Userlike vs B2Chat: Which is a better fit?

I like the look of the chat widget. Also, the customer support was great - very helpful and friendly.

Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue.

We are using the Userlike Chattool for over a year now and are very happy with it. It is interesting that customers like the possibilty to ask questions while they are shopping on our site.

240 off line messages not delivered to our inbox. Broken chat sessions: every request from the same client creates a new conversation! nonsense.

I must say I am really satisfied, I like the tool itself (easy to use and space for customisation) but I want to underline the excellent support.

I am missing a phone app as we are a rather small company and our chat operators are on the road quite often too (due to additional responsibilities).

It works great and seamlessly across all platforms and throughout our team. Also it looks so much better than the others, which i think is important to go with our identity.

As compensation they proposed us a free month of subscription (32USD). But the loss caused by this issue would cost thousands of usd.