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Our software is designed for vacation rental owners from all over the world whether you own a single vacation rental or manage 500+ properties.
Softinn PMS is an all-in-one hotel management solution built for hotels with less than 100 rooms. Hotel kiosk ready. API ready.
I have had a great experience with Lodgify and the team. Great product and the service is excellent.
My main problem with this software was incorrect charges I received from Lodgify and the subsequent treatment I received by Lodgify customer service, where they failed to remedy their error.
Over all experience was amazing. Our on boarding specialist [SENSITIVE CONTENT] was very knowledgable of the platform and very good at explaining in detail for all to easily understand.
That is most of my reservations. I brought this to the attention of the Lodgify team and they said they are aware of the problem and ... too bad.
Since the beginning, while having a trial version, they won me over with their courteous, polite, professional, wonderful customer service.
The customer service is brutal. It’s impossible to get ahold of anyone and their response time on emails is once a day.
So far, we are happy with the performance of the program. The people are patient and happy to help with issues that need to be solved.
Work the bugs out of the software. Channel manager consistently fails more than it workds, had to use iCal to connect finally - NO HELP from "help-less line.
Responsive and friendly customer service, simple UI, Multi-functional yet easy to use, the channel manager function is the best.
Another system error that constantly encounter is each time we edit the comment box in guest reservation page, the room charges will automatically change to ZERO.
So far is good, The soft in Team is very good n efficient.
Guest database duplicate , hard to search for guest details.
On boarding is easy and with a dedicated team to assist with on boarding and an account manager to manage our account in the event of any issue.
I reckon IC reader is relatively important for all hotels. Its a bit inconvenient when front office has to manually input customer's data meanwhile customer has to wait a little longer to check in.
Easy to navigate through,responsive and easy to catch up with the system.
Sophie S.: So my name is Sophie. I am the owner of Shiny Blue Apartments, and I am giving Lodgify a five star review. So before Lodgify, I was manually using the different channels, Airbnb and Booking.com, to create reservations for my apartment. The biggest reason that I looked into a consolidated software to help me automate a lot of the tasks, primarily my calendar, my pricing, which was very difficult in managing between the different marketplaces. And then finally the biggest thing that I wanted to do was to create my own website, and Lodgify made it very easy for me to do so. I switched to Lodgify because I wanted an easy to use tool. I was able to get into the product and kind of play around with it and understand how easy it was. The onboarding process was wonderful. The person who I worked with was fantastic. She helped me set up everything, and once she explained a few things to me, it was easy for me to make any changes after that. And then building my website was great. Everything was integrated. I didn't have to create any code or anything like that. It was just a WYSIWYG type of interface that was easy to use. It was very easy to integrate into Lodgify with Airbnb and Booking. VRBO was a little bit of a challenge, but that was not really Lodgify's challenge. It's more of VRBO making it difficult for people to go through it. I have a little bit of a complicated situation with specific prices, actually not prices, but currencies that I use. The apartment is in Cyprus, so I needed to use Euros, so that presented a little bit of a challenge, but again, Maria, who was my onboarding specialist, explained everything to me. She spent more than an hour with me explaining everything and going inside the tool and showing me, not just doing it herself, but showing me and explaining to me why things are done in certain way. And once I did that and kind of understood the way it was built, it was just easy for me to make any changes. I would say make sure that you've got your listings first on your marketplaces. Understand the needs that you have. Make a determination Of you are looking to automate, whether it's your calendar, whether it's your pricing, or whether it's having your direct website. It could also be property management, which I'm currently not using from Lodgify. So I have a list of the criteria by which you're looking at. The other nice thing for Lodgify was, for me, it was pretty affordable, so it wasn't breaking the bank in having the software, so that made it even better for me.
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