# Compare TrueContext vs Salesforce Platform 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare TrueContext and Salesforce Platform based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/131789-268338/ProntoForms-Mobile-Forms-vs-App-Cloud

---

# TrueContext vs Salesforce Platform Features and Cost Comparison

Last updated March 17th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

TrueContextSalesforce Platform2/4 selected

[TrueContext](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/)[4.6 (328)](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/reviews/)

[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[4.4 (392)](https://www.capterra.com/p/268338/App-Cloud/reviews/)

[## TrueContext](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/)[4.6 (328)](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/reviews/)

Starting Price

$4800.00/year

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.5

Customer Service

4.4

Reviews Sentiment

Based on [328 reviews](#user-reviews)

Positive

318

Neutral

7

Negative

3

[## Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[4.4 (392)](https://www.capterra.com/p/268338/App-Cloud/reviews/)

Starting Price

$25.00/month

Value-for-Money

4

Functionality

4.4

Ease of Use

4

Customer Service

4

Reviews Sentiment

Based on [392 reviews](#user-reviews)

Positive

348

Neutral

32

Negative

12

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 8,779 reviews from workflow management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Missing features

Not enough reviews

Feature ratings

Customizable Reports

\--

Task Management

4.7

Commenting/Notes

NA

Customizable Fields

4.4

Real-Time Data

4.5

\--%Fit

Missing features

Feature ratings

Customizable Reports

NA

Task Management

4.3

Commenting/Notes

NA

Customizable Fields

4.4

Real-Time Data

NA

User satisfaction

User satisfaction

4.6

User reviews[328](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.4

Customer support

4.4

User satisfaction

4.4

User reviews[392](https://www.capterra.com/p/268338/App-Cloud/reviews/)

Ease of use

4.0

Functionality

4.4

Value for money

4.0

Customer support

4.0

Price starts from

Price starts from

$4800Flat Rate, Per Year

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Over 100,000 users in high-complexity, low-connectivity field environments use TrueContext every day to improve asset uptime, ensure safety and compliance, and deliver certainty to customers.

Best for

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

## User reviews

Pros & cons

DD

Diego D.

Digital Solutions

> "The platform allows you to build highly tailored mobile forms without requiring complex coding, which makes it incredibly efficient for..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7097272)

DK

Dmitry K.

CEO

> "We had Paper Forms EVERYWHERE We would receive Inspection Sheets Back Incomplete or Illegible, and the worst part was Techs would lose the..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7110417)

HG

Harika G.

IT ServiceMax and Truecontext developer

> "It allows rapid deployment of complex, logic-driven mobile workflows without full-scale app development, while still supporting deep..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7094330)

DK

Dmitry K.

CEO

> "Also (I know this is minor) the Form Submission Notifications can be delayed in arriving and since we need to wait until the Inspection is..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7110417)

AM

Aslam M.

Chief Technology Officer

> "TrueContext has allowed us to eliminate the paper trail and now have all of our inspection and site visit information in a single digital..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7084821)

NP

Narendra P.

System Specialist

> "sometimes form building and conditional logic settings can be tricky for complex forms."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7087526)

IB

Ibrahim B.

Business Applications Analyst

> "Additionally, centralized management of users, submissions, and revisions—combined with reliable offline functionality—gives admins..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7097456)

VR

Verified Reviewer

Senior Associate II

> "The workflow can feel convoluted at times, and some options aren’t always clearly visible or easy to access when I need them."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7095361)

DK

Dmitry K.

CEO

> "Our biggest feature with the mobile forms are that our Field Techs can now fill out Inspection Reports and Work Orders on Site and all the..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7110417)

AM

Aslam M.

Chief Technology Officer

> "This is frustrating, especially if you catch a spelling error or you discover that you made an error in the entry."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7084821)

BM

Bianca M.

Commissioning Documentation Engineer

> "It is a very useful tool for tracking issues with technician tasks on site. As they perform a task they complete the checklist and the..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7094360)

AR

Agnes R.

Chief Executive Officer

> "We used to have reams of paper all over the trucks on the inside and now it’s just our phones."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7073657)

AM

Aslam M.

Chief Technology Officer

> "The GPS tag is great as it will include the date and time you entered the information and the exact location (GPS coordinates) of where you..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7084821)

PP

Pablo P.

Programmer

> "On the other hand, what I have not liked concerning TrueContext is that occasionally, data synchronization can be a bit slow particularly..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6449942)

HG

Harika G.

IT ServiceMax and Truecontext developer

> "The solution reduced manual paperwork, improved data accuracy in field operations, and streamlined integration with backend systems."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7094330)

Jonas G.

Director of QA

> "There are various inconvenient limitations to the forms, both regarding customization and usage."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6869110)

VR

Verified Reviewer

Senior Associate II

> "The automated workflows and instant data uploads save us time and strengthen collaboration between field teams and the office."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7095361)

HG

Harika G.

IT ServiceMax and Truecontext developer

> "when workflows become very complex, maintaining can become challenging."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7094330)

CM

Candace M.

Owner

> "We started with a big learning curve as I had to help the tech team redesign a couple of forms. Once the technicians had their login..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6877245)

TF

Tomasz F.

Productivity and Development manager

> "When working with bigger forms it becomes slightly slower while editing/adding/removing questions (minor issue)."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6867249)

IB

Ibrahim B.

Business Applications Analyst

> "From an admin perspective, what stands out most about TrueContext forms is the level of control and standardization they provide across the..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7097456)

VR

Verified Reviewer

SWE

> "While TrueContext is easy to use overall, one limitation I noticed is the lack of strong multilingual support."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7098281)

CB

Clodine B.

Project manager

> "Capability to take many pictures within a form, traduction availability, Truecontext team is helpful"

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7097183)

RG

Rich G.

Service and Delivery Manager

> "At times, the syncing process could be a bit slow, especially in areas with poor connectivity."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6870602)

HR

Herrai R.

Project Manager

> "True Content is very simple to set up but the integration into Google and the data we get from it allows us to really provide key..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7094496)

WC

Wolfgang C.

CMD Admin

> "You can’t program very easily and it really seems like you have to study to program on TC."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7098958)

IS

Ivan S.

IT HELP DESK

> "TrueContext has been a key tool in our digital transformation journey, helping us eliminate paper-based workflows."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7096898)

DR

Diego R.

maintenance

> "This makes it less beginner-friendly than other tools I've used."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7096885)

VR

Verified Reviewer

Senior Associate II

> "TrueContext has helped us move away from paper-based workflows while reducing errors in data collection."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7095361)

TP

Travis P.

IT Manager

> "The program can be complicated to learn without taking significant time to create custom forms and fix mistakes."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6706504)

PC

Pedro C.

Operations Manager

> "All the forms look very neat, and it really makes a difference for our customers, because they can have a clear picture of what the project..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7095667)

Jack H.

Account Manager

> "It's hard to build forms for non technical users."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6868505)

BA

Bahdjat A.

Structural Inspector

> "TrueContext helps a lot with my daily structural inspections, just with one click i am able to submit a form with photos to the clients and..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6456403)

JH

Jimmy H.

Customer Liaison

> "Sometimes submitted forms don't always make it to the distribution email list but I believe this may be an internal/personal problem."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6718110)

WC

Wolfgang C.

CMD Admin

> "I have already worked with many products of this kind and I must say that TrueContext is the simplest and most effective way to create and..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7098958)

DR

Diego R.

maintenance

> "feel that the learning curve is a bit steep."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7096885)

IB

Ibrahim B.

Business Applications Analyst

> "Overall, the platform helps streamline operations while maintaining strong governance and data integrity."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7097456)

MB

Marcella B.

Quality and Safety Manager

> "The biggest hurdle we have had is setting up workflow for our quality audits."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6708783)

Aaron H.

Marketing Manager

> "TrueContext has been a huge asset in transforming our field data collection process."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7018468)

AR

Anee R.

Product Manager

> "The colour scheme used off putting and makes the experience bad overall"

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6868623)

IB

Ibrahim B.

Business Applications Analyst

> "From an admin perspective, the overall experience with TrueContext is very positive due to the strong control, automation, and visibility..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7097456)

MJ

Michael J.

Senior Data Analylst

> "Form builder can be somewhat clunky."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6710918)

HR

Herrai R.

Project Manager

> "Overall really enjoy using TrueContext, everything is clearly laid out and wit the additional features added has added to the setup ease."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7094496)

DV

Dustin V.

Service Coordinator

> "Reports get stuck in outbox sometimes"

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6449918)

DD

Diego D.

Digital Solutions

> "It has significantly improved the efficiency and accuracy of data collection in the field."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7097272)

TR

Tanya R.

Corporate Safety

> "Lack of data room for some forms - can't expand forms to include additional information."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4877497)

RH

Ronald H.

Senior System Architect

> "Easy to use, form creation is simple and flexible allowing for quick deployment and customization, the drag-and-drop builder and..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6872445)

CP

Christian P.

relations mgr

> "the filtering options arent the easiest to use"

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6456694)

VR

Verified Reviewer

SWE

> "The platform has a clean interface that makes navigation simple, even for someone new to it."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7098281)

CE

Chad E.

Service/Operations manager

> "Paperwork used to be a huge issue getting it to our shop weekly for billing and payroll. "

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4715468)

AS

Alex S.

Applications Specialist

> "The documentation is very solid, makes it very easy to work on creation of users and starting an SSO/connecting an API key."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7016035)

JB

Jared B.

Inventory Controller

> "I felt a bit blindsided by the latest upgrade because we had to change our billing and our rate. "

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4715765)

VR

Verified Reviewer

Senior Associate II

> "Overall, it makes our field processes faster, more reliable, and much easier to manage day to day."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7095361)

AS

Aseem S.

Design Engineer

> "A minor drawback we've noticed is the occasional freezing of the mobile app."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4733769)

PF

PAULO F.

Technical Writer

> "I really like how this software increases the effectiveness of writing checklists for our daily works."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6883164)

PK

Parth K.

Web Developer

> "Personally, I'd want to see some improvements in the usage of date and time fields, as well as the kind of computations that can be..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4563312)

CM

Candace M.

Owner

> "As a subcontractor, we only had access to certain features but it definitely improved our response time to customers."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6877245)

Joy M.

Virtual Assistant

> "ProntoForms pricing can be costly, particularly for larger businesses."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4855603)

GW

Glenn W.

Director of Marketing

> "With various form requirements, we've successfully created complex and customized forms for our teams."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6453243)

VR

Verified Reviewer

IT Manager

> "Trying to locate certain settings can be time consuming."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4716230)

UP

Uriel P.

Sr Tech Support Specialist

> "Since started using ProntoForms, I could start offering end users a great variety of new fields they need to document and report."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6449836)

SS

Sachin S.

Operations Associate IT and Content

> "ProntoForms can be expensive, especially for larger businesses."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4842386)

RG

Rich G.

Service and Delivery Manager

> "It significantly improved the way we collect and manage data in the field."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6870602)

ST

Sophia T.

Manager Software Engineering

> "My experience with ProntoForms has been less than satisfactory due to the limited capabilities of its standard reports, which necessitate..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4665574)

MG

Mikail G.

Digitalization Project Manager

> "Once fully implemented, TrueContext becomes a powerful and efficient operational tool."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___7095386)

Ankur V.

Credit Analyst

> "It is not very mature and often give stoppages to us while integration and linking of apps with other internal and external platforms."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___3825240)

PA

Patrick A.

Bench Technician

> "I like how easy it is to create and customize various forms, Adding and removing users."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6880629)

MA

Mayank A.

Technical recruiter

> "its expensive and initial onboarding was really difficult and one major problem is the report size cannot be bigger than 20 mb."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4274071)

IG

Isaac G.

Business Analyst

> "I like that it saves files offline and eventually sends the report."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6868885)

MO

Mohammad O.

Director

> "Additionally, some users have reported that the app's interface can be somewhat complex and difficult to navigate, especially for those who..."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4613791)

RG

Rich G.

Service and Delivery Manager

> "It saved us time, improved accuracy, and gave us better visibility into our operations.”"

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6870602)

CH

Chris H.

GM/VP

> "Customer support is lacking on many levels."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4716477)

RG

Rich G.

Service and Delivery Manager

> "It also integrates well with other platforms we use, which saves a lot of time.”"

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6870602)

VR

Verified Reviewer

Senior Developer

> "The company misrepresented the contract."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___5050019)

PA

Patrick A.

Bench Technician

> "any time I had difficulty their documentation has been helpful and if I couldn't find what I needed their team helped me promptly"

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6880629)

SJ

Shrinkhala J.

Project Consultant

> "Sometimes, the notifications just clutter the mobile interface and troubles a lot."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4266424)

KP

Krunal P.

Cybersecurity Analyst

> "TrueContext has a very user friendly interface that allows for forms to be designed quickly."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6488935)

AS

Aamina S.

Manager

> "Moreover, there are times when the mobile application encounters glitches on iOS."

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___4650972)

LH

Latonja H.

CEO

> "Truecontext is a great app that really allows me to see any issues on the job from my home office"

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___6469027)

KK

Keith K.

Managing Partner

> "Size limit on reports is a real problem 20 MB is too small"

[See full review](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#Capterra___3781371)

[View Reviews](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/reviews/)

Dionne Joy M.

Service Hub Representative

> "You can tailor almost every part of the system — workflows, dashboards, automations, and even entire apps, without needing deep..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7069702)

SK

Sagar K.

Sales Mangaer

> "Maybe it's just the provision for my firm, but I see too many frequent updates - and it sometimes messes with my work - wherein the..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7039628)

LB

Logan B.

Owner

> "Salesforce is an incredible tool for marketing managers who want to create and monitor campaigns to enable salespeople to work out..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7078533)

VR

Verified Reviewer

New Business Representative

> "A bit slow when loading reports as times and I also think it's a bit on the pricier side, but that is to be expected with a premium..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7056327)

JOIA W.

Owner - Licensed Advisor

> "The Salesforce Platform is highly valued for its user-friendly interface, extensive customization options, and integration..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7065480)

TE

Tina E.

Membership Manager

> "Instead, I had to rely on my team actively taking ownership of customer tickets, which doesn't usually happen."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7019602)

MO

Makenna O.

Branch Office Administrator

> "It has many features that help me in my workday and getting tasks done, and it has features that help me connect better with clients."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6780469)

Gabriel K.

Senior Marketing and Communications Specialist

> "The learning curve is steep, especially for users who are adjacent to admin work rather than full-time CRM specialists."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7086183)

CG

Chelsea G.

Engagement Officer

> "Salesforce has been a great platform for hosting our customer relationship data and running reports, we have found it tricky to..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6832340)

CG

Chelsea G.

Engagement Officer

> "It can be tricky as there is so much room for customisation, sometimes features get lost and can be tricky to learn without a good..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6832340)

YM

Yahya M.

Admin RD Consulting

> "This comes with a high-learning curve and investment into the platform over the ability and ease to transfer to other platforms"

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7046681)

Dionne Joy M.

Service Hub Representative

> "The interface can feel overwhelming at first, especially for new users."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7069702)

TE

Tina E.

Membership Manager

> "We were able to track customer activity without having to check back with the legacy system."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7019602)

AG

Alyson G.

Director of FPA

> "The only thing I do not like is the integration with Google where you can only pull data every 4 hours, not continuously"

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6724077)

VR

Verified Reviewer

Senior Manager, Information Technology

> "With Salesforce, we have a robust platform on which we can efficiently track the data and processes we need for any department."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6561229)

Gabriel K.

Senior Marketing and Communications Specialist

> "Salesforce is not intuitive, and it is not lightweight."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7086183)

CB

Cameron B.

Sales Manager

> "The analytics it gives me as a sales leader allows me to forecast accurately and monitor my team's pipeline."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6561102)

LR

Lily R.

Director

> "Right now we cannot locate discount t details that are embedded within a task."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6845013)

VR

Verified Reviewer

Admin Consultant

> "He taught me all I know and I’ve been able to apply what I learned while getting my Administrator certification in many ways."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7114902)

RT

Ruki T.

Sr. Sales Enablement Specialist

> "It's a bit clunky and reports can take a while to load, especially if it includes a great amount of data."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6754757)

Brandon C.

Copywriter

> "It significantly increased our organization and ultimately drove client retention, providing us the most value through retargeted..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6851385)

HR

Heather R.

Records Specialist

> "Salesforce can be challenging to navigate due to its layout and the lack of a visually appealing interface."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6647765)

Gabriel K.

Senior Marketing and Communications Specialist

> "I don’t always enjoy using it day to day, but I recognize that in the right hands and with the right resources, it’s one of the most..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7086183)

PL

Phillip L.

Demand Generation Manager

> "We have multiple products and use our salesforce in a complex way so the downside is there really isn't a great way to integrate..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4848486)

CC

Cody C.

CSR

> "I have been using salesforce since 2019 and I have to say that this program is universal meaning you can have the same experience..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6828534)

TH

Tyler H.

Sales Manager

> "I could only think of one major issue I had with the product."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7055407)

XL

Xiang L.

Director

> "We use Salesforce platform to realize the large data flow and communication across different departments."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6647898)

AS

Alex S.

Recruitment Sourcing Specialist

> "The cons about Salesforce was how difficult it was to navigate the UI."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6577972)

KU

KARINA U.

SDR

> "We can easily organize tasks, set deadlines, and prioritize activities with just a few taps."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6414034)

RN

Ryan N.

Sales Executive

> "The cost of getting things set up the way you want them is large from both a time and monetary perspective"

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6299518)

AM

Alan M.

Business Development Executive

> "Easy to monitor progress with prospects on salesforce and links well to other tools like Ringover."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6794069)

ET

Erin T.

Sales Enablement

> "The drag and drop feature is touchy when it comes to building reports and editing the field order in the filter section."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___5095454)

Keplet S.

Salesforce Consultant

> "Regular updates and new features demonstrate Salesforce's commitment to innovation, ensuring the platform evolves with changing..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6353034)

VR

Verified Reviewer

Technical Support Engineer

> "It can be costly if you don't have an admin in house, or if you have a very complex business process you want to model in Salesforce."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4954831)

Kenidra S.

Content Moderator

> "Using Salesforce to multitask while on a call was overall the best customer relations management app."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6874159)

HG

Henry G.

CFO

> "A lot of things are not intuitive and we always relied on third parties tech to fix issues, make adjustment and customizations."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6223506)

VR

Verified Reviewer

Account Executive

> "It's also great for development as it helps me learn."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7063371)

EE

Ethan E.

Business Operations

> "Backend set up an sometimes be somewhat clunky to use."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6440815)

Brandon C.

Copywriter

> "My favorite part about SalesForce was how detailed the tracking was."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6851385)

LF

Laura F.

Executive Director

> "Sometimes it is difficult to get good reporting and dashboards set up and we need the assistance of SF trained specialists to..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6161935)

RH

Richelle H.

Proposal Project Manager

> "Salesforce makes staying on track with client follow up extremely efficient and seamless!"

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6835407)

VR

Verified Reviewer

Business Consultant

> "I found merging contacts and tickets a bit tricky on salesforce"

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4983591)

SM

Sean M.

Marketing Manager

> "Salesforce App Cloud is a comprehensive platform that offers a suite of tools designed for building, managing, and deploying..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6113225)

CT

Chetan T.

Director, customer experience

> "There has been a good effort with the "Lightning" interface for Salesforce, however given the nature of the platform it becomes..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3734131)

OF

Osman F.

Marketing Support Manager

> "The flexibility, adaptability, scalability that Salesforce have, I have seen how different business uses it and this allows for any..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6178430)

PD

Pam D.

Associate Dean

> "As a user who is not in there every day, the new lightening platform is awkward and difficult to find anything. "

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6160878)

TE

Tina E.

Membership Manager

> "The integration was smooth and straightforward."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___7019602)

VR

Verified Reviewer

CEO

> "It was too expensive to make automation and further development of the platform."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6124582)

SM

Sean M.

Marketing Manager

> "Key strengths include its strong integration capabilities, allowing seamless connection with Salesforce's CRM and other third-party..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6113225)

LA

Lisa A.

Company Director

> "The price is the main aspect of Salesforce that I find objectionable. Because it is fairly expensive and every additional license..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3838171)

NB

Nathan B.

Systems Admin

> "Working with Salesforce was great, working within the complexities of the Salesforce framework require a ton of training. "

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6633549)

EC

Ethan C.

Senior Accountant

> "The learning curve is kind of big and it's a bit overwhelming at first."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6139320)

DW

Debra W.

Fraud Investigator

> "Very easy to find the data I need when looking up member information."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6789368)

GS

Grace S.

L&D Specialist

> "It can become a complicated admin mess."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___5047895)

Keplet S.

Salesforce Consultant

> "Performance is generally reliable, with minimal downtime, although peak times can sometimes cause slowdowns."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6353034)

CM

Christian M.

Agency Producer

> "More bugs then features."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6081449)

SM

Sean M.

Marketing Manager

> "Overall, Salesforce App Cloud is an effective solution for enterprises looking to streamline their application development process,..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6113225)

CM

Christian M.

Agency Producer

> "I feel really bad for the developers who had to put their name on this app."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6081449)

AT

Adrianna T.

Operations

> "The variety and customization available for a complete CRM experience."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6566115)

Megan B.

Client Experience Process Coordinator

> "The deployment process has been a bit difficult because of migrating files over from our previous application"

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3572892)

LR

Lily R.

Director

> "I’m looking forward to continuing to build out more for the purposes of serving additional stakeholders."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6845013)

VR

Verified Reviewer

Church Network Coordinator

> "There can sometimes be glitches especially with third party integration."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#GetApp___3745169)

EE

Ethan E.

Business Operations

> "How it has helped us with organising the delivery portion of the business."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6440815)

VR

Verified Reviewer

Technical Consultant

> "It also isn't an out-of-the-box solution and requires an investment of time and money to get built."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3762155)

LF

Laura F.

Executive Director

> "We are deeply thankful to Salesforce generosity in providing a free platform to nonprofits in shaping the organization of data..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6161935)

EU

Eduardo U.

Marketing Operations Manager

> "SalesForce interface can be rather obtuse, and UI is not that friendly."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3826801)

EB

Eric B.

Sr. Salesforce Administrator

> "It's easy to setup, easy to use, and highly customizable to suit any business need. "

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6777273)

TW

Troy W.

Software Engineer

> "The main issues are ones that you'll encounter on any Web Application, it's just the give and take of having it be a web application..."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___2856014)

PL

Phillip L.

Demand Generation Manager

> "It clearly services the needs of the sales team and I am able to adapt our marketing campaigns to fit into our complex system."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4848486)

Tiago O.

Field Engineer

> "Some users have found the platform to be somewhat expensive, particularly for smaller businesses or startups."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4675143)

MO

Makenna O.

Branch Office Administrator

> "It keeps the main description clean and easy to decipher."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6780469)

BP

Binu P.

Financial Accountant

> "Connectivity to ERP was limited, i lost this due to contract cancellation"

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3774080)

EB

Eric B.

Sr. Salesforce Administrator

> "It's a vast landscape of opportunities and continues to grow."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6777273)

JS

Jordan S.

Bdm

> "I don't like the set up"

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4848533)

MHS

Mohammed Hareez S.

Human Resource

> "And the most I like about Salesforce platformers is easy to track notes for the customers"

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6757644)

SG

Salvador G.

Proyect Manager Team Lead

> "Also having the classic / lightning both available is a bit annoying to troubleshoot."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3831493)

KR

Katie R.

Insurance rep

> "Overall The system is easy to navigate and provides a lot of information"

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6763527)

AW

Austin W.

Account Executive

> "The tasks can get lost in the busyness of the platform."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___3677458)

EE

Ethan E.

Business Operations

> "Salesforce is the best in class for the problems it solves for business."

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___6440815)

Ada B.

Cyber Anayst

> "You have to buy additional features and sometime the tool is slow"

[See full review](https://www.capterra.com/p/268338/App-Cloud/#Capterra___4151384)

[View Reviews](https://www.capterra.com/p/268338/App-Cloud/reviews/)

## User interface

4.61 (328)

[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

4.37 (392)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

TrueContext

Top features

29/36

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Business Process Automation
-   Calendar Management
-   Collaboration Tools
-   Commenting/Notes
-   Compliance Tracking
-   Customizable Dashboard
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Document Management
-   Drag & Drop
-   Email Management
-   Forms Management
-   Generative AI
-   Graphical Workflow Editor
-   Mobile Access
-   Monitoring
-   No-Code
-   Progress Tracking
-   Project Workflow
-   Real-Time Data
-   Reporting/Analytics
-   Role-Based Permissions
-   Rules-Based Workflow
-   Search/Filter
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Workflow Configuration

[See all features](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/#features)

Salesforce Platform

15/36

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Business Process Automation
-   Calendar Management
-   Collaboration Tools
-   Commenting/Notes
-   Compliance Tracking
-   Customizable Dashboard
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Document Management
-   Drag & Drop
-   Email Management
-   Forms Management
-   Generative AI
-   Graphical Workflow Editor
-   Mobile Access
-   Monitoring
-   No-Code
-   Progress Tracking
-   Project Workflow
-   Real-Time Data
-   Reporting/Analytics
-   Role-Based Permissions
-   Rules-Based Workflow
-   Search/Filter
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Workflow Configuration

[See all features](https://www.capterra.com/p/268338/App-Cloud/#features)

### Recognition

No recognitions have been awarded to TrueContext

No recognitions have been awarded to Salesforce Platform

### Deployment & support

TrueContext

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Salesforce Platform

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

TrueContext

-   By TrueContext
-   Located in Canada
-   Founded in 2001

Salesforce Platform

-   By Salesforce
-   Located in United States
-   Founded in 2003

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4.0

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4.6

[View full comparison](https://www.capterra.com/compare/131789-141080/ProntoForms-Mobile-Forms-vs-iAuditor)

[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[4.37 (392)](https://www.capterra.com/p/268338/App-Cloud/reviews/)

vs

[Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

$25/month

Price

$10.99/month

4.4

Features

4.4

4.0

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/184581-268338/Asana-PM-vs-App-Cloud)

[TrueContext](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/)[4.61 (328)](https://www.capterra.com/p/131789/ProntoForms-Mobile-Forms/reviews/)

vs

[Appenate](https://www.capterra.com/p/151223/Appenate/)[4.69 (167)](https://www.capterra.com/p/151223/Appenate/reviews/)

$4800/year

Price

$20/month

4.5

Features

4.6

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/131789-151223/ProntoForms-Mobile-Forms-vs-Appenate)

[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[4.37 (392)](https://www.capterra.com/p/268338/App-Cloud/reviews/)

vs

[TaxDome](https://www.capterra.com/p/186749/TaxDome/)[4.72 (3,578)](https://www.capterra.com/p/186749/TaxDome/reviews/)

$25/month

Price

$800/year

4.4

Features

4.6

4.0

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/186749-268338/TaxDome-vs-App-Cloud)