---
title: "Compare Gusto vs RUN Powered by ADP 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare Gusto and RUN Powered by ADP based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/131882-185859/Gusto-vs-RUN"
page_type: "comparison"
language: "en"
publication_date: "2026-11-11"
---

# Gusto vs RUN Powered by ADP Features and Cost Comparison

Last updated November 11th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

GustoRUN Powered by ADP2/4 selected

[Gusto](https://www.capterra.com/p/131882/Gusto/)[4.6 (4,233)](https://www.capterra.com/p/131882/Gusto/reviews/)

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.6 (1,587)](https://www.capterra.com/p/185859/RUN/reviews/)

[## Gusto](https://www.capterra.com/p/131882/Gusto/)[4.6 (4,233)](https://www.capterra.com/p/131882/Gusto/reviews/)

Starting Price

$49.00/month

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [4,233 reviews](#user-reviews)

Positive

3,954

Neutral

164

Negative

115

[## RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.6 (1,587)](https://www.capterra.com/p/185859/RUN/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [1,587 reviews](#user-reviews)

Positive

1,456

Neutral

80

Negative

51

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 15,633 reviews from payroll software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

Not enough reviews

Feature ratings

Direct Deposit

4.7

Employee Database

4.6

Data Import/Export

3.0

Mobile Access

4.5

Compliance Management

4.5

75%Fit

Missing features

Feature ratings

Direct Deposit

4.9

Employee Database

4.6

Data Import/Export

NA

Mobile Access

4.8

Compliance Management

4.6

User satisfaction

User satisfaction

4.6

User reviews[4,233](https://www.capterra.com/p/131882/Gusto/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.5

Customer support

4.4

User satisfaction

4.6

User reviews[1,587](https://www.capterra.com/p/185859/RUN/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.5

Price starts from

Price starts from

$49Other, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Gusto is the all-in-one HR platform for growing businesses. No matter the size or stage of your company, Gusto puts the tools you need to hire, pay, and manage your team at your fingertips.

Best for

As a small business owner, you’re managing more than ever, and with less time to get it all done. The RUN payroll & HR platform can help free you up to focus on driving your business forward.

## User reviews

Pros & cons

RS

Radha S.

Legal Assistant

> "The automated payroll runs, tax filings, and built‑in compliance support helped reduce errors and save time, while the clean interface made it easy to..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7135559)

MH

Matthew H.

Tutor

> "However, the service isn’t always reliable. When ingredients are missing or unusable, you’re still left needing to visit the supermarket to complete meals..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7163069)

Ryan P.

Graphic Designer

> "As an employee with the employer implementing Gusto as our way to clock hours and bill labor, I found it pretty simple and straightforward, with full..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7057520)

VR

Verified Reviewer

hr service

> "Certain integrations and workflows also lacked flexibility, and support for more complex benefits administration, compliance tracking, or..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7146528)

JT

Jarvis T.

Sales Rep

> "The integration between the app and the desktop version makes the login and navigation process feel completely seamless, which significantly reduces the..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7136223)

Hallye N.

Operation Management

> "Slow support, rising per-employee costs, limited customization, weaker mobile app, and advanced features locked behind higher-tier plans."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7119489)

VR

Verified Reviewer

hr service

> "I also liked the clean interface, automated workflows, employee self-service features, and the ease of managing payroll and benefits in one centralized..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7146528)

KK

Keith K.

Field Operations Manager

> "Reporting options are pretty basic - I have to export to Excel when I need to analyze labor costs by project."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7206432)

RK

Raechel K.

Training Manager

> "I appreciate that all of the information that I need is included in this application and provides a menu where I can access my personal information and..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7133061)

MH

Matthew H.

Tutor

> "Customer service does make an effort to put things right, but compensation in the form of future credit means you still end up spending additional money..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7163069)

RF

Rebekah F.

Personal trainer

> "The customer supper and ability to jump on a call with a live person instead of an AI chat bot is really what drew me!"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7186815)

Sofia L.

Head Administrative Assistant

> "Gusto can get pricey depending upon the number of employees being serviced, and some employees have found it difficult to customize their withholdings."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7058600)

YM

Yasmin M.

Operations Assistant

> "I also appreciated how automated many processes are, like tax calculations and filings, which saves a lot of time and reduces the risk of errors."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7128692)

Ferit T.

Scientist

> "Also they advertised they offered free tax prep with April, but after I prepared my tax return I saw that this only applied if you had taxes back, not..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7139725)

DH

David H.

Attorney

> "It suits my personal needs as well, since the information I access is required for non-business needs, including loan and other financial matters."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7081595)

SS

Sara S.

Client Relations Coordinator

> "I also don't enjoy that each contractor has a limit on how many payments per month they can receive - we have had to combine several smaller payments into..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6719423)

VR

Verified Reviewer

server

> "It excels at getting you paid reliably, often early, and without confusion. If that’s your main goal, it delivers. If you want robust banking tools or..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7072599)

MH

Matthew H.

Tutor

> "Almost every ingredient seems to arrive wrapped separately, which creates a surprising amount of waste each week."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7163069)

VR

Verified Reviewer

hr service

> "The platform made payroll processing, onboarding, benefits administration, and tax filings simple and streamlined."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7146528)

Lenora H.

Clinical Supervisor

> "There has been times where it has been hours for you to be able to access your money and you cannot call to unlock your card with the customer service..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7127736)

HS

Hailey S.

Server

> "It is the perfect assistant to ensure that paystubs are done accurately, in a timely manner and allow for employees to have access to their tax documents."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6813926)

YP

Yolanda P.

Founder

> "The first time I applied for the Gusto card it took a while before my fun’s were on my card and my deposit was not sent to my card right away."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7075949)

CB

Charity B.

Manager

> "Employee onboarding, tax filings, and payroll administration were straightforward, which saved us a significant amount of time."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7162064)

VR

Verified Reviewer

HR Director

> "There are limitations on reporting fuctions that needs some customization."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7054840)

RS

Radha S.

Legal Assistant

> "I found it to be a reliable and user‑friendly platform that simplified payroll and basic HR tasks, especially for small to mid‑sized organizations."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7135559)

Ferit T.

Scientist

> "This makes it hard as I need to go to those accounts, transfer from them to another and that to Gusto etc."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7139725)

SP

Sara P.

Director of Operations

> "We have been using Gusto for years and it has truly changed how we operate. While we have a relatively small team, I can imagine this software would be..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7065761)

Carlie R.

Owner

> "Sometimes the system ran a little bit slower than was supposed to and paychecks were going out late for several months"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7105844)

JanetStar V.

President

> "I like how easy it was to maneuver through the product, because everything was clearly marked by tabs and I knew where to locate everything for my payroll..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7151291)

CC

Colton C.

Operations Manager

> "I am not a fan of the inability to submit time off requests if hours are not in the bank."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7133098)

VR

Verified Reviewer

Prez

> "Payroll runs are quick and accurate, and the self-serve employee onboarding process is seamless."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7175572)

HB

Hayleigh B.

Infant Teacher

> "Gusto requires me to put a note every time I clock in and it doesn’t any of my coworkers."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7067109)

MG

Moran G.

Mobile Marketing Lead

> "I love the employee interface, it gives a detailed breakdown of actual hours worked and amounts due, with statistics that enhance transparency."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6641857)

Dovid D.

Owner

> "They lie about forms and tax filing so that they cause loss of money to the company."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7099297)

AM

Anukriti M.

Architectural Designer

> "Employees can access their pay stubs, tax forms, and benefits details, which reduces administrative burden and enhances transparency."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6620227)

KK

Keith K.

Field Operations Manager

> "The benefits setup was confusing at first, took me a couple tries to get it right."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7206432)

Ryan P.

Graphic Designer

> "Overall I found it easy to enter and keep track of my hours each day and week. If I ever add employees and grow the size of my business, I will use Gusto..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7057520)

ZB

Zakaria B.

sales rep

> "The limited customization options for reports can be a drawback for businesses with specific needs."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6608809)

CM

Cody M.

Roofer

> "The platform is simple to navigate, saves time, and keeps important payroll tasks organized in one place."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7202727)

AD

Angie D.

Executive Director

> "I'd like to do receipts on Gusto but I can't afford the additional cost, sometimes it feels like there are a lot of additional charges for basic features..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6872741)

Dan J.

COO

> "For employee ease, clean interface, and simple to understand platform, Gusto proved a valuable investment. Once you grow beyond a certain size, it can be..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7092250)

Abbey W.

owner, founder

> "It's a bit difficult to link Gusto to benefits like workers comp and insurance."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7084565)

NH

Nicole H.

Director of operations

> "Being able to process payroll online and integrate with our scheduling tool is a time saver"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7073152)

VR

Verified Reviewer

administrative

> "The only drawback I would point out is that it sometimes takes a while to respond, and some advanced features are only available on higher plans."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6802184)

SA

Suman A.

TAx preparer and Licensed Producer

> "Time tracking and scheduling ensure accurate payroll and the mobile app enables management on the go."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7008018)

JB

John B.

Treasurer

> "It was tricky to get Gusto fully integrated with our preferred timekeeping system. "

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7073486)

VR

Verified Reviewer

Prez

> "Gusto has completely streamlined how we handle payroll and benefits."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7175572)

TR

Todd R.

President

> "The hiring module does not have a way of managing one applicant who has applied for multiple jobs. "

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6841973)

YM

Yasmin M.

Operations Assistant

> "Everything from running payroll to managing employee information is clearly organized, which makes it easy to navigate even without much prior experience."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7128692)

VR

Verified Reviewer

server

> "Support favors employers. If you’re just an employee with a problem, response times can feel slower than they should."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7072599)

Samantha L.

Client Services

> "It was easy to see my hours for the day and week when logging out for lunch and could accurately verify my hours each day"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7143912)

MB

Matt B.

CEO

> "I wish that Gusto handled payroll outside the US, as the lack of that feature has forced us to look at other products."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6817891)

SM

Sanaa M.

Middle School Staff

> "As an employee, it is reassuring to be able to view upcoming paychecks, paystubs, tax documents, and account history in a highly convenient app on your..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6862833)

VR

Verified Reviewer

CEO and Founder

> "It was such a mess that what was 100% automated by the doctor and pharmacy, the pharmacy couldn't undo the transaction and was going to send back the..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6865118)

SP

Sara P.

Director of Operations

> "Overall, Gusto is an excellent resource for payroll, managing salaries, and tracking time off."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7065761)

GM

Gustavo M.

Manager

> "What I don't like about Gusto is that it can get a bit pricey as your business grows or if you need additional features. While it's affordable for small..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6524324)

James L.

Consultant

> "The price point is perfect for taking the responsibility of payroll reporting off the plate for business owners."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7066842)

YB

YURI B.

HR

> "the one con I can think of is that the site seems a little dated like it's not as easy to use as other systems."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7109453)

RS

Radha S.

Legal Assistant

> "The clean interface and helpful reminders made it easy to stay on top of deadlines, even without deep payroll expertise."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7135559)

SH

Sarge H.

COO

> "I spent 4 days and countless hours on the phone with no resolution. "

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7178935)

LN

Luciano N.

Senior Film Technician

> "Good for managing employees and easy to use the app and set tasks for staff. "

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7152405)

GS

Garrett S.

Federal WildFire Contracts

> "Gusto’s actions continuously creates unnecessary financial strain and wasted time."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7079651)

JP

Jacquelyn P.

Billing and Payroll Coordinator

> "Gusto is much cheaper than other services I have used and seems very straight forward without a lot of unnecessary steps and date to get people paid."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7154792)

MK

Matthew K.

CEO

> "Their support gaslights you and waste your time for at least an hour before reaching out for help, then they discuss ways to try and explain to you they..."

[See full review](https://www.capterra.com/p/131882/Gusto/#SoftwareAdvice___6865516)

DH

David H.

Attorney

> "The login is reasonable easy, and it's easy to find the information I need - in particular the tax and paystub information described above, which is often..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7081595)

SM

Sanaa M.

Middle School Staff

> "Gusto does not contain direct messaging options for employees to contact their company's HR services team."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6862833)

Bryce S.

Software Implementation

> "It handles tax filings, benefits administration, and direct deposits seamlessly, which saves a lot of time."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6883167)

JS

Jessica S.

Program Manager

> "Lack of gps tracking function when clocking in and bread crumbs."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6870996)

Emily C.

Business Manager

> "It’s also very affordable compared to many other payroll services, especially for small to mid-sized businesses, and offers good value for what you get."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7080271)

KO

Kearis O.

Director

> "For instance, the card we had on file to pay our subscription expired, so the whole system went down."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6857654)

JanetStar V.

President

> "My experience was great and I really enjoyed the enotifications that I received when payments were in the account."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7151291)

CJ

Chris J.

Director of Clinical Operations.

> "Perhaps one of the bigger challenges with Gusto is its limited customization options. While it does cover the basics well, if your organization has unique..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6559429)

Stenie O.

People Care and Coordinator Director

> "It provides great help to small business management that do not want to invest a lot of money to do their payroll."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7097567)

VR

Verified Reviewer

Graphic Designer

> "Doesn't offer design-specific features or integrations that could enhance a creative team's workflow."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6575709)

NH

Neil H.

Franchise Owner

> "I especially like the straightforward pricing model. As you become busier, you pay more, but when things slow down, the pricing also decreases, based on..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6820410)

VR

Verified Reviewer

CEO and Founder

> "The family had to go in person to the pharmacy, use a different credit card and not be able to use their own FSA money."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6865118)

VR

Verified Reviewer

Administrative Director

> "I love using Gusto it is a great tool for small businesses who what to keep good records and grow professionally"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7081478)

VR

Verified Reviewer

CEO and Founder

> "A receipt for a denied transaction. Before I would ever recommend that great payroll that Gusto has been, they need to either stop doing FSA all together..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6865118)

MH

Matthew H.

Tutor

> "The service is straightforward to use, and meal planning becomes much easier when everything arrives ready to cook."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7163069)

DS

Daren S.

Owner

> "We cancelled our service without running any payroll in the month of April and they charged the full months fee anyway. "

[See full review](https://www.capterra.com/p/131882/Gusto/#SoftwareAdvice___6799451)

BZ

Brandy Z.

Safety Consultant

> "I enjoy how user-friendly it is, and everything you need is on the left side of the page in an easy-to-read manner."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7086390)

YB

YURI B.

HR

> "the one con I can think of is that the site seems a little dated like it's not as easy to use as other systems."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7109453)

NB

Nitansha B.

Cashier

> "Seamless platform to give rewards and also make an announcement to motivate others"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6603456)

SD

Suzie D.

Medical asst

> "I didnt find much I didnt like, I found I never had to hunt for tabs, all pretty self explanatory, therefor nothing I didnt like."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7016867)

VR

Verified Reviewer

Manager

> "The interface of Gusto is attractive, simple and user-friendly."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7139458)

JL

Jonathan L.

VP, Marketing, Customer Experience

> "A little disorganized in certain areas make it hard to find specifics."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6460766)

AM

Amir M.

Production

> "The user-friendly interface, coupled with automation features, significantly streamlined our administrative tasks, enhancing overall efficiency."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6186808)

AA

Aiden A.

Stem Instructor

> "not very feature full for the user could be improved"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6324642)

VL

Victor L.

Partner

> "It also offers robust integrations with various applications, enhancing functionality and streamlining business operations"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6581993)

JB

John B.

Treasurer

> "It was tricky to get Gusto fully integrated with our preferred timekeeping system. "

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7073486)

VR

Verified Reviewer

Self employed

> "It provided convince and was simple to integrate with different jobs."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6878801)

CV

Cleo V.

VP, People and Operations

> "Lack on benefits integration"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6258638)

VR

Verified Reviewer

Executive

> "Product was easy to use and offered simplified integration software."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___3489126)

PK

Paul K.

Practice Manager

> "Some of the integrations did not work as promised, so some manual entry is still required as it does not offer a time clock option."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___3607530)

SS

Somya S.

Vice President

> "It integrates with QuickBooks and our clocking program."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___3192579)

JW

Jeffrey W.

Owner

> "Integration with Quick-books failed and Gusto blamed that on Quick-books."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___3768368)

MH

Matthew H.

Tutor

> "The service is straightforward to use, and meal planning becomes much easier when everything arrives ready to cook."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7163069)

KK

Keith K.

Field Operations Manager

> "The benefits setup was confusing at first, took me a couple tries to get it right."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7206432)

RF

Rebekah F.

Personal trainer

> "The clear steps on setup was surprisingly simple and quick"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7186815)

BP

Beena P.

RN

> "It may not be easy for those who are not very good with technologies"

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6710924)

LC

Latisha C.

Sales

> "Using gusto was a little hard figuring out but then it wasn’t bad after it was set up."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7085260)

JB

Juli B.

Chief Accountant

> "Getting a hold of a person at all is not easy."

[See full review](https://www.capterra.com/p/131882/Gusto/#SoftwareAdvice___6123515)

JW

Jennifer W.

Community Engagement and Operations Manager

> "Unlike other platforms that require a week of setup, Gusto was easy to dive into immediately."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7124058)

FR

Felix R.

CEO, CMO and Co-Founder

> "It was not easy at all to setup this tool."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6321529)

CB

Cecelia B.

Operations Specialist

> "I only had one bad experience with Gusto, but they fixed the bugs and issues really quick, and their customer support helped out as well."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7107707)

MH

Matthew H.

Tutor

> "However, the service isn’t always reliable. When ingredients are missing or unusable, you’re still left needing to visit the supermarket to complete meals..."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7163069)

SC

Swetha C.

TPM

> "Customer support has also been responsive whenever assistance was needed."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7162193)

MK

Matthew K.

CEO

> "Their support gaslights you and waste your time for at least an hour before reaching out for help, then they discuss ways to try and explain to you they..."

[See full review](https://www.capterra.com/p/131882/Gusto/#SoftwareAdvice___6865516)

Stenie O.

People Care and Coordinator Director

> "Gusto is easy to use, and have customer support that respond rather quickly."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7097567)

HD

Hannah D.

HR Coordinator

> "I worked for a larger company and it didn't have the dedicated level of service I am used to from other HRIS providers."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___6786218)

VO

Vincent O.

HR VP

> "Customer support is very prompt."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7188444)

VR

Verified Reviewer

Office Manager

> "The customer service can be a little frustrating at times."

[See full review](https://www.capterra.com/p/131882/Gusto/#Capterra___7075036)

[View Reviews](https://www.capterra.com/p/131882/Gusto/reviews/)

DR

Deidre R.

owner

> "ADP helps the company get all the bud and issues out the system and helps manages the employees and the owners with great process, the performance and speed helps you get the job..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7210894)

Derek Z.

Owner

> "For a platform backed by an HR giant, its built-in reporting features can feel surprisingly restrictive. While it handles basic payroll summaries perfectly fine, users frequently..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7179422)

DM

Dina M.

Accountant

> "RUN Powered by ADP has been the right choice for our multi-state operation. Since switching from QuickBooks Payroll, it's given us reliable payroll and tax compliance across..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7213510)

DT

Deborah T.

Controller

> "It cannot handle multiple local jurisdictions so it's not compatible for a small construction business that has multiple job sites, employees living in one state and working in..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7091709)

SM

Steve M.

Owner

> "I've been thankful for how it reminds me of the dates for each payroll, keeps my employee's information for me in one place, allows me to send our handbook to sign for each new..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7195183)

BT

Brianna T.

Consultant

> "It is a clunky system--the payroll side doesn't communicate with the time management side, making it difficult to perform multiple functions from one interface."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7178932)

BS

Brittenie S.

Admin

> "With just a few quick taps on my phone, I can instantly view my weekly pay stubs, download yearly tax documents, and monitor my retirement savings."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7192446)

SC

Syerra C.

Safety Manager

> "One downside of RUN Powered by ADP is that some features can feel limited unless you upgrade to higher-tier plans, and certain add-ons increase the overall cost quickly."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7158247)

LR

Lessie R.

Owner

> "The system is straightforward, and I appreciate having access to tools and support that allow me to confidently manage payroll while focusing on other areas of growing my..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7213417)

JM

Jeannine M.

Accountant and Human Resources

> "My particular system has a search engine that ADP does not prefer which causes me to refresh my page in order to print out the information I seek."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7100646)

BS

Brittenie S.

Admin

> "I truly love using the ADP mobile app because it completely simplifies my professional life by putting all essential workplace information into one secure, accessible place."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7192446)

JM

Jenny M.

Business Manager

> "I don't like that I can't enter payroll earlier in the week and specify what day I would like the paychecks delivered. Whenever I enter and approve payroll, checks deliver the..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7065042)

MA

Marc A.

Owner

> "Overall we considered using Gusto, Rippling, and Square but ADP provided by far the best value and solution to just running payroll, getting workers comp at a very competitive..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7186281)

KH

Kathleen H.

Attorney

> "I can’t get and record the payroll processing invoice at the same time as I process payroll."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7154284)

QC

QUAN C.

Director

> "Payroll processing is efficient, taxes are handled accurately, and the automated features have simplified many tasks that previously required manual work."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7178281)

RS

Randall S.

CFO and CIO and HR Mgr

> "Their 401k support isn't the greatest...between IRS, State, Fed and other rules and regulations it can be complex and difficult to manage."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7192282)

KO

Kelvin O.

Chief Operating Officer

> "It helps automate payroll, handle tax filings, and keep employee records organized, which reduces a lot of administrative work. While there are a few areas where the interface..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7113468)

RS

Ronnii S.

Managing Principal

> "My previous provider allowed users to activate or deactivate automatic payroll themselves, so ADP’s process feels like an unnecessary extra step."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7095573)

FO

Fernanda O.

Executive Director

> "Employee management is a standout feature; onboarding new hires, tracking hours, and managing records all happen in one centralized place, which saves us significant time."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7109409)

MB

Melissa B.

CEO

> "On that friday 08/07 they took payroll taxes $8k, workers comp $600, and their fees $153 out of my account."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7196738)

SM

Steve M.

Owner

> "In addition, I can chat for quicker questions online and get problems solved in a timeliness that helps me keep my business going."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7195183)

LB

Laura B.

Corporate Director of People Operations

> "Cons: Advanced HR tools and integrations (e.g., time tracking, benefits management) often require paid add-ons, which can increase costs."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___6885977)

Maxwell P.

General Manager

> "My employees can clock in and out easily, and that data flows directly into the payroll system without me having to manually enter hours, which eliminates so many human errors...."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7059279)

BC

Bradley C.

fCFO

> "Cannot easily move someone from a 1099 to a W2 profile set up. When we decide to hire a contractor we cannot set up an employee under the same SSN and email."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7130111)

HV

Hali V.

Director of Client Services

> "It made key tasks—such as updating our employee handbook and distributing it for review and signatures—much easier and more streamlined. Although there was a slight learning..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7050240)

CH

Chad H.

Owner

> "the tech lost his 1099 for 2025 and wanted me to send him another one so I tried to get his specifically but had difficulty figuring it out what I ended up doing was download the..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7108289)

MM

Maria M.

Human Resources Manager

> "Overall, RUN Powered by ADP is a solid, dependable payroll solution that balances usability, compliance, and support, making it a strong option for organizations seeking a..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7090891)

LS

Lorie S.

Assistant Controller

> "Also, every day at least 1 of my 14 employees can't get into the system to record their time."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7200260)

PF

Patrick F.

Sales and Marketing Director

> "The mobile app allows for me to be away and still make sure that payroll is run and problems are solved right then and there."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7187029)

Nikki H.

General Manager

> "One thing I dislike about RUN Powered by ADP is that it can get expensive, especially when you add on extra features."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7215117)

DF

David F.

Manager

> "I like how it automates tax filings, direct deposits, and compliance updates, reducing the risk of errors and saving time."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7064948)

SM

Steve M.

Owner

> "A couple of weeks ago I had an issue where the report I was running set to certain dates didn't come up as I'd asked it."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7195183)

HJ

Hailey J.

Office Manager

> "Managing employees' hours and time off is much simpler, all we have to do is type in the hours and it automatically calculates pay."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7169829)

Alex D.

Manager

> "The pricing can feel a bit steep for very small teams, and some of the automated email notifications can be a bit more frequent than necessary."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7119696)

MH

Michelle H.

Office Manager

> "The platform provides all the tools I need to manage payroll, policy, taxes, reporting new hires and employees."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7118094)

JL

Julie L.

office Manager

> "I can't customize meal break times, which causes daily alerts that are unneeded."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7113670)

MD

Militza D.

Ownet

> "User-friendly and payroll can be processed quickly once everything is Automatic tax calculations, filings, and reminders help reduce errors and stress."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7065931)

NH

Nicole H.

VIce President

> "The only thing that is difficult, is trying to figure out a report for job costing that totals with taxes to match what is debited from our account."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7102955)

FS

Fabrizio S.

president

> "It saves time because I can quickly access employee information, process payroll, and review important details without feeling overwhelmed."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7212138)

AC

Anisley C.

Administrator

> "Additionally, some features lack customization options, making it harder to tailor the system to specific business needs."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7065873)

ES

Elizabeth S.

Office Manager

> "The user friendly platform that allows us to run independently and not spend hours on the phone when we need reports or corrections."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7182298)

MF

Michael F.

Owner

> "Sometimes the app on the phone runs real slow and shows some different information than the computer app."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7159544)

RS

Randall S.

CFO and CIO and HR Mgr

> "Fairly fast interface for data entry, preset reports generated after the run for download and to update QuickBooks is easy as well."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7192282)

KG

KAREN G.

CFO and bookkeeper

> "It takes me longer to review our time cards than to process the payroll."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7172969)

FO

Fernanda O.

Executive Director

> "Logging in is seamless across devices, and the dashboard gives an instant, clear overview of everything payroll-related and outstanding tasks."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7109409)

WR

Wilberg R.

CEO

> "Constant reminders about certain regulations that don't apply to my business can be a hassle sometimes."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7185761)

DW

Dillon W.

Owner

> "From managing employees, payroll, taxes and onboarding is an all in one place, which has saved me not only time but money as well."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7192208)

AD

Amanda D.

Office Manager

> "It can sometimes to be difficult and time consuming to build the exact report that I am looking for."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7191698)

QC

QUAN C.

Director

> "We would confidently recommend it to other childcare centers and small businesses looking for an easy-to-use payroll solution that improves efficiency while providing an..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7178281)

JC

Jacqueline C.

Organization Manager

> "There are no applications that I can just print off I have to put it together. And I get a lot of emails for retirement plans but we are to small for a retirement plan"

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7096577)

PS

Pratik S.

Director - Client Services and Project Management

> "The platform is intuitive and helps simplify payroll processing, tax filing, and employee management in one system."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7113089)

DR

Debra R.

Controller - Human Resources

> "We experienced payroll funding timing issues despite submitting everything accurately and on time, along with inconsistent guidance from different departments."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7134491)

SC

Syerra C.

Safety Manager

> "The system is generally easy to use and reliable for day-to-day business needs. While there are some limitations with customization and pricing for additional features, it has..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7158247)

AS

Alex S.

COO

> "It lacks a little customization. And its actually fairly annoying that you need to verify available funds in your first few payrolls."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7112610)

BN

Brennan N.

Sales Agent

> "Overall, RUN by ADP is a reliable, "set-it-and-forget-it" payroll solution that drastically reduces the time spent on administrative tasks."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7166838)

JS

Jasmine S.

Office Manager

> "I thought I was getting features that I recently found out were not available to me because of the tier we purchased. Since I have less than 25 employees I can not update to the..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7103360)

DR

Danielle R.

Owner

> "The employee management tools keep payroll records organized, and the implementation process helps guide businesses through the setup step by step."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7111159)

JH

Johambert H.

PRESIDENT

> "The process implementation and initial setup can be somewhat confusing, especially for small business owners who are setting up payroll systems for the first time."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7111739)

QB

Quinton B.

Owner

> "We enjoy the support we need when we run into issues, and we also enjoy that the employees can access their payroll and paystubs and monitor their own pay."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7112122)

DR

Debra R.

Controller - Human Resources

> "Customer support often involved long hold times, unreturned messages, and unclear ownership for time-sensitive issues."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7134491)

RL

Ruth L.

Multi-Specialty Therapy Group

> "The platform is easy to learn, and having payroll, employee records, and basic HR tools in one place saves us valuable time. Whenever we've contacted customer support, they've..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7189350)

DM

David M.

Owner

> "Manual data entry just because the integration between my POS (Square) and ADP is too expensive for my size of business."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7121447)

ER

Emily R.

Manager

> "The ability to have my weekly payroll summary reports automatically download has also streamlined our bookkeeping process as well!"

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7093292)

AB

Alexis B.

Human Resources and Payroll

> "ADP seems to be making upgrades with this, but it doesn't look like I can go back and have my other employees complete the online paperwork like my new hires now can. "

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7087160)

OR

Omar R.

Business Owner

> "It provides plenty of features that meet all of our small business needs and it the ability to scale up as the business grows."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7107813)

BM

Brittany M.

Executive Director

> "Can be confusing/frustrating if there is an issue, typically need to initiate a chat if time cannot be submitted as it does not tell you what the specific error is,"

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7110818)

MW

Melisha W.

Operations Manager

> "Most importantly, I really appreciate ADP’s customer service. Whenever I call with a question or need assistance, the representatives are helpful, knowledgeable, and willing to..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7206435)

Jamie M.

Office Manager

> "Each time we called support, we spoke with someone new and had to re-explain our payroll setup, which could be time-consuming and less efficient."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7063959)

Markarious S.

HR Manager

> "The setup process was smooth, and the devices that were sent worked well and made clock-ins and tracking more convenient."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7148394)

JR

Jen R.

VP Finance Operations

> "PTO not calculated correctly when you terminate an employee - based on date of payroll vs. term date."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7086162)

MT

Michelle T.

HR Manager

> "It makes life easy for me by automatically calculating taxes, ensuring tax compliance, easy access to reports, and the readily available access for employee's portal online."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7001675)

ES

Eric S.

Owner

> "He stopped responding to my emails, made empty promises, and left me on read multiple times."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7208294)

JH

Johambert H.

PRESIDENT

> "It provides reliable payroll processing, good record management, and a user-friendly interface once everything is configured."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7111739)

SA

Sadie A.

Administrator

> "I haven’t had it for long, so the only issue I’ve noticed so far is that when I try to view a paystub, it automatically downloads instead of opening for viewing."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7125883)

CT

Cassidy T.

Office Manager

> "Payroll processing is fast, accurate, and straightforward, and the interface is intuitive enough that we were comfortable with it almost immediately."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7191686)

MM

Marc M.

Director Owner

> "The UI for onboarding new staff does not have enough customization to personalize it."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7136400)

JS

Jared S.

Owner VP

> "ADP has made payroll and HR processes feel far less overwhelming, allowing us to focus more on running the business instead of managing paperwork."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7136810)

RV

Richard V.

Attorney

> "I could not find any real negatives in using RUN powered by ADP except sometimes the processing speed at the end was a little slow."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7123717)

OH

Ofek H.

CFO

> "Reports such as payroll summaries, employee compensation details, and tax forms (including 941s and other filings) are well organized and easy to download when needed."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7063651)

MJ

Monte J.

Co Owner

> "integration with accounting software was little confusing when som options listed were not in my chart of accouns"

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7144551)

SR

Sam R.

Practice Manager

> "I like how most everything is pretty intuitive. And if I find it is not, there are usually helpful video demos that are available when searching topics."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7096846)

AC

Anisley C.

Administrator

> "Additionally, some features lack customization options, making it harder to tailor the system to specific business needs."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7065873)

KM

Kim M.

President

> "Lots of information is accessible on the page. Because I am new to using RUN Powered by ADP, it will take a few months to understand all that it offers."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7096848)

RS

Ronnii S.

Managing Principal

> "ADP’s interface is clean and functional, but less visually engaging."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7095573)

SL

Steven L.

Accountant

> "Everything is there at the Homepage, fast and easy to use, good guides among the search bars, important things are at the front, warning signals, and what to do is listed at the..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7110325)

KB

Kristen B.

Owner

> "The site is not very intuitive for finding information I need."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7063912)

KR

Kristina R.

Business Manager

> "I love that if I have any questions they are quickly answered through to cobrowse option."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7148451)

KH

Kevin H.

President

> "Not intuitive, website is clunky and difficult to get to what is needed. "

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7100396)

Jordan B.

Secretary General

> "sensitive content hidden\] made the process easy and was involved with every step of our integration."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___4619664)

HR

Hannah R.

Director of Operations

> "Integration with the desktop version of Sage 50 was a little cumbersome."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___3689633)

AD

Amanda D.

Office Manager

> "RUN is easily navigated, and when there is a question, the RUN support team is easily reached and helpful."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7191698)

SD

Sedat D.

Senior Designer, Bookkeeper

> "The biggest thing I don't like is that sometimes it can be hard to figure out where to find something in the system."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7200824)

FS

Fabrizio S.

president

> "The system is user-friendly, and I like that the information is organized in a way that is easy to understand and navigate."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7212138)

Nikki H.

General Manager

> "Some things are also not as easy to navigate as I would like, and getting help with certain issues can take longer than expected."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7215117)

April W.

Operations Manager

> "The platform is really easy to use and we have multiple ways of reaching out for assistance when and if needed which is not often."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7195345)

TM

Taylor M.

Office Manager

> "Sometimes the website can be a little hard to navigate, this is due to having to select dates instead of things showing immediately."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___6781428)

LS

Lola S.

Director of Finance and Administration

> "The product has a user-friendly interface, making it easy for new users to navigate."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7149876)

CT

Carolyn T.

Hospital Manager

> "The site is difficult to navigate, and not intuitive. Once I learned the site, it became easier, but I still have to call for help often."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7111379)

MW

Melisha W.

Operations Manager

> "Most importantly, I really appreciate ADP’s customer service. Whenever I call with a question or need assistance, the representatives are helpful, knowledgeable, and willing to..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7206435)

DR

Debra R.

Controller - Human Resources

> "Customer support often involved long hold times, unreturned messages, and unclear ownership for time-sensitive issues."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7134491)

RC

Rebecca C.

HR Consultant

> "The help chat is reliable, and I really like the co browsing feature since it allows the reps to walk through things with me whenever I need support."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7086180)

MT

Marcus T.

General Manager

> "Some modules are not applicable to our business model, but that will be true of any software or SaaS service."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7118088)

Jamie M.

Office Manager

> "We also appreciated ADP’s strong customer support and compliance expertise, which were particularly valuable in a regulated, multi-job environment such as construction."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7063959)

BJ

Brandon J.

Outreach Pastor

> "The only thing that would be considered a con is the wait time for general customer service."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7081684)

ES

Evelyn S.

Nurse Anesthetist

> "Every time I have had any questions I have always been able to reach my representative. If you are looking for a good legitimate company to run your payroll- I do not think there..."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7176504)

MG

Matthew G.

Owner

> "They both failed lack of customer support and communication."

[See full review](https://www.capterra.com/p/185859/RUN/#Capterra___7182194)

[View Reviews](https://www.capterra.com/p/185859/RUN/reviews/)

## User interface

4.61 (4,233)

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)

4.60 (1,587)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

1099 Preparation

207

Important

401(k) Tracking

150

Important

Access Controls/Permissions

120

Important

Gusto

Top features

28/50

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Approvals
-   Attendance Management
-   Audit Management
-   Automatic Tax Payment
-   Auto Update
-   Batch Processing
-   Benefits Management
-   Benefits Manager
-   Calendar Management
-   Cash Flow Management
-   Chatbot
-   Check Printing
-   Check/W-2 Delivery
-   Compensation Management
-   Compliance Management
-   Core HR Integration
-   Corporate/Business
-   Customizable Reports
-   Data Import/Export
-   Deduction Management
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Management
-   Employee Onboarding
-   Employee Profiles
-   Employee Self Service
-   Expense Claims
-   Expense Management
-   Expense Reimbursement
-   Expense Tracking
-   For Accountants
-   For CPA Firms
-   For Small Businesses
-   Generative AI
-   Mobile
-   Mobile Access
-   Multi-Country
-   Multi-Currency

[See all features](https://www.capterra.com/p/131882/Gusto/#features)

RUN Powered by ADP

18/50

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Approvals
-   Attendance Management
-   Audit Management
-   Automatic Tax Payment
-   Auto Update
-   Batch Processing
-   Benefits Management
-   Benefits Manager
-   Calendar Management
-   Cash Flow Management
-   Chatbot
-   Check Printing
-   Check/W-2 Delivery
-   Compensation Management
-   Compliance Management
-   Core HR Integration
-   Corporate/Business
-   Customizable Reports
-   Data Import/Export
-   Deduction Management
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Management
-   Employee Onboarding
-   Employee Profiles
-   Employee Self Service
-   Expense Claims
-   Expense Management
-   Expense Reimbursement
-   Expense Tracking
-   For Accountants
-   For CPA Firms
-   For Small Businesses
-   Generative AI
-   Mobile
-   Mobile Access
-   Multi-Country
-   Multi-Currency

[See all features](https://www.capterra.com/p/185859/RUN/#features)

### Recognition

No recognitions have been awarded to Gusto

RUN Powered by ADP is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

Gusto

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

RUN Powered by ADP

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Gusto

-   By Gusto
-   Located in United States
-   Founded in 2011

RUN Powered by ADP

-   By ADP
-   Located in United States
-   Founded in 1942

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[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.60 (1,587)](https://www.capterra.com/p/185859/RUN/reviews/)

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[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.60 (1,587)](https://www.capterra.com/p/185859/RUN/reviews/)

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[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.60 (1,587)](https://www.capterra.com/p/185859/RUN/reviews/)

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Features

4.2

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