# Compare Gusto vs BrightHR 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Gusto and BrightHR based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/131882-151525/Gusto-vs-BrightHR

---

# Gusto vs BrightHR Features and Cost Comparison

Last updated May 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

GustoBrightHR2/4 selected

[Gusto](https://www.capterra.com/p/131882/Gusto/)[4.6 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/)

[BrightHR](https://www.capterra.com/p/151525/BrightHR/)[4.6 (178)](https://www.capterra.com/p/151525/BrightHR/reviews/)

[## Gusto](https://www.capterra.com/p/131882/Gusto/)[4.6 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/)

Starting Price

$49.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [4,203 reviews](#user-reviews)

Positive

3,927

Neutral

162

Negative

114

[## BrightHR](https://www.capterra.com/p/151525/BrightHR/)[4.6 (178)](https://www.capterra.com/p/151525/BrightHR/reviews/)

Starting Price

£4.50/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

Based on [178 reviews](#user-reviews)

Positive

163

Neutral

7

Negative

8

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## Summary

* * *

Key features rated by users

Features selected based on 18,874 reviews from human resources software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Payroll Management

4.6

Employee Database

4.6

HR Management

4.5

Time & Attendance

4.5

Employee Management

4.5

79%Fit

High performer

Feature ratings

Payroll Management

4.2

Employee Database

4.4

HR Management

4.3

Time & Attendance

4.6

Employee Management

4.5

User satisfaction

User satisfaction

4.6

User reviews[4,203](https://www.capterra.com/p/131882/Gusto/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.4

User satisfaction

4.6

User reviews[178](https://www.capterra.com/p/151525/BrightHR/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.4

Customer support

4.7

Price starts from

Price starts from

$49Other, Per Month

-   Free version
-   Free trial

Price starts from

£4.50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Gusto is the all-in-one HR platform for growing businesses. No matter the size or stage of your company, Gusto puts the tools you need to hire, pay, and manage your team at your fingertips.

Best for

Small to medium-sized businesses (SMEs), as well as large corporations.

## User reviews

Pros & cons

Ryan P.

Graphic Designer

> "As an employee with the employer implementing Gusto as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full transparency as far as being..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7057520)

Hallye N.

Operation Management

> "Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7119489)

JT

Jarvis T.

Sales Rep

> "The integration between the app and the desktop version makes the login and navigation process feel completely seamless, which significantly reduces the administrative burden of..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7136223)

Sofia L.

Head Administrative Assistant

> "Gusto can get pricey depending upon the number of employees being serviced, and some employees have found it difficult to customize their withholdings."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7058600)

RS

Radha S.

Legal Assistant

> "The automated payroll runs, tax filings, and built‑in compliance support helped reduce errors and save time, while the clean interface made it easy to navigate without extensive..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7135559)

Ferit T.

Scientist

> "Also they advertised they offered free tax prep with April, but after I prepared my tax return I saw that this only applied if you had taxes back, not taxes due, which wasn't..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7139725)

RK

Raechel K.

Training Manager

> "I appreciate that all of the information that I need is included in this application and provides a menu where I can access my personal information and easily transition to what..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7133061)

Lenora H.

Clinical Supervisor

> "There has been times where it has been hours for you to be able to access your money and you cannot call to unlock your card with the customer service number."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7127736)

YM

Yasmin M.

Operations Assistant

> "I also appreciated how automated many processes are, like tax calculations and filings, which saves a lot of time and reduces the risk of errors."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7128692)

YP

Yolanda P.

Founder

> "The first time I applied for the Gusto card it took a while before my fun’s were on my card and my deposit was not sent to my card right away."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7075949)

DH

David H.

Attorney

> "It suits my personal needs as well, since the information I access is required for non-business needs, including loan and other financial matters."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7081595)

GM

Gustavo M.

Manager

> "What I don't like about Gusto is that it can get a bit pricey as your business grows or if you need additional features. While it's affordable for small businesses, the pricing..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6524324)

VR

Verified Reviewer

server

> "It excels at getting you paid reliably, often early, and without confusion. If that’s your main goal, it delivers. If you want robust banking tools or fast individual support,..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7072599)

CJ

Chris J.

Director of Clinical Operations.

> "Perhaps one of the bigger challenges with Gusto is its limited customization options. While it does cover the basics well, if your organization has unique payroll or benefit..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6559429)

HS

Hailey S.

Server

> "It is the perfect assistant to ensure that paystubs are done accurately, in a timely manner and allow for employees to have access to their tax documents."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6813926)

VR

Verified Reviewer

HR Director

> "There are limitations on reporting fuctions that needs some customization."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7054840)

RS

Radha S.

Legal Assistant

> "I found it to be a reliable and user‑friendly platform that simplified payroll and basic HR tasks, especially for small to mid‑sized organizations."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7135559)

Ferit T.

Scientist

> "This makes it hard as I need to go to those accounts, transfer from them to another and that to Gusto etc."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7139725)

SP

Sara P.

Director of Operations

> "We have been using Gusto for years and it has truly changed how we operate. While we have a relatively small team, I can imagine this software would be equally beneficial for a..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7065761)

Carlie R.

Owner

> "Sometimes the system ran a little bit slower than was supposed to and paychecks were going out late for several months"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7105844)

Ryan P.

Graphic Designer

> "Overall I found it easy to enter and keep track of my hours each day and week. If I ever add employees and grow the size of my business, I will use Gusto for all of my payroll..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7057520)

CC

Colton C.

Operations Manager

> "I am not a fan of the inability to submit time off requests if hours are not in the bank."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7133098)

Dan J.

COO

> "For employee ease, clean interface, and simple to understand platform, Gusto proved a valuable investment. Once you grow beyond a certain size, it can be limiting as you scale..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7092250)

SS

Sara S.

Client Relations Coordinator

> "I also don't enjoy that each contractor has a limit on how many payments per month they can receive - we have had to combine several smaller payments into larger ones for some of..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6719423)

NH

Nicole H.

Director of operations

> "Being able to process payroll online and integrate with our scheduling tool is a time saver"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7073152)

HB

Hayleigh B.

Infant Teacher

> "Gusto requires me to put a note every time I clock in and it doesn’t any of my coworkers."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7067109)

SA

Suman A.

TAx preparer and Licensed Producer

> "Time tracking and scheduling ensure accurate payroll and the mobile app enables management on the go."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7008018)

Dovid D.

Owner

> "They lie about forms and tax filing so that they cause loss of money to the company."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7099297)

YM

Yasmin M.

Operations Assistant

> "Everything from running payroll to managing employee information is clearly organized, which makes it easy to navigate even without much prior experience."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7128692)

TJ

Tanya J.

Founder

> "Gusto like many software companies FAIL when it comes to providing adequate and thorough support. If you never run into issues, then the software works perfectly. If you have the..."

[See full review](https://www.capterra.com/p/131882/Gusto/#SoftwareAdvice___6361416)

Samantha L.

Client Services

> "It was easy to see my hours for the day and week when logging out for lunch and could accurately verify my hours each day"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7143912)

AD

Angie D.

Executive Director

> "I'd like to do receipts on Gusto but I can't afford the additional cost, sometimes it feels like there are a lot of additional charges for basic features on an already high-cost..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6872741)

PN

Princess N.

Legal Associate

> "I like the part of accessing everything as everything is readily available from the drop down menu,our teams onboarding is simple and allows us to input our own information to..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6484529)

Abbey W.

owner, founder

> "It's a bit difficult to link Gusto to benefits like workers comp and insurance."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7084565)

SM

Sanaa M.

Middle School Staff

> "As an employee, it is reassuring to be able to view upcoming paychecks, paystubs, tax documents, and account history in a highly convenient app on your smartphone."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6862833)

JB

John B.

Treasurer

> "It was tricky to get Gusto fully integrated with our preferred timekeeping system. "

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7073486)

SP

Sara P.

Director of Operations

> "Overall, Gusto is an excellent resource for payroll, managing salaries, and tracking time off."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7065761)

TR

Todd R.

President

> "The hiring module does not have a way of managing one applicant who has applied for multiple jobs. "

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6841973)

James L.

Consultant

> "The price point is perfect for taking the responsibility of payroll reporting off the plate for business owners."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7066842)

VR

Verified Reviewer

server

> "Support favors employers. If you’re just an employee with a problem, response times can feel slower than they should."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7072599)

RS

Radha S.

Legal Assistant

> "The clean interface and helpful reminders made it easy to stay on top of deadlines, even without deep payroll expertise."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7135559)

MB

Matt B.

CEO

> "I wish that Gusto handled payroll outside the US, as the lack of that feature has forced us to look at other products."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6817891)

JG

Janna G.

Executive Director

> "Gusto allows for individual employee engagement which provides efficiency for the HR team while allowing an autonomous management of personal details such as PTO request, pay..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6542595)

VR

Verified Reviewer

CEO and Founder

> "It was such a mess that what was 100% automated by the doctor and pharmacy, the pharmacy couldn't undo the transaction and was going to send back the prescription."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6865118)

DH

David H.

Attorney

> "The login is reasonable easy, and it's easy to find the information I need - in particular the tax and paystub information described above, which is often needed for nonbusiness..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7081595)

YB

YURI B.

HR

> "the one con I can think of is that the site seems a little dated like it's not as easy to use as other systems."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7109453)

Bryce S.

Software Implementation

> "It handles tax filings, benefits administration, and direct deposits seamlessly, which saves a lot of time."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6883167)

GS

Garrett S.

Federal WildFire Contracts

> "Gusto’s actions continuously creates unnecessary financial strain and wasted time."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7079651)

Emily C.

Business Manager

> "It’s also very affordable compared to many other payroll services, especially for small to mid-sized businesses, and offers good value for what you get."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7080271)

MK

Matthew K.

CEO

> "Their support gaslights you and waste your time for at least an hour before reaching out for help, then they discuss ways to try and explain to you they aren't going to do..."

[See full review](https://www.capterra.com/p/131882/Gusto/#SoftwareAdvice___6865516)

MG

Moran G.

Mobile Marketing Lead

> "I love the employee interface, it gives a detailed breakdown of actual hours worked and amounts due, with statistics that enhance transparency."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6641857)

SM

Sanaa M.

Middle School Staff

> "Gusto does not contain direct messaging options for employees to contact their company's HR services team."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6862833)

Stenie O.

People Care and Coordinator Director

> "It provides great help to small business management that do not want to invest a lot of money to do their payroll."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7097567)

JS

Jessica S.

Program Manager

> "Lack of gps tracking function when clocking in and bread crumbs."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6870996)

NH

Neil H.

Franchise Owner

> "I especially like the straightforward pricing model. As you become busier, you pay more, but when things slow down, the pricing also decreases, based on the number of active..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6820410)

KO

Kearis O.

Director

> "For instance, the card we had on file to pay our subscription expired, so the whole system went down."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6857654)

VR

Verified Reviewer

Administrative Director

> "I love using Gusto it is a great tool for small businesses who what to keep good records and grow professionally"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7081478)

VR

Verified Reviewer

CEO and Founder

> "The family had to go in person to the pharmacy, use a different credit card and not be able to use their own FSA money."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6865118)

AM

Anukriti M.

Architectural Designer

> "Employees can access their pay stubs, tax forms, and benefits details, which reduces administrative burden and enhances transparency."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6620227)

VR

Verified Reviewer

CEO and Founder

> "A receipt for a denied transaction. Before I would ever recommend that great payroll that Gusto has been, they need to either stop doing FSA all together or find a partner that..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6865118)

BK

Brianna K.

Social Media Manager

> "Even after I left a company who used Gusto, the team at Gusto were able to help me track down my W2s or other resources I might need."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7029219)

VM

Vincent M.

Operations Manager

> "weeks of behind 401k contributions, and it's not 100% Gusto's fault but my experience is that it's been very hard to get answers from their team that works in this department."

[See full review](https://www.capterra.com/p/131882/Gusto/#SoftwareAdvice___6884455)

James L.

Consultant

> "Gusto has always been a great platform for managing payroll for small and mid-sized businesses."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7066842)

VR

Verified Reviewer

Office Manager

> "The customer service can be a little frustrating at times."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7075036)

GM

Gustavo M.

Manager

> "After more than two years of using Gusto as my primary payroll tool, my experience has been quite smooth and efficient, especially when managing my store's employee finances and..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6524324)

MS

Morgan S.

Customer Success Manager

> "For example, I got married one year, and now have a different email than the one that Gusto uses for login, and I cannot figure out how to change the actual login email which is..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6523679)

CB

Cecelia B.

Operations Specialist

> "I only had one bad experience with Gusto, but they fixed the bugs and issues really quick, and their customer support helped out as well."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7107707)

ZB

Zakaria B.

sales rep

> "The limited customization options for reports can be a drawback for businesses with specific needs."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6608809)

LP

Lynne P.

Office Manager

> "What I like most about Gusto is how it simplifies payroll and HR tasks."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7107684)

MH

Melanie H.

HR Specialist

> "The reporting is not as robust or user friendly as our accounting software reporting."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6807540)

AK

Amanda K.

Assistant Director

> "I can pay my team members within a minutes with some clicks and it also takes care of taxes automatically which saves me a lot of time."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6492973)

Lenora H.

Clinical Supervisor

> "With customer support experience, customer service could use some improvement."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7127736)

Abbey W.

owner, founder

> "I love how simple it is to use as Gusto guides you through all the requirements, from taxes to reports and files them all automatically."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7084565)

VR

Verified Reviewer

server

> "Not ideal if you still live in the physical-currency world."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7072599)

VR

Verified Reviewer

Operations Manager

> "I have enjoyed my time using Gusto; it alerts me around payday and helps me look through my paystubs and PTO management."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6445284)

RK

Raechel K.

Training Manager

> "I cannot always access my personal email while working."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7133061)

AG

Adina G.

Home Healthcare

> "Gusto automate tasks like on boarding new clients and running payroll, freeing up time for more strategic work and business."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6529045)

VR

Verified Reviewer

administrative

> "The only drawback I would point out is that it sometimes takes a while to respond, and some advanced features are only available on higher plans."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6802184)

MS

Morgan S.

Customer Success Manager

> "As a place to track my pay, I appreciate the user-friendly interface making it simple to explore tools within the platform, and find all information that I need at any point."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6523679)

AG

Allison G.

Owner

> "We want people to be able to clock in/out for a paid lunch break just to track time, but this isn't possible."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6547872)

[View Reviews](https://www.capterra.com/p/131882/Gusto/reviews/)

JS

Jennifer S.

Founder and Creative Director

> "The platform brings together HR support, document management, employee pay visibility, and payroll-related guidance in one secure place, which has been..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7091379)

HC

Hayley C.

Director

> "After numerous phone calls and video calls, we were unfortunately unable to get the BrightHR clocking-in and clocking-out app working, which was the main..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#SoftwareAdvice___7078149)

JS

Jennifer S.

Founder and Creative Director

> "It provides strong value for money, a secure and reliable system, and a reassuring framework for managing employees, payroll considerations, and HR..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7091379)

Sara B.

Financial Coordinator

> "It was a little much on screen as you are not able to remove or hide any aspects of the software you won't be using from the ladder or main dashboard as..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7094485)

JF

JOHN F.

Operations Manager

> "A lot of options for the staff to use the app for holiday requests, rosters, hr files and having it in one place for staff is ideal."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7110763)

NY

Natalie Y.

CEO

> "The combination of poor communication, restrictive contract terms, and questionable compliance with consumer protection standards creates an..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7006916)

KH

Katy H.

HR Advisor

> "The platform centralizes employee records, absence tracking, documentation, and compliance tools in one easy-to-use system."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7103576)

NY

Natalie Y.

CEO

> "Most notably, the cancellation clause requires payment of 80% of the remaining contract period, even when cancellation is warranted due to service..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7006916)

SL

Stacey L.

Director Owner

> "We’ve been using BrightHR as our staff portal for clocking in, storing employee details and managing documentation, and overall it’s been a really..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7098574)

KJ

Kate J.

The boss

> "it turns out that my business is not a good fit for Bright as i have so few employees - but once that became apparent i met with \[sensitive content..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7092711)

LH

Lauren H.

General Manager - Corporate

> "sensitive content hidden\] was great in showing me the features of BrightHR and BrightSafe (as a new Manager to the Organisation who has no experience with..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7081728)

ST

Sheila T.

Business Support Officer

> "This resulted in payroll problems which still haven't been resolved."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7105996)

LR

Louise R.

Operations Manager

> "The platform is user-friendly and provides a comprehensive range of tools that help streamline HR tasks such as absence management, holiday tracking,..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#SoftwareAdvice___6814261)

Steve W.

Consultant

> "Initial difficulty in resolving the payroll issue we had."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7101484)

JS

Jennifer S.

Founder and Creative Director

> "I’ve especially appreciated the clarity around compliance, security, and record-keeping, which removes a lot of anxiety when managing employees correctly."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7091379)

NY

Natalie Y.

CEO

> "The contract terms present serious concerns regarding customer rights and fair business practices."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7006916)

GL

Gwyneth L.

HR Support

> "Every interaction I have had has been solution-focused, responsive, and professional. When questions arise they are handled quickly and practically with..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7098419)

PK

Paula K.

Director

> "Welfare support offered to employees via phone fell short of it's offer."

[See full review](https://www.capterra.com/p/151525/BrightHR/#SoftwareAdvice___6858745)

Jane S.

Business owner

> "They provide all the tools needed to run a business with ease and show genuine empathy when challenges arise."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7093789)

MB

Matt B.

Director

> "A lot of settings and can be quite overwhelming unless you know where to look!"

[See full review](https://www.capterra.com/p/151525/BrightHR/#SoftwareAdvice___6811944)

John P.

Head of Corporate Services

> "Very helpful for our company to track holidays, absences and HR documents."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7097853)

TB

Thea B.

CEO

> "This company tow the line of ethical business practice and should be avoided at all costs, especially if you are a small business."

[See full review](https://www.capterra.com/p/151525/BrightHR/#SoftwareAdvice___6571385)

DT

Darren T.

Chief Executive Officer

> "Document management is straightforward, and the system helps keep everything organised and audit-ready."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7080134)

CD

Clare D.

General Manager

> "So much info up sometimes it is too much for one task."

[See full review](https://www.capterra.com/p/151525/BrightHR/#SoftwareAdvice___6810613)

VA

Vicki A.

Finance and Corporate Services Lead

> "The platform appears well designed, practical and capable of bringing greater structure and efficiency to our HR processes."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7093804)

NY

Natalie Y.

CEO

> "Communication and Customer Service Issues"

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7006916)

VA

Vicki A.

Finance and Corporate Services Lead

> "The dashboard provides a clear overview, making day-to-day management more efficient."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7093804)

EV

Emiliano V.

DIRECTOR

> "More user friendly for people not good with apps."

[See full review](https://www.capterra.com/p/151525/BrightHR/#SoftwareAdvice___6808604)

SN

Sonum N.

Director

> "sensitive content hidden\] was fantastic and spent two sessions helping me to get all my staff set up and showing me all the features and so many great..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7103184)

VR

Verified Reviewer

Managing Director

> "In short, they invoiced me and then their sales guy \[sensitive content hidden\] wanted more money and to upsell me on more services. When I declined, he..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#GetApp___4956618)

NS

Neil S.

Director

> "Its early days yet, but looking forward to using the portal and making work easer giving more time for the real challenges of getting the work coming in,"

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7103743)

JV

Jolita V.

Cleaning contractor

> "I made complaint,they would blame me and wouldn't be helpful at all."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___6841713)

JS

Jennifer S.

Founder and Creative Director

> "sensitive content hidden\] in particular has been extremely helpful, taking the time to explain processes clearly and making sure I felt supported rather..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7091379)

CR

Chris R.

Cto

> "Miss selling - product features aren’t present"

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___6641274)

VR

Verified Reviewer

HR Business Partner

> "Ease of use, Employee records creation, saving documents and sharing it with employees for review and consent is good."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7097682)

CR

Chris R.

Cto

> "Abysmal customer service"

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___6641274)

TM

Tina M.

Company Administrator

> "What we liked most about BrightHR was how intuitive and user-friendly the software already was, making it an easy decision to add the payroll function..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#SoftwareAdvice___6816314)

CR

Chris R.

Cto

> "Awful company."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___6641274)

CM

Carly M.

Operations Manager

> "sensitive content hidden\] took us through the software patiently and knowledgeably, she asked what we wanted to use it for and focused on these areas..."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7105970)

VR

Verified Reviewer

Managing Director

> "I didn't appreciate the aggressive sales approach or the blackmail that followed, which was ultimately followed through with."

[See full review](https://www.capterra.com/p/151525/BrightHR/#GetApp___4956618)

VR

Verified Reviewer

HR Business Partner

> "had been very kind to walk us through the portal, promptly briefing us on features and connecting us to more information."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7097682)

VR

Verified Reviewer

Owner

> "Is pretty expensive compared to other software"

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___6242968)

JD

Jack D.

Admin

> "Performance and Speed, Learning, help, niceness of the person tom that i was chatting too, was extremely helpful"

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___7108280)

GM

Garikai M.

Director

> "I am not able to search specific courses on the eLearning."

[See full review](https://www.capterra.com/p/151525/BrightHR/#Capterra___3012005)

[View Reviews](https://www.capterra.com/p/151525/BrightHR/reviews/)

## User interface

4.62 (4,203)

[BrightHR](https://www.capterra.com/p/151525/BrightHR/)

4.60 (178)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

360 Degree Feedback

207

Important

Access Controls/Permissions

150

Important

Activity Dashboard

120

Important

Gusto

Top features

30/41

-   360 Degree Feedback
-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   API
-   Applicant Tracking
-   Approval Process Control
-   Benefits Management
-   Calendar Management
-   Compensation Management
-   Compliance Management
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Employee Database
-   Employee Engagement
-   Employee Management
-   Generative AI
-   Goal Management
-   HR Management
-   Learning & Development
-   Mobile App
-   Offboarding
-   Onboarding
-   Payroll Management
-   Performance Management
-   Predictive Analytics
-   Recruitment Management
-   Reminders
-   Reporting/Analytics
-   Self Service Portal
-   Sick Leave Tracking
-   Succession Planning
-   Surveys & Feedback
-   Third-Party Integrations
-   Time & Attendance
-   Time Off Management
-   Training Management
-   Workflow Management

[See all features](https://www.capterra.com/p/131882/Gusto/#features)

BrightHR

18/41

-   360 Degree Feedback
-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   API
-   Applicant Tracking
-   Approval Process Control
-   Benefits Management
-   Calendar Management
-   Compensation Management
-   Compliance Management
-   Customizable Branding
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Management
-   Employee Database
-   Employee Engagement
-   Employee Management
-   Generative AI
-   Goal Management
-   HR Management
-   Learning & Development
-   Mobile App
-   Offboarding
-   Onboarding
-   Payroll Management
-   Performance Management
-   Predictive Analytics
-   Recruitment Management
-   Reminders
-   Reporting/Analytics
-   Self Service Portal
-   Sick Leave Tracking
-   Succession Planning
-   Surveys & Feedback
-   Third-Party Integrations
-   Time & Attendance
-   Time Off Management
-   Training Management
-   Workflow Management

[See all features](https://www.capterra.com/p/151525/BrightHR/#features)

### Recognition

Gusto is recognized as a top-rated tool in 5 Capterra Shortlist reports

No recognitions have been awarded to BrightHR

### Deployment & support

Gusto

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

BrightHR

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Gusto

-   By Gusto
-   Located in United States
-   Founded in 2011

BrightHR

-   By BrightHR
-   Located in United Kingdom
-   Founded in 2015

## Popular Comparisons

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[Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/)

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[View full comparison](https://www.capterra.com/compare/110968-151525/BambooHR-vs-BrightHR)

[Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/)

vs

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[BrightHR](https://www.capterra.com/p/151525/BrightHR/)[4.60 (178)](https://www.capterra.com/p/151525/BrightHR/reviews/)

vs

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/151525-153140/BrightHR-vs-Connecteam)

[Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/)

vs

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$49/month

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Contact vendor for pricing

4.5

Features

4.3

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/86714-131882/WebPay-vs-Gusto)

[BrightHR](https://www.capterra.com/p/151525/BrightHR/)[4.60 (178)](https://www.capterra.com/p/151525/BrightHR/reviews/)

vs

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4.6

Ease of Use

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[Gusto](https://www.capterra.com/p/131882/Gusto/)[4.62 (4,203)](https://www.capterra.com/p/131882/Gusto/reviews/)

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Features

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Ease of Use

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[BrightHR](https://www.capterra.com/p/151525/BrightHR/)[4.60 (178)](https://www.capterra.com/p/151525/BrightHR/reviews/)

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