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Gusto vs Justworks: Which is a better fit?

Updated on January 13th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 18,359 reviews from Payroll users.
% Fit
Feature ratings
Tax Calculation
4.6
Payroll Management
4.6
Direct Deposit
4.7
Tax Compliance
4.4
W-2 Preparation
4.7
% Fit
Missing features
Not enough reviews
Feature ratings
Tax Calculation
NA
Payroll Management
4.7
Direct Deposit
4.8
Tax Compliance
5.0
W-2 Preparation
4.8
User satisfaction
4.6
User reviews4,052
Ease of use
4.6
Functionality
4.5
Value for money
4.5
Customer support
4.4
4.6
User reviews730
Ease of use
4.6
Functionality
4.4
Value for money
4.5
Customer support
4.5
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Gusto is the all-in-one HR platform for growing businesses. No matter the size or stage of your company, Gusto puts the tools you need to hire, pay, and manage your team at your fingertips.

Justworks serves small and mid-size businesses by offering effortless payroll, benefits, and healthcare management solutions.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Blake J
Owner/ President
5.0

Blake J.: My name's Blake. I am the owner of Jeffries Lawn Service, here in Missouri, and I rate Gusto five out of five stars. Before Gusto, I was pretty much having to handwrite all of my paychecks. I was, honestly, not as legit as far as payroll taxes go. Not to self-incriminate myself, but before Gusto, I really, it was all handwritten and it was super not organized. And now with Gusto, everything's just so much easier. Gusto was what I chose just because their user interface seemed to be really friendly, down to earth. The fees weren't crazy expensive per month, so those were the main drivers for me choosing Gusto. Getting set up with Gusto was honestly super streamlined. I had a couple questions there at the beginning and I had a few chats with some of the people there, the help, online and on the phone, and they were super helpful, which really made getting all of my employees at the time set up, including myself, getting the business set up and then getting all of our taxes set up as well. If you're thinking about getting Gusto, I would highly recommend it. Recommendations, they're super easy to work with, makes things so much simpler on our end as owners, as business owners and administrators, payroll clerks, whatever. Just the whole process becomes so much more streamlined, and so I would definitely recommend Gusto for anybody.

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View all video reviews
Daryn W
Product Owner
5.0

Daryn: Hi, I'm Daryn. I am a Product Manager, and if I were to rate Justworks, I would give it a five. And if you want to hear or read more reviews, click below. Before Justworks, we had a different platform called Gusto. It was an excellent platform, in our opinion. The only unfortunate reason we had to switch was it just couldn't scale with the size of our company as well as Justworks. And Justworks offered so much more when it came to benefits, which was a huge, huge play. And especially in today's market, that's really what we were looking for. We chose Justworks for multiple reasons. One, they had a lot better benefits than previous HR resources that we had checked out. They were a lot cheaper. Also, the support was just amazing. The Justworks support team has been with us through the thick and thin, especially over these past few years. And that really won us over right at the beginning. And it has been an amazing journey ever since. Getting started with Justworks was super simple. I remember setting it up, as the head admin at the time, and it was very straightforward, very easy to put into place. They had an amazing support team that came alongside of us and were able to answer any questions we had really quickly, which was a huge benefit to helping us get through the setup process. And a lot of it was automated, we just had to upload a few things and everything was super simple. So if you're considering getting Justworks, I really recommend you look into what your company needs when it comes to benefits and weigh those against what other smaller HR platforms can offer. And you'll clearly see that Justworks has an amazing offer point there. But also, I would really highly recommend just reaching out to Justworks and contacting them, because you'll see their 100% awesome customer service team reaching out to you quickly and amazingly.

How Capterra sources reviews
View all video reviews
User interface
131882 video thumbnail}
1 Video
223913 video thumbnail}
1 Video
131882
5 screenshots
223913
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
1099 Preparation
207
Important
401(k) Tracking
388
Important

Gusto

Top Features
35/39
  • Approval Process Control
  • Audit Management
  • Auto Update
  • Payroll Outsourcing
  • 1099 Preparation
  • 401(k) Tracking
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Benefits Management
  • Calendar Management
  • Check Printing
  • Compensation Management
  • Compliance Management
  • Customizable Reports
  • Data Import/Export
  • Direct Deposit
  • Document Management
  • Employee Database
  • Employee Onboarding
  • Employee Profiles
  • Mobile Access
  • Multi-Country
  • Multi-State
  • Payroll Management
  • Payroll Reporting
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Tax Calculation
  • Tax Compliance
  • Third-Party Integrations
  • Time & Attendance
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
See All features
Hide Payroll Software Features -

Justworks

32/39
Show Payroll Software Features +
Gusto
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Justworks
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Gusto
  • By Gusto
  • Located in United States
  • Founded in 2011
Justworks
  • By Justworks
  • Located in United States
  • Founded in 2012
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