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Our software is designed for vacation rental owners from all over the world whether you own a single vacation rental or manage 500+ properties.
Owners and Organisers of Dance Schools, Gymnastics & Football Academies, and more. Make life easier for you, your coaches, and your customers with a simple and modern system that will help you grow!
I have had a great experience with Lodgify and the team. Great product and the service is excellent.
My main problem with this software was incorrect charges I received from Lodgify and the subsequent treatment I received by Lodgify customer service, where they failed to remedy their error.
Over all experience was amazing. Our on boarding specialist [SENSITIVE CONTENT] was very knowledgable of the platform and very good at explaining in detail for all to easily understand.
That is most of my reservations. I brought this to the attention of the Lodgify team and they said they are aware of the problem and ... too bad.
Since the beginning, while having a trial version, they won me over with their courteous, polite, professional, wonderful customer service.
The customer service is brutal. It’s impossible to get ahold of anyone and their response time on emails is once a day.
So far, we are happy with the performance of the program. The people are patient and happy to help with issues that need to be solved.
Work the bugs out of the software. Channel manager consistently fails more than it workds, had to use iCal to connect finally - NO HELP from "help-less line.
The support team are fantastic they respond so quickly and if the system can't do what you want they help work out how to work with what is available to suit your business.
When customers are auto-enrolled from one term to the next they are unable to apply a discount code. Trial customers can get lost between terms.
Fantastic bonus that they have massively reduced their fee to zero throughout the pandemic and I couldn’t have carried on using the system without that- I am extremely grateful for them.
Sometimes features can be limited or restricted. Overall the layout and ability to customise the colourshemes to match your brands is limited.
I might add, during the past year (COVID-19) the support, help and discounts over the year have been absolutely amazing, kind and thoughtful.
I dislike the amount Stripe charge as a platform fee and wish we had the choice of PayPal or a cheaper alternative. My clients moan about the cost and I don’t wish to incur the fee as a company.
They have been brilliant to deal with I would highly recommend them. The opportunity to feedback or suggest improvements would be nice.
Not yet used away from a WiFi connection so unsure how the offline aspect will work.
Sophie S.: So my name is Sophie. I am the owner of Shiny Blue Apartments, and I am giving Lodgify a five star review. So before Lodgify, I was manually using the different channels, Airbnb and Booking.com, to create reservations for my apartment. The biggest reason that I looked into a consolidated software to help me automate a lot of the tasks, primarily my calendar, my pricing, which was very difficult in managing between the different marketplaces. And then finally the biggest thing that I wanted to do was to create my own website, and Lodgify made it very easy for me to do so. I switched to Lodgify because I wanted an easy to use tool. I was able to get into the product and kind of play around with it and understand how easy it was. The onboarding process was wonderful. The person who I worked with was fantastic. She helped me set up everything, and once she explained a few things to me, it was easy for me to make any changes after that. And then building my website was great. Everything was integrated. I didn't have to create any code or anything like that. It was just a WYSIWYG type of interface that was easy to use. It was very easy to integrate into Lodgify with Airbnb and Booking. VRBO was a little bit of a challenge, but that was not really Lodgify's challenge. It's more of VRBO making it difficult for people to go through it. I have a little bit of a complicated situation with specific prices, actually not prices, but currencies that I use. The apartment is in Cyprus, so I needed to use Euros, so that presented a little bit of a challenge, but again, Maria, who was my onboarding specialist, explained everything to me. She spent more than an hour with me explaining everything and going inside the tool and showing me, not just doing it herself, but showing me and explaining to me why things are done in certain way. And once I did that and kind of understood the way it was built, it was just easy for me to make any changes. I would say make sure that you've got your listings first on your marketplaces. Understand the needs that you have. Make a determination Of you are looking to automate, whether it's your calendar, whether it's your pricing, or whether it's having your direct website. It could also be property management, which I'm currently not using from Lodgify. So I have a list of the criteria by which you're looking at. The other nice thing for Lodgify was, for me, it was pretty affordable, so it wasn't breaking the bank in having the software, so that made it even better for me.
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