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Tidio vs SupportBee: Which is a better fit?

Updated on December 8th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 1,434 reviews from Customer Support users.
% Fit
High performer
Feature ratings
Support Ticket Management
4.3
Multi-Channel Communication
4.6
Live Chat
4.8
Reporting/Analytics
4.6
Knowledge Base Management
4.5
% Fit
Missing features
Not enough reviews
Feature ratings
Support Ticket Management
4.8
Multi-Channel Communication
NA
Live Chat
NA
Reporting/Analytics
5.0
Knowledge Base Management
4.7
User satisfaction
4.7
User reviews459
Ease of use
4.6
Functionality
4.6
Value for money
4.5
Customer support
4.6
4.3
User reviews32
Ease of use
4.5
Functionality
4.0
Value for money
4.2
Customer support
4.4
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Tidio helps 300,000+ businesses of all sizes, including Glovo, Praktiker, and ADT Security offer timely support and generate sales with an AI-powered customer service software.

Lasting relationships are built on meaningful conversations, one at a time. SupportBee is designed to facilitate such conversations. We provide you with the right tools to craft personalized replies.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-066ad0e6-b2ac-4ee6-64c5-08dc116f1ea4
Seth H
Director
5.0

Seth: Hey, my name is Seth, and I am the director at Camp Arrowwood. We are a summer camp in Tennessee and we are happy to award Tidio a five star review. Before we switched to Tidio chat, we were limping along with emails and phone calls, and we were using Freshchat and a couple other competitors. And tried out several, but we finally found Tidio and it offered a great solution for our organization. The main reason we decided to use Tidio is simply because it works really, really well. We're a smaller organization, so we don't have a tech team. And so, with Tidio, it was a great match of cost and ease of use, and we've had a great response to it. People actually use it. We're able to put it on our website through Squarespace, and it's able to help us connect with our customers in real time and have real time conversations with them, and it's very affordable. Tidio is one of the most simple programs I've ever used. It's simply a plugin paste to script into Squarespace or WordPress, whatever you're using, and then the interface is very simple. It's either web-based or you can download the app to have real time conversations with people who are on your website. If you were considering using Tidio, my main advice is to try it out. I think once you look at the customization, the ease of use and the features, especially being able to see the analytics of who's on your site, how long they've been there, also creating rules about, hey, if someone's on this page for this long, then I want this chat to pop up, I found it incredibly easy for our small team to use and it's helped us connect with our parents and customers a lot better. Try it out. Great price point. There's no need to spend hundreds of dollars a month or even thousands of dollars a month on another program.

How Capterra sources reviews
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User interface
144040 video thumbnail}
1 Video
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144040
5 screenshots
No screenshots provided by vendor

Tidio

Top Features
42/50
  • Call Center Management
  • Client Portal
  • Communication Management
  • Customizable Reports
  • Inventory Management
  • Queue Management
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Application Management
  • Chatbot
  • Chat/Messaging
  • Configurable Workflow
  • CRM
  • Customer Communication
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Email Management
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Help Desk Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reporting/Analytics
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • SSL Security
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Website Integration
  • Widgets
See All features
Hide Customer Support Software Features -

SupportBee

11/50
Show Customer Support Software Features +
Tidio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SupportBee
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Tidio
  • By Tidio
  • Located in United Kingdom
  • Founded in 2013
SupportBee
  • By SupportBee
  • Located in United States
  • Founded in 2011
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