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The Phreesia platform helps provider organizations of all types, specialties and sizes tackle their most significant challenges.
Appointment-based businesses that want to reduce administrative tasks and costs associated with scheduling and managing clients' or patients' upcoming appointments.
We love the reporting capabilities, the financial benefits with our patient collections, and the peace of mind and convenience it gives our patients.
This plays out by embarrassing them in an office where the busy body receptionist ignores the person or provides no personal help. Saw it happen twice while waiting myself in a waiting room.
The parents really do like it and it stream lines the check in process to make it more efficient and timely. We like the ability to customize the templates to our liking.
The screw on plate on the back of the tablets are easily broken when the patients drop the tablets.
Ease of use, practice management integration, and patient surveys are fantastic. I appreciate the accuracy of insurance verification as well.
Sometimes they ask us about products listed and we have no idea what they are talking about.
Phreesia has helped improve our overall collections with the ability to verify E&B for most insurances. The ability to know insurance details in real-time is a benefit that more than pays itself.
Ours has stopped sending completed patient reports to the printer. We work with mostly older patients and they prefer paper forms to the pad.
Ease of use, excellent value for the money, feature rich which allows it to expandable far beyond a basic booking engine and amazing support to boot.
After over a year of using this service it has failed on me at least 15 times. That is, for no warning it will stop pushing notifications to customers and updating your calendar.
This software is very easy to use, and the customer support is wonderful. I've tried other appointment reminder systems, and this one is far superior.
Unfortunately, after being bitten more than once and losing customers as a result, it will make you twice shy. It also wouldn't be a big deal if they could solve the errors quickly.
My customers love it and often comment, they wish their doctor's office or dentist would use this software. We have been using this for 2+ years now and it works flawlessly with my Google calendar.
It is current the 26th of July and I lost service on the 11th of July.
Reliability is what I appreciate the most; and also cost effectiveness.
There have been some glitches that were probably user error. My calendar was synced to a different calendar and it was sending the incorrect reminders.
Chris: Hi, my name is Chris, Chief Operating Officer. I have a medical practice of about 40 employees. My score for Phreesia on a five, is a five. Prior to using Phreesia, we operated on essentially on a paper and pen registration format where patients would fill out a clipboard with 10 or 12 different individual documents on it. Then our staff would have to take all those documents, scan them, upload them into the computer, and transfer that data into our EMR system. Phreesia has really made it easy in the sense that those documents have all been made into digital versions and patients can check in on their phone with those documents, or we can hand them an iPad in the office. It's made our front desk check-in process a whole lot more streamlined than it used to be with paper and pen. Some of the reasons we chose Phreesia are most importantly, it integrates into our EMR system. One of the other main reasons is cost. I think I there's a really good value to this service and the product that they offer for the cost. Three, it really just is a unique platform in the sense that it can truly cut down on our check-in time and reduce the workload on our front desk staff with the patients that come to our office. Starting with Phreesia, it was really pretty simple. They've got a great support team, great account management on the front end to help you get your account up and running, to ask questions to find out what's important for you as a practice, to make sure that that's all integrated into the platform. Then their support team takes over from there to do training and make sure all of your staff are up to speed and know exactly how to use the platform. I think their services is best in class. The advice I would to anybody is take a look at the market, find a platform that meets your needs. Phreesia's got a lot of great solutions that I feel fit the needs of most medical practices. Really, look at what's important to you as a practice, whether that's managing your check-in process, managing your paper to turn things into a digital format. Also, look at the cost to make sure that there's a good value and a good return on your investment. Again, I think Phreesia really has a suitable need for every medical office that's out there. It really has an offering in terms of services for every office regardless of specialty that is available out there.
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