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Our software is designed for vacation rental owners from all over the world whether you own a single vacation rental or manage 500+ properties.
Airbnb, Booking.com, Vrbo & Google VR property managers who need real-time syncing of bookings, prices, messages & availability - automation, team management, unified inbox & more, all-in-one tool.
I have had a great experience with Lodgify and the team. Great product and the service is excellent.
My main problem with this software was incorrect charges I received from Lodgify and the subsequent treatment I received by Lodgify customer service, where they failed to remedy their error.
Over all experience was amazing. Our on boarding specialist [SENSITIVE CONTENT] was very knowledgable of the platform and very good at explaining in detail for all to easily understand.
That is most of my reservations. I brought this to the attention of the Lodgify team and they said they are aware of the problem and ... too bad.
Since the beginning, while having a trial version, they won me over with their courteous, polite, professional, wonderful customer service.
The customer service is brutal. It’s impossible to get ahold of anyone and their response time on emails is once a day.
So far, we are happy with the performance of the program. The people are patient and happy to help with issues that need to be solved.
Work the bugs out of the software. Channel manager consistently fails more than it workds, had to use iCal to connect finally - NO HELP from "help-less line.
We have had a great experience. It has served our small company well and customer service has been fantastic.
The UI is really hard to read (tiny font, it's really hard to distinguish between properties on their calendar, the design is actually harder to read quickly than a spreadsheet would be).
The support team are excellent and have been helpful from the beginning. I love that the team are improving their software all the time based on what customers require.
No Android app, some problem with MLOS sync with Pricelab.
We have particularly loved the guest interface and the ease to switch over from our existing systems. We also really appreciate the help desk feature and get responses to our queries quickly.
I can really only say that the one negative is that currently you can’t view the entire month at once.
Additionally, I have been VERY impressed with the customer support. They are knowledgeable and very helpful, and they respond quickly to inquiries - and that is essential.
It's not about "cons" and what's least to like, it's about how the team deal with it. And for that, I have no negative comments.
Sophie S.: So my name is Sophie. I am the owner of Shiny Blue Apartments, and I am giving Lodgify a five star review. So before Lodgify, I was manually using the different channels, Airbnb and Booking.com, to create reservations for my apartment. The biggest reason that I looked into a consolidated software to help me automate a lot of the tasks, primarily my calendar, my pricing, which was very difficult in managing between the different marketplaces. And then finally the biggest thing that I wanted to do was to create my own website, and Lodgify made it very easy for me to do so. I switched to Lodgify because I wanted an easy to use tool. I was able to get into the product and kind of play around with it and understand how easy it was. The onboarding process was wonderful. The person who I worked with was fantastic. She helped me set up everything, and once she explained a few things to me, it was easy for me to make any changes after that. And then building my website was great. Everything was integrated. I didn't have to create any code or anything like that. It was just a WYSIWYG type of interface that was easy to use. It was very easy to integrate into Lodgify with Airbnb and Booking. VRBO was a little bit of a challenge, but that was not really Lodgify's challenge. It's more of VRBO making it difficult for people to go through it. I have a little bit of a complicated situation with specific prices, actually not prices, but currencies that I use. The apartment is in Cyprus, so I needed to use Euros, so that presented a little bit of a challenge, but again, Maria, who was my onboarding specialist, explained everything to me. She spent more than an hour with me explaining everything and going inside the tool and showing me, not just doing it herself, but showing me and explaining to me why things are done in certain way. And once I did that and kind of understood the way it was built, it was just easy for me to make any changes. I would say make sure that you've got your listings first on your marketplaces. Understand the needs that you have. Make a determination Of you are looking to automate, whether it's your calendar, whether it's your pricing, or whether it's having your direct website. It could also be property management, which I'm currently not using from Lodgify. So I have a list of the criteria by which you're looking at. The other nice thing for Lodgify was, for me, it was pretty affordable, so it wasn't breaking the bank in having the software, so that made it even better for me.
Vee: Hey, I'm Vee, I'm a property manager with HNFC Stays. We're a short term accommodation provider in England. We have five employees, five contractors, and we rate Uplisting four. When we've had only two properties we realized we need some sort of a channel manager, because it's really hard to maintain all your listings on Airbnb, Booking.com, VRBO. And Uplisting, it's very easy to implement, has a good price, and it was our first choice, to be honest. So the reason we chose Uplisting, is because a colleagues of mine who actually does, they own short term rental business suggested. So we thought, okay, we're gonna give it a try. And then as I said, it's very simple to use. Integration is very simple. The customer support is great. It's probably one of the best features of having Uplisting. They're always happy to support you there, and the whole process was very smooth. So starting with Uplisting is pretty easy. Yes, there are a few things you don't know how to do. Yet, if you reach out to a support team, a live support team, which is really important, they will get back to you within five to 15 minutes, and then they will resolve all the queries. Also, you have a big platform forum, where you're going to search the questions with very detailed step by step video how you can do it yourself. So I'd say Uplisting is more suitable for small business owners who are actually just starting out the short term management or property management business. I would say it's good for up to 15, maybe 25 properties max, because after that you probably need a more sophisticated software. Because with Uplisting, they're still an early startup and they need to implement a lot of new features that currently in the development, but it might take a while before it actually gets to your business.
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