# Compare Gusto vs TriNet HR Plus 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Gusto and TriNet HR Plus based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/131882-133019/Gusto-vs-Zenefits --- # Gusto vs TriNet HR Plus Features and Cost Comparison Last updated April 23rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: GustoTriNet HR Plus2/4 selected [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.6 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/) [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.2 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/) [## Gusto](https://www.capterra.com/p/131882/Gusto/)[4.6 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/) Starting Price $49.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.4 Reviews Sentiment Based on [4,203 reviews](#user-reviews) Positive 3,927 Neutral 162 Negative 114 [## TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.2 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.2 Ease of Use 4.4 Customer Service 3.9 Reviews Sentiment Based on [823 reviews](#user-reviews) Positive 666 Neutral 84 Negative 73 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 28,378 reviews from payroll software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 84%Fit High performer Feature ratings Payroll Management 4.6 Direct Deposit 4.7 Tax Compliance 4.4 W-2 Preparation 4.7 Tax Calculation 4.4 71%Fit Not enough reviews Feature ratings Payroll Management 4.3 Direct Deposit 4.6 Tax Compliance 4.2 W-2 Preparation 4.9 Tax Calculation \-- User satisfaction User satisfaction 4.6 User reviews[4,203](https://www.capterra.com/p/131882/Gusto/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.5 Customer support 4.4 User satisfaction 4.2 User reviews[823](https://www.capterra.com/p/133019/Zenefits/reviews/) Ease of use 4.4 Functionality 4.2 Value for money 4.2 Customer support 3.9 Price starts from Price starts from $49Other, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Gusto is the all-in-one HR platform for growing businesses. No matter the size or stage of your company, Gusto puts the tools you need to hire, pay, and manage your team at your fingertips. Best for HR Plus is TriNet’s administrative services organization (ASO) solution, combining expert support and administration with an all-in-one technology platform for HR, payroll and benefits. ## User reviews Pros & cons Ryan P. Graphic Designer > "As an employee with the employer implementing Gusto as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full transparency as far as being..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7057520) Hallye N. Operation Management > "Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7119489) JT Jarvis T. Sales Rep > "The integration between the app and the desktop version makes the login and navigation process feel completely seamless, which significantly reduces the administrative burden of..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7136223) Sofia L. Head Administrative Assistant > "Gusto can get pricey depending upon the number of employees being serviced, and some employees have found it difficult to customize their withholdings." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7058600) RS Radha S. Legal Assistant > "The automated payroll runs, tax filings, and built‑in compliance support helped reduce errors and save time, while the clean interface made it easy to navigate without extensive..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7135559) Ferit T. Scientist > "Also they advertised they offered free tax prep with April, but after I prepared my tax return I saw that this only applied if you had taxes back, not taxes due, which wasn't..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7139725) RK Raechel K. Training Manager > "I appreciate that all of the information that I need is included in this application and provides a menu where I can access my personal information and easily transition to what..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7133061) Lenora H. Clinical Supervisor > "There has been times where it has been hours for you to be able to access your money and you cannot call to unlock your card with the customer service number." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7127736) YM Yasmin M. Operations Assistant > "I also appreciated how automated many processes are, like tax calculations and filings, which saves a lot of time and reduces the risk of errors." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7128692) YP Yolanda P. Founder > "The first time I applied for the Gusto card it took a while before my fun’s were on my card and my deposit was not sent to my card right away." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7075949) DH David H. Attorney > "It suits my personal needs as well, since the information I access is required for non-business needs, including loan and other financial matters." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7081595) GM Gustavo M. Manager > "What I don't like about Gusto is that it can get a bit pricey as your business grows or if you need additional features. While it's affordable for small businesses, the pricing..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6524324) VR Verified Reviewer server > "It excels at getting you paid reliably, often early, and without confusion. If that’s your main goal, it delivers. If you want robust banking tools or fast individual support,..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7072599) CJ Chris J. Director of Clinical Operations. > "Perhaps one of the bigger challenges with Gusto is its limited customization options. While it does cover the basics well, if your organization has unique payroll or benefit..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6559429) HS Hailey S. Server > "It is the perfect assistant to ensure that paystubs are done accurately, in a timely manner and allow for employees to have access to their tax documents." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6813926) VR Verified Reviewer HR Director > "There are limitations on reporting fuctions that needs some customization." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7054840) RS Radha S. Legal Assistant > "I found it to be a reliable and user‑friendly platform that simplified payroll and basic HR tasks, especially for small to mid‑sized organizations." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7135559) Ferit T. Scientist > "This makes it hard as I need to go to those accounts, transfer from them to another and that to Gusto etc." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7139725) SP Sara P. Director of Operations > "We have been using Gusto for years and it has truly changed how we operate. While we have a relatively small team, I can imagine this software would be equally beneficial for a..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7065761) Carlie R. Owner > "Sometimes the system ran a little bit slower than was supposed to and paychecks were going out late for several months" [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7105844) Ryan P. Graphic Designer > "Overall I found it easy to enter and keep track of my hours each day and week. If I ever add employees and grow the size of my business, I will use Gusto for all of my payroll..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7057520) CC Colton C. Operations Manager > "I am not a fan of the inability to submit time off requests if hours are not in the bank." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7133098) Dan J. COO > "For employee ease, clean interface, and simple to understand platform, Gusto proved a valuable investment. Once you grow beyond a certain size, it can be limiting as you scale..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7092250) SS Sara S. Client Relations Coordinator > "I also don't enjoy that each contractor has a limit on how many payments per month they can receive - we have had to combine several smaller payments into larger ones for some of..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6719423) NH Nicole H. Director of operations > "Being able to process payroll online and integrate with our scheduling tool is a time saver" [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7073152) HB Hayleigh B. Infant Teacher > "Gusto requires me to put a note every time I clock in and it doesn’t any of my coworkers." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7067109) SA Suman A. TAx preparer and Licensed Producer > "Time tracking and scheduling ensure accurate payroll and the mobile app enables management on the go." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7008018) Dovid D. Owner > "They lie about forms and tax filing so that they cause loss of money to the company." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7099297) YM Yasmin M. Operations Assistant > "Everything from running payroll to managing employee information is clearly organized, which makes it easy to navigate even without much prior experience." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7128692) TJ Tanya J. Founder > "Gusto like many software companies FAIL when it comes to providing adequate and thorough support. If you never run into issues, then the software works perfectly. If you have the..." [See full review](https://www.capterra.com/p/131882/Gusto/#SoftwareAdvice___6361416) Samantha L. Client Services > "It was easy to see my hours for the day and week when logging out for lunch and could accurately verify my hours each day" [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7143912) AD Angie D. Executive Director > "I'd like to do receipts on Gusto but I can't afford the additional cost, sometimes it feels like there are a lot of additional charges for basic features on an already high-cost..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6872741) PN Princess N. Legal Associate > "I like the part of accessing everything as everything is readily available from the drop down menu,our teams onboarding is simple and allows us to input our own information to..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6484529) Abbey W. owner, founder > "It's a bit difficult to link Gusto to benefits like workers comp and insurance." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7084565) SM Sanaa M. Middle School Staff > "As an employee, it is reassuring to be able to view upcoming paychecks, paystubs, tax documents, and account history in a highly convenient app on your smartphone." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6862833) JB John B. Treasurer > "It was tricky to get Gusto fully integrated with our preferred timekeeping system. " [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7073486) SP Sara P. Director of Operations > "Overall, Gusto is an excellent resource for payroll, managing salaries, and tracking time off." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7065761) TR Todd R. President > "The hiring module does not have a way of managing one applicant who has applied for multiple jobs. " [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6841973) James L. Consultant > "The price point is perfect for taking the responsibility of payroll reporting off the plate for business owners." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7066842) VR Verified Reviewer server > "Support favors employers. If you’re just an employee with a problem, response times can feel slower than they should." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7072599) RS Radha S. Legal Assistant > "The clean interface and helpful reminders made it easy to stay on top of deadlines, even without deep payroll expertise." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7135559) MB Matt B. CEO > "I wish that Gusto handled payroll outside the US, as the lack of that feature has forced us to look at other products." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6817891) JG Janna G. Executive Director > "Gusto allows for individual employee engagement which provides efficiency for the HR team while allowing an autonomous management of personal details such as PTO request, pay..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6542595) VR Verified Reviewer CEO and Founder > "It was such a mess that what was 100% automated by the doctor and pharmacy, the pharmacy couldn't undo the transaction and was going to send back the prescription." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6865118) DH David H. Attorney > "The login is reasonable easy, and it's easy to find the information I need - in particular the tax and paystub information described above, which is often needed for nonbusiness..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7081595) YB YURI B. HR > "the one con I can think of is that the site seems a little dated like it's not as easy to use as other systems." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7109453) Bryce S. Software Implementation > "It handles tax filings, benefits administration, and direct deposits seamlessly, which saves a lot of time." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6883167) GS Garrett S. Federal WildFire Contracts > "Gusto’s actions continuously creates unnecessary financial strain and wasted time." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7079651) Emily C. Business Manager > "It’s also very affordable compared to many other payroll services, especially for small to mid-sized businesses, and offers good value for what you get." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7080271) MK Matthew K. CEO > "Their support gaslights you and waste your time for at least an hour before reaching out for help, then they discuss ways to try and explain to you they aren't going to do..." [See full review](https://www.capterra.com/p/131882/Gusto/#SoftwareAdvice___6865516) MG Moran G. Mobile Marketing Lead > "I love the employee interface, it gives a detailed breakdown of actual hours worked and amounts due, with statistics that enhance transparency." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6641857) SM Sanaa M. Middle School Staff > "Gusto does not contain direct messaging options for employees to contact their company's HR services team." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6862833) Stenie O. People Care and Coordinator Director > "It provides great help to small business management that do not want to invest a lot of money to do their payroll." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7097567) JS Jessica S. Program Manager > "Lack of gps tracking function when clocking in and bread crumbs." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6870996) NH Neil H. Franchise Owner > "I especially like the straightforward pricing model. As you become busier, you pay more, but when things slow down, the pricing also decreases, based on the number of active..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6820410) KO Kearis O. Director > "For instance, the card we had on file to pay our subscription expired, so the whole system went down." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6857654) VR Verified Reviewer Administrative Director > "I love using Gusto it is a great tool for small businesses who what to keep good records and grow professionally" [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7081478) VR Verified Reviewer CEO and Founder > "The family had to go in person to the pharmacy, use a different credit card and not be able to use their own FSA money." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6865118) AM Anukriti M. Architectural Designer > "Employees can access their pay stubs, tax forms, and benefits details, which reduces administrative burden and enhances transparency." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6620227) VR Verified Reviewer CEO and Founder > "A receipt for a denied transaction. Before I would ever recommend that great payroll that Gusto has been, they need to either stop doing FSA all together or find a partner that..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6865118) BK Brianna K. Social Media Manager > "Even after I left a company who used Gusto, the team at Gusto were able to help me track down my W2s or other resources I might need." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7029219) VM Vincent M. Operations Manager > "weeks of behind 401k contributions, and it's not 100% Gusto's fault but my experience is that it's been very hard to get answers from their team that works in this department." [See full review](https://www.capterra.com/p/131882/Gusto/#SoftwareAdvice___6884455) James L. Consultant > "Gusto has always been a great platform for managing payroll for small and mid-sized businesses." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7066842) VR Verified Reviewer Office Manager > "The customer service can be a little frustrating at times." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7075036) GM Gustavo M. Manager > "After more than two years of using Gusto as my primary payroll tool, my experience has been quite smooth and efficient, especially when managing my store's employee finances and..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6524324) MS Morgan S. Customer Success Manager > "For example, I got married one year, and now have a different email than the one that Gusto uses for login, and I cannot figure out how to change the actual login email which is..." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6523679) CB Cecelia B. Operations Specialist > "I only had one bad experience with Gusto, but they fixed the bugs and issues really quick, and their customer support helped out as well." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7107707) ZB Zakaria B. sales rep > "The limited customization options for reports can be a drawback for businesses with specific needs." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6608809) LP Lynne P. Office Manager > "What I like most about Gusto is how it simplifies payroll and HR tasks." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7107684) MH Melanie H. HR Specialist > "The reporting is not as robust or user friendly as our accounting software reporting." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6807540) AK Amanda K. Assistant Director > "I can pay my team members within a minutes with some clicks and it also takes care of taxes automatically which saves me a lot of time." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6492973) Lenora H. Clinical Supervisor > "With customer support experience, customer service could use some improvement." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7127736) Abbey W. owner, founder > "I love how simple it is to use as Gusto guides you through all the requirements, from taxes to reports and files them all automatically." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7084565) VR Verified Reviewer server > "Not ideal if you still live in the physical-currency world." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7072599) VR Verified Reviewer Operations Manager > "I have enjoyed my time using Gusto; it alerts me around payday and helps me look through my paystubs and PTO management." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6445284) RK Raechel K. Training Manager > "I cannot always access my personal email while working." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7133061) AG Adina G. Home Healthcare > "Gusto automate tasks like on boarding new clients and running payroll, freeing up time for more strategic work and business." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6529045) VR Verified Reviewer administrative > "The only drawback I would point out is that it sometimes takes a while to respond, and some advanced features are only available on higher plans." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6802184) MS Morgan S. Customer Success Manager > "As a place to track my pay, I appreciate the user-friendly interface making it simple to explore tools within the platform, and find all information that I need at any point." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6523679) AG Allison G. Owner > "We want people to be able to clock in/out for a paid lunch break just to track time, but this isn't possible." [See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6547872) [View Reviews](https://www.capterra.com/p/131882/Gusto/reviews/) AG Annie G. Manager > "It is so helpful to have one platform that centralizes HR, payroll and benefit under one system." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7049442) DP David P. HR Manager > "Too many to list, but let's try: super slow for both processing payroll and just retrieving / entering employee data; insane wait times for customer..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6152633) EW Elizabeth W. Director > "Great customer service that can answer very complex questions but you pay for it in the price." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7045523) VR Verified Reviewer Web Developer > "Sometimes the performance of the app is not very fast, the system glitches and loads slower." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6041594) RM Rupesh M. Controller > "They provide full end to end is great with filing of form 941, providing timely W2 and customer service" [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6663140) Amanda G. Human Resources Generalist > "The current state of available learning management technologies and straightforward guidelines leaves much to be desired." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___5009899) AG Annie G. Manager > "The UI is also very easy to navigate with a low learning curve if you've never used them before." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7049442) JW Joy W. HR Manager > "Little to no phone support available for user issues." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021) JW Joy W. HR Manager > "My favorite feature is the hiring process - it allows the employee to handle the data entry to start their employee folder and upload their I-9..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021) SS Saqlain S. employer > "One potential drawback is the cost. While personalized coaching and access to a community can be beneficial, these services can also come with a..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4665778) Amanda G. Human Resources Generalist > "If your clients are willing to utilize Zenefits for everything from onboarding to benefit administration to payroll, you've found a superb all-in-one..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___5009899) KJ Kishma J. CEO > "They charged me $131 more than what we agreed upon and we tried to cancel their absurd contract, which we are unaware of having to stick with this..." [See full review](https://www.capterra.com/p/133019/Zenefits/#SoftwareAdvice___3727061) AD Aaron D. Tech Specialist > "I really liked the automated candidate process and hiring process." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7027461) Archit N. Machine Learning Scientist > "The attendance is mostly not updated on time, thus causing confusion while checking payroll details" [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3608833) JW Joy W. HR Manager > "As the only HR person, Zenefits allows me to support all of our employees as if they had an entire HR department at their disposal." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021) JR John R. Energy Consultant > "I log in even though I've asked my computer and Zenefits to remember this device and it never does. " [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4696107) JW Joy W. HR Manager > "The streamlined all-in-one features of Zenefits allowed us to drop outside consultants and service providers." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021) MM Megan M. IT Exec > "Doesn't have as many features as would have liked in lowest tier." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4504080) AM Alex M. Operations Director > "It was easy to set up, and at the time we were a very small team with just one Operations person so the onboarding was convenient." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6667558) JR John R. Energy Consultant > "One slight annoyance is having to provide a code every time" [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4696107) JN James N. Company Director > "The ability to automate certain tasks has helped me stay organized and efficient, and the platform's integrations with other software have further..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4590908) JE Jasmine E. payroll > "turn around on customer service takes longer than expected" [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4521892) JW Joy W. HR Manager > "It also significantly reduced internal hours spent on HR data entry and overall employee HR management." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021) JB Jenn B. Director of Operations, Admin, & Finance > "Customer service can be a little slow to respond, and setting up PTO for part-time employees was a little trickier and more time-consuming than I..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3155720) Tess M. Matchmaker > "It seems easy to use at first glance." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6818797) SG Sandra G. Manager > "After calling tech support multiple times we were told that this happens when there are credits but no report exists that lists or explains the..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3148922) SK Stephanie K. People Ops Partner > "We used to have spreadsheets on spreadsheets - but thanks to Zenefits, it's easier and more compliant." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6207108) SC Sirena C. Managing Director > "We are a small business of under 10 employees and we just did not want to pay the fees as some of the larger payroll companies. " [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3137116) JN James N. Company Director > "The platform offers a range of features for managing employee benefits, payroll, time off, and compliance." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4590908) NA NADIA A. Recruiter > "Customer service is slow in terms of issue resolution, sometimes it can be glitchy." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2886669) JW Joy W. HR Manager > "Zenefits provides EVERYTHING we need in one intuitive online portal..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021) LG Liz G. Digital Marketing Manager > "The only con for using this program is that you have to take time and re-input all of your information to begin use, so it is a process to get all..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2421840) SS Saqlain S. employer > "By working with a coach to develop a customized plan, users are able to receive guidance that is tailored to their specific needs and goals." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4665778) KT Kathleen T. Director of Finance > "They close the case when it's even resolved. After sales support is really very bad and that's where it's most needed." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2892701) DP David P. HR Manager > "The only nice think I can think of is that Kayla (who was the only person who ever staffed their Customer Support - or maybe that was just the name..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6152633) LB LAURA B. Owner > "Onboarding is clunky too if you want to send an offer letter that is not part of a template and still have the new hire, say a manager with a..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2687250) SG Suresh G. HR Manager > "It works well as a performance management system" [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6142305) KT Kathleen T. Director of Finance > "Account rep is very nice but there's nothing he can do. If I talk to a live technical rep, they often give varying opinions, so it's confusing. " [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2892701) SG Suresh G. HR Manager > "First, I like the many HR and on boarding features" [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6142305) Shawn B. IT Architect > "Phone Call response time has been a little less than exciting, but they do get back to you." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3504025) RD Robert D. HR Manager > "Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3122865) PK Paul K. Partner > "Virtually no Customer support, lack of critical features." [See full review](https://www.capterra.com/p/133019/Zenefits/#SoftwareAdvice___2963928) AT Anne T. VP of Finance and Sales > "It's user-friendly and we receive the live support that we need." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6021906) BP BOB P. Manager > "They have no customer service phone number and you will get no support." [See full review](https://www.capterra.com/p/133019/Zenefits/#SoftwareAdvice___2931990) JL Jacqueline L. Reception > "This software is truly an all in 1, you can see your benefits, paystubs, tax information, time clock and really everything you need as an employee on..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3405918) KR Kristi R. Purchasing Coordinator > "Even someone who is not great with technology would easily be able to navigate this app with little to no training." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3162308) RD Robert D. HR Manager > "It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3122865) MW Maclain W. Account Manager > "Very hard to get a hold of specific contacts in your company." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3184500) JB Jai B. COO > "I am an entrepreneur and Zenefits has allowed me to manage payroll, benefits, 401k, and HR from one user friendly platform." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3118609) BK Bryan K. Business Owner > "There's a lack of detail on payroll statement" [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3151359) CC Calista C. People Operations Manager > "We were able to onboard new hires very quickly using their new-hire set up/checklist and had no issues onboarding full-time, part-time, or company..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3119149) NA NADIA A. Recruiter > "The layout is not impressive and a bit underwhelming." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2886669) JB Jenn B. Director of Operations, Admin, & Finance > "I save so much time on payroll and have fewer errors compared to when we manually calculated it and used a 3rd party accounting firm to handle our..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3155720) VR Verified Reviewer Co Founder/Administrator > "Sometimes I have a hard time figuring out how to do a new task" [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3116463) LB Lorraine B. Purchasing > "It is great for managing enrollment and making it clear to employees." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4052620) VR Verified Reviewer Consultant > "Other than that one small aspect, there is not much else that is negative to report." [See full review](https://www.capterra.com/p/133019/Zenefits/#GetApp___2999580) SO Stephanie O. Principal > "I like that I have everything in one place...payroll, onboarding, employee information, important documents, 401k, health benefits, etc" [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3120383) LB LAURA B. Owner > "Customer Service has sent two form emails but zero information on what needs to be done and the timeline. " [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2687250) RD Robert D. HR Manager > "Zenefits is a great tool for businesses not having a full HR but needing HR support when dealing with Benefits, Employment Paperwork, and Compliance." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3122865) DF Daniel F. CEO > "No development and no customer service ever" [See full review](https://www.capterra.com/p/133019/Zenefits/#SoftwareAdvice___2871803) HB Hannah B. Operations Assistant > "Also, having the "full service" option for them to take care of our unemployment insurance - including those out of state is wonderful." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3206782) Katie W. HR Manager > "The most obvious of Zenefits issues is their inability to manage payroll taxes. " [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2709135) JB Jenn B. Director of Operations, Admin, & Finance > "Great -- on the whole it has created so many efficiencies for me in payroll and HR management and we have easily saved money when I think of all the..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3155720) KR Klayton R. Sales Manager > "It was confusing at first for the on-boarding and the company keeps changing what they are doing and what they are charging. " [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2416960) KD Kiersten D. Baker > "I like the picture feature too" [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4473891) DA Dallen A. CEO > "Constant errors in our payroll, taxes, and withholding amounts." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2263604) EC Erica C. HR & Talent Specialist > "Companies that want to move away from using spreadsheets and/or organize their HR data, Zenefits is a great HRIS platform!" [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3193949) SN Stanley N. CEO/President > "I signed up with Zenefits to help us streamline some of our HR/OnBoarding processes, but it ended up being a mistake." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2735140) RD Robert D. HR Manager > "When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our company..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3122865) KJ Keta J. Pharmacist > "It is sometimes hard to reach customer service if you have issues with finding something on the software." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2191735) BM Barbara M. HR Director > "Our company chose Zenefits to be the HR/Payroll/Benefits management system for our fast growing company because we needed to automate and help..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2515227) OB Otto B. Executive > "So far we are 21 days into our support request and have not received any response other than the initial confirmation of receipt." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2556776) BS Billy S. Controller > "Zenefits offers multiple HR processes in one system in a very user-friendly format. When we consolidated payroll, on-boarding, time tracking, FSA,..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2192818) SC Sirena C. Managing Director > "I can't expect to get more without paying more." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3137116) JB Jai B. COO > "Their customer service is amazing, and I love the peace of mind of having there HR experts in my corner for any employee related issues." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3118609) SP Satish P. CEO > "I wanted to download all of my data.... and the rep kept telling me I'd have to pay to download data." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2405801) KT Kathleen T. Director of Finance > "Saves HR time in updating information because employees can do it themselves from their phone app." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2892701) Katie W. HR Manager > "It would sometimes take multiple weeks to get to a team that could actually answer and resolve my concerns." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2709135) ND Nina D. Project Manager > "Your benefits information, employee information, and any tax information is available right on the homepage if you need anything, which makes it a..." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2431625) ES Erica S. Digital Strategist > "Integration into my firm wasn't the smoothest because it was very different from our last HR portal." [See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2214293) [View Reviews](https://www.capterra.com/p/133019/Zenefits/reviews/) ## User interface 4.62 (4,203) [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/) 4.21 (823) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit 1099 Preparation 207 Important 401(k) Tracking 150 Important Access Controls/Permissions 120 Important Gusto Top features 35/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/131882/Gusto/#features) TriNet HR Plus 33/44 - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Activity Dashboard - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Approval Process Control - Audit Management - Auto Update - Benefits Management - Calendar Management - Chatbot - Check Printing - Compensation Management - Compliance Management - Customizable Reports - Data Import/Export - Direct Deposit - Document Management - Employee Database - Employee Onboarding - Employee Profiles - Generative AI - Mobile Access - Multi-Country - Multi-State - Payroll Management - Payroll Outsourcing - Payroll Reporting - Process/Workflow Automation - Reimbursement Management - Reminders - Reporting & Statistics - Self Service Portal - Tax Calculation - Tax Compliance - Third-Party Integrations - Time & Attendance - Vacation/Leave Tracking - W-2 Preparation - Wage Garnishment [See all features](https://www.capterra.com/p/133019/Zenefits/#features) ### Recognition Gusto is recognized as a top-rated tool in 5 Capterra Shortlist reports TriNet HR Plus is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Gusto Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos TriNet HR Plus Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Gusto - By Gusto - Located in United States - Founded in 2011 TriNet HR Plus - By TriNet Group - Located in United States - Founded in 1988 ## Popular Comparisons [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,274)](https://www.capterra.com/p/205015/Deel/reviews/) $49/month Price $5/month 4.5 Features 4.8 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/131882-205015/Gusto-vs-Deel) [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.21 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/) vs [Deel](https://www.capterra.com/p/205015/Deel/)[4.85 (4,274)](https://www.capterra.com/p/205015/Deel/reviews/) Contact vendor for pricing Price $5/month 4.2 Features 4.8 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/133019-205015/Zenefits-vs-Deel) [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,768)](https://www.capterra.com/p/172127/Rippling/reviews/) $49/month Price $8/month 4.5 Features 4.8 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/131882-172127/Gusto-vs-Rippling) [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.21 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/) vs [Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,768)](https://www.capterra.com/p/172127/Rippling/reviews/) Contact vendor for pricing Price $8/month 4.2 Features 4.8 4.4 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/133019-172127/Zenefits-vs-Rippling) [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,406)](https://www.capterra.com/p/185859/RUN/reviews/) $49/month Price Contact vendor for pricing 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/131882-185859/Gusto-vs-RUN) [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.21 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/) vs [RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.57 (1,406)](https://www.capterra.com/p/185859/RUN/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/133019-185859/Zenefits-vs-RUN) [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/) $49/month Price Contact vendor for pricing 4.5 Features 4.3 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-131882/WebPay-vs-Gusto) [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.21 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,198)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.3 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/133019-155895/Zenefits-vs-WorkforceNow) [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/) vs [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[4.42 (7,198)](https://www.capterra.com/p/155895/WorkforceNow/reviews/) $49/month Price Contact vendor for pricing 4.5 Features 4.3 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/131882-155895/Gusto-vs-WorkforceNow) [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.21 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/) vs [Paylocity](https://www.capterra.com/p/86714/WebPay/)[4.34 (1,837)](https://www.capterra.com/p/86714/WebPay/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.3 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/86714-133019/WebPay-vs-Zenefits) [Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/) vs [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,935)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) $49/month Price $17/month 4.5 Features 4.7 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/116050-131882/Patriot-Software-vs-Gusto) [TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.21 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/) vs [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/)[4.80 (3,935)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Contact vendor for pricing Price $17/month 4.2 Features 4.7 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/116050-133019/Patriot-Software-vs-Zenefits)