SupportBee vs Denser AI: Which is a better fit?

Alex A

Analista de aplicaciones

SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are.

Search feature is completely useless. Formatting a message properly is a nightmare, especially when copy/pasting formatted text.

Good software, we are a happy user for years now. Works great and does what is says is does.

Alex A

Analista de aplicaciones

We can also report incidents about whether our applications have failures. In addition, we previously reported incidents through calls that had higher costs than those assumed with SupportBee.

Awesome customization and ways to stay in contact with customers, great customer support too.

Alex A

Analista de aplicaciones

We have been able to use the knowledge base with SupportBee to provide information about queries, execution scripts and solutions to problems in our databases.

William W

Conference Manager

This made it extremely easy to manage upwards of 200 requests in one day, routing them all to the appropriate department. Once in your queue, it is also a great way to track to-do's.

I think it is confusing when you respond to a ticket, and it shows up in an answered section. Sometimes I would still like to see a ticket but forget about it because it isn't clearly in my inbox.

Christianah C

Virtual assistant

I love the impressive array of features including web search and chat, enhanced technical support, superior customer service, proactive lead generation, unparalleled efficiency.

Eromonsele E

customer support

I'm concerned about denser AI's potential for bias amplification, lack of transparency leading to black-box decision-making, and it's impact on job displacement and inequality.

Samuel S

virtual assistant

My experience has been top notch and i will recommend business associates to give it a shot. I already recommended 6 of my close partners and they have very great experience as well.

Reem R

Head of English Department

It is risky to have all your eggs in one basket.

It gives me confidence that I can contact great technical support if I need help understanding the system.

Fahad F

Admin Incharge

Learning Curve: Acquainting yourself with all of its capabilities can be intimidating at first and require some patience and time.

I was satisfied with the precise and reliable responses provided by Denser AI, effectively addressing all my inquiries.