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Userlike vs Watermelon: Which is a better fit?

Updated on January 12th, 2025
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Summary
Key features rated by users
Features selected based on 3,126 reviews from Live Chat users.
% Fit
Missing features
Not enough reviews
Feature ratings
Real-Time Notifications
5.0
Chat/Messaging
4.5
Real-Time Monitoring
--
Contact Management
NA
Screen Sharing
--
% Fit
Missing features
Not enough reviews
Feature ratings
Real-Time Notifications
5.0
Chat/Messaging
--
Real-Time Monitoring
--
Contact Management
--
Screen Sharing
NA
User satisfaction
4.6
User reviews647
Ease of use
4.5
Functionality
4.5
Value for money
4.3
Customer support
4.6
4.6
User reviews15
Ease of use
4.7
Functionality
4.1
Value for money
4.6
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Userlike works for any company size and adapts to your needs and business goals. Small and medium-sized companies, NGOs as well as large corporations like Toyota & Decathlon already rely on Userlike.

Watermelon offers tools for customer service, marketing and sales. Our AI chatbot can serve all different branches, like e-commerce, financial services, education, health care, and municipalities.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
131558
5 screenshots
184195
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

Userlike

24/31
  • Activity Dashboard
  • Collaboration Tools
  • Contact Management
  • CRM
  • Document Storage
  • Interaction Tracking
  • Single Sign On
  • API
  • Autoresponders
  • Canned Responses
  • Chat/Messaging
  • Customizable Branding
  • Email Management
  • File Sharing
  • Geotargeting
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Real-Time Analytics
  • Real-time Consumer-facing Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Live Chat Software Features -

Watermelon

Top Features
28/31
Show Live Chat Software Features +

Userlike

--

Watermelon

--

Userlike
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Watermelon
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Userlike
  • By Userlike
  • Located in Germany
  • Founded in 2011
Watermelon
  • By Watermelon
  • Located in Netherlands
  • Founded in 2016
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