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Ortto is used by SaaS, ecommerce, not-for-profit, B2B or B2C, from startups to the Fortune 500.
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Great platform, easy to learn and use, engaging for the team, awesome customer support, truly helpful content.
The user thresholds are frustrating and they will move up in costs very quickly. The most frustrating is the lack of customer support.
I've been using Autopilot for years and was a big fan of the good old Journey. I was really excited about the new platform.
I had some problems understanding the conversion funnel in the dashboard and had some problems with sending autopilot_id information when we wanted to track the user after form submission.
I loved how easy it was to create a campaign and get a feel for what was going to happen and when. A fantastic tool for starting out.
Contact PipeDrive engineers every single time we delete a contact and have them “really delete” the contact. AutoPilot, if you are reading this, you’ve simply got to stop the freaking madness.
The visual journey builder is amazing. I tried all of the different marketing automation tools and AutoPilot was the clear winner.
It was not possible to comprehend all the features of this product in the trial period. Documentation was a bit weak.
DemandBase has been great across the board. Our support team is great and provided us with tips on how to best leverage the tool.
The reporting platform was awful. Any type of data manipulation that I wanted to perform had to be done outside of the platform with a csv export.
So far, my experience has been good. They have a really solid CSM team and have been very responsive.
Poor documentation, weak implementation consultants, shoddy integrations with Salesforce and Pardot, hardly any reporting functionality to make the information easy to access and understand.
As a Salesforce administrator, I especially love the SFDC integration of Demandbase for starters. But I love the UI of the tool itself, that you can add custom tags & fields & dashboard/report views.
That we can only operate it in incognito mode which is frustrating. Also it can sometimes be glitchy but not enough to be annoying.
Overall pretty happy with it as it does provide great insights.
It's a bit tedious to setup from the admin perspective if you don't have a very big ops team to do it together with. But aside from that, it's hard to find a complaint otherwise.
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