Contentverse vs Ombud: Which is a better fit?

We have gained the ability to get rid of most of our filing cabinets and to maintain and access all important documents for our jobs within a matter of seconds.

Routes have broken in the past, we have had documents corrupt for no good reason, the printer driver is sometimes hard to work with.

Santino S

Student

Contentverse is a very stable product with excellent features. A very good product for the price range.

The problem is intermittent and they have not been able to isolate the cause.

I like that it's easy to use and most adaptable with our computer system. The support is also great as well.

Only have 2 or 3 users but we pay for 10. Performing backups within the software is difficult.

The entire package allows our employees, drivers, vendors, and clients to work together and see everything that's going on at every level of the company. We could not be more pleased or impressed.

The full text indexing stops working sometimes which makes searching much more dificult (especially when you don't know that the indexing has stopped working).

And what really makes Ombud an even greater winner for me is their customer support team. They are the absolute most helpful support team I have ever worked with.

I understand the design premise to be that utilizing updated master content on a consistent basis will push older responses down in the response returns, but this does not work well in real life.

Much easier to use and collaborate on RFPs also their success team is super responsive and helpful.

Clearing the filter does not always bring me directly back to the question. Long RFPs can be difficult, as the screen can only show so much.

The crowd-sourcing aspect of content management is excellent. We're looking forward to generating pro-active tailored proposals to take advantage of the different ways of working that Ombud gives up.

Working in filter mode can be difficult occasionally.

The support and transparency is the best if ever experienced, and by some measure. Nearly 3 years in to the contract and the quality hasn't slipped once.

Not major issues, but inconvenient at times depending on SLAs.