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The Phreesia platform helps provider organizations of all types, specialties and sizes tackle their most significant challenges.
Medical consultants, clinicians, hospitals, medical clinics, allied health professionals
We love the reporting capabilities, the financial benefits with our patient collections, and the peace of mind and convenience it gives our patients.
This plays out by embarrassing them in an office where the busy body receptionist ignores the person or provides no personal help. Saw it happen twice while waiting myself in a waiting room.
The parents really do like it and it stream lines the check in process to make it more efficient and timely. We like the ability to customize the templates to our liking.
The screw on plate on the back of the tablets are easily broken when the patients drop the tablets.
Ease of use, practice management integration, and patient surveys are fantastic. I appreciate the accuracy of insurance verification as well.
Sometimes they ask us about products listed and we have no idea what they are talking about.
Phreesia has helped improve our overall collections with the ability to verify E&B for most insurances. The ability to know insurance details in real-time is a benefit that more than pays itself.
Ours has stopped sending completed patient reports to the printer. We work with mostly older patients and they prefer paper forms to the pad.
I have to say my experience with MediOffice has been excellent. The team have been extremely supportive and understanding and helped me with any queries I have had and very quickly.
Some bugs to sort at the beginning with logging out, use of mobile app not working optimally etc, setup of invoicing cumbersome I guess due to healthcode rather than app.
Customer support is amazing. We like the diary, the link with TrustHealth, ease of use, look of the user interface, that we ask for functions and MediOffice say they will consider integrating them.
So far I have not come across anything that poses a problem with how I use the system.
Moving over to medioffice as a company has been very easy, the IT/admin support has been fantastic and any questions we have had have been answered promptly and effectively.
It is a minor inconvenience that you cannot always create shortfall letters whilst allocating a bulk payment when insurers have paid £0 towards an invoice.
The switch over was easy with 15 years of private patient data moved over seamlessly. The platform is intuitive and user friendly, requires less "clicking" to achieve the desired functions.
I have looked at management systems over the years and either found them very difficult to use or very expensive, but MediOffice is ticking the boxes at the moment.
Chris: Hi, my name is Chris, Chief Operating Officer. I have a medical practice of about 40 employees. My score for Phreesia on a five, is a five. Prior to using Phreesia, we operated on essentially on a paper and pen registration format where patients would fill out a clipboard with 10 or 12 different individual documents on it. Then our staff would have to take all those documents, scan them, upload them into the computer, and transfer that data into our EMR system. Phreesia has really made it easy in the sense that those documents have all been made into digital versions and patients can check in on their phone with those documents, or we can hand them an iPad in the office. It's made our front desk check-in process a whole lot more streamlined than it used to be with paper and pen. Some of the reasons we chose Phreesia are most importantly, it integrates into our EMR system. One of the other main reasons is cost. I think I there's a really good value to this service and the product that they offer for the cost. Three, it really just is a unique platform in the sense that it can truly cut down on our check-in time and reduce the workload on our front desk staff with the patients that come to our office. Starting with Phreesia, it was really pretty simple. They've got a great support team, great account management on the front end to help you get your account up and running, to ask questions to find out what's important for you as a practice, to make sure that that's all integrated into the platform. Then their support team takes over from there to do training and make sure all of your staff are up to speed and know exactly how to use the platform. I think their services is best in class. The advice I would to anybody is take a look at the market, find a platform that meets your needs. Phreesia's got a lot of great solutions that I feel fit the needs of most medical practices. Really, look at what's important to you as a practice, whether that's managing your check-in process, managing your paper to turn things into a digital format. Also, look at the cost to make sure that there's a good value and a good return on your investment. Again, I think Phreesia really has a suitable need for every medical office that's out there. It really has an offering in terms of services for every office regardless of specialty that is available out there.
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