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Our software is designed for vacation rental owners from all over the world whether you own a single vacation rental or manage 500+ properties.
Vacation Rental Hosts, Property Managers and Cleaners
I have had a great experience with Lodgify and the team. Great product and the service is excellent.
My main problem with this software was incorrect charges I received from Lodgify and the subsequent treatment I received by Lodgify customer service, where they failed to remedy their error.
Over all experience was amazing. Our on boarding specialist [SENSITIVE CONTENT] was very knowledgable of the platform and very good at explaining in detail for all to easily understand.
That is most of my reservations. I brought this to the attention of the Lodgify team and they said they are aware of the problem and ... too bad.
Since the beginning, while having a trial version, they won me over with their courteous, polite, professional, wonderful customer service.
The customer service is brutal. It’s impossible to get ahold of anyone and their response time on emails is once a day.
So far, we are happy with the performance of the program. The people are patient and happy to help with issues that need to be solved.
Work the bugs out of the software. Channel manager consistently fails more than it workds, had to use iCal to connect finally - NO HELP from "help-less line.
We love how we are able to integrate with our cleaners and not have to communicate every clean with them. I love that I can see when they arrive at the job and when they leave.
All of whom screwed me over. Once I delete them from my future bookings, I can't see them anymore and they all ran off with my money and I never heard from them again.
It helps me find skilled STR cleaners and the cleaning checklist, payment feature and notifications are amazing. I also love that it syncs with my Property management app.
If you're still turning over your properties yourself you're doing it wrong.
The auto-syncing and ability for cleaners to bid on the projects are so nice. It is a completely hands-off system to schedule cleaning at great prices with quality cleaners in your area.
It was hard to know why something (paying my cleaner) wasn't working. Both she and I were confused.
They heard why I was trying to use the product and actually made a great suggestion on how to use it. Love how easy it is to set up.
Managing the books has been our only trouble with TurnoerBnB.
Sophie S.: So my name is Sophie. I am the owner of Shiny Blue Apartments, and I am giving Lodgify a five star review. So before Lodgify, I was manually using the different channels, Airbnb and Booking.com, to create reservations for my apartment. The biggest reason that I looked into a consolidated software to help me automate a lot of the tasks, primarily my calendar, my pricing, which was very difficult in managing between the different marketplaces. And then finally the biggest thing that I wanted to do was to create my own website, and Lodgify made it very easy for me to do so. I switched to Lodgify because I wanted an easy to use tool. I was able to get into the product and kind of play around with it and understand how easy it was. The onboarding process was wonderful. The person who I worked with was fantastic. She helped me set up everything, and once she explained a few things to me, it was easy for me to make any changes after that. And then building my website was great. Everything was integrated. I didn't have to create any code or anything like that. It was just a WYSIWYG type of interface that was easy to use. It was very easy to integrate into Lodgify with Airbnb and Booking. VRBO was a little bit of a challenge, but that was not really Lodgify's challenge. It's more of VRBO making it difficult for people to go through it. I have a little bit of a complicated situation with specific prices, actually not prices, but currencies that I use. The apartment is in Cyprus, so I needed to use Euros, so that presented a little bit of a challenge, but again, Maria, who was my onboarding specialist, explained everything to me. She spent more than an hour with me explaining everything and going inside the tool and showing me, not just doing it herself, but showing me and explaining to me why things are done in certain way. And once I did that and kind of understood the way it was built, it was just easy for me to make any changes. I would say make sure that you've got your listings first on your marketplaces. Understand the needs that you have. Make a determination Of you are looking to automate, whether it's your calendar, whether it's your pricing, or whether it's having your direct website. It could also be property management, which I'm currently not using from Lodgify. So I have a list of the criteria by which you're looking at. The other nice thing for Lodgify was, for me, it was pretty affordable, so it wasn't breaking the bank in having the software, so that made it even better for me.
Jennifer: Hi, my name is Jennifer. I am the owner of Heavenly Homes. And I would give Turno a five out of five. Prior to using Turno, I was just relying on text messaging to schedule my cleaners and notify them of any changes, and it was not working very well for us because we were constantly having to message people back and forth, and it was just really messy. I chose Turno for our business because I had heard some good things about it. It also integrates with our property management software, and we get it for a great price. And it promised to help streamline and organize our cleaners and our supplies. Getting started with Turno was pretty easy. There are a lot of features, so it did take a little time learning the app and all the different things that I could do with it. At first, I felt a little overwhelmed because I was trying to make use of all the different features, but once I realized the things that I really needed and just honed in on those, it became very easy to use. If someone was thinking about getting Turno, I would definitely recommend it because I think it's very affordable option, and it has been such a blessing for our business because we are able to send messages to our cleaners, schedule our cleaners, make notes about the guests, the different guests that have been at the house, even keep track of when we need to replace certain inventory. So I definitely think it's worth giving it a shot if you need something like that to help you organize your cleaning team.
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