to use and space for customisation) but I want to underline the excellent support.

I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities).

It works great and seamlessly across all platforms and throughout our team. Also it looks so much better than the others, which i think is important to go with our identity.

As compensation they proposed us a free month of subscription (32USD). But the loss caused by this issue would cost thousands of usd.

An extremely positive experience, it really impressed us the willingness to work with us since the very beginning, and the constant catch-ups to keep us up to date throughout the whole process.

It is not fast enough, that little seconds wasted for loadig the pages.

The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions.

Bot not always relevant. Reporting very limited for now: can't extract google sheets, can't compare data easily etc.

Great for keeping the track of orders and managing the stock and delivery dates. Customer feedback module is excellent.

Dashboard could be a bit more user-friendly, but overall there's not much reason to complain.

When you switch from another provider, you always hope everything will be going in the best direction for the long term future, and it's exactly what happened.

Difficulty finding contacts and not being able to open stories.