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Tidio helps 300,000+ businesses of all sizes, including Glovo, Praktiker, and ADT Security offer timely support and generate sales with an AI-powered customer service software.
Lasting relationships are built on meaningful conversations, one at a time. SupportBee is designed to facilitate such conversations. We provide you with the right tools to craft personalized replies.
Bot for collecting leads are super powerful - easy to build conversation flow so the user thinks he talks with a real person great for automation.
The pricing for extra users is really the bad apect of this tool.
I like how their free plan allows you to get a nice chat widget on your website and it's reliable, robust, and the app is cool.
If you are looking for a chatbot, it is useless to go far, Tidio is the one for you.
With the auto-bot, the Tidio chat app has been fantastic for our business and capturing leads while we sleep. I've had a lot of fun building various automations to help us save time answering FAQs.
Will tell after few time more but i have problem to contact direct with people due timing.
Overall is brilliant app and best way to connect with my potential customers. I would recommend this platform for every small e-commerce business.
Its got limited export capability and some granular metrics I like to follow seem to be missing. Their add-on/upgrade structure also feels uneven and confusing.
SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are.
Search feature is completely useless. Formatting a message properly is a nightmare, especially when copy/pasting formatted text.
Good software, we are a happy user for years now. Works great and does what is says is does.
We can also report incidents about whether our applications have failures. In addition, we previously reported incidents through calls that had higher costs than those assumed with SupportBee.
Awesome customization and ways to stay in contact with customers, great customer support too.
We have been able to use the knowledge base with SupportBee to provide information about queries, execution scripts and solutions to problems in our databases.
This made it extremely easy to manage upwards of 200 requests in one day, routing them all to the appropriate department. Once in your queue, it is also a great way to track to-do's.
I think it is confusing when you respond to a ticket, and it shows up in an answered section. Sometimes I would still like to see a ticket but forget about it because it isn't clearly in my inbox.
Seth: Hey, my name is Seth, and I am the director at Camp Arrowwood. We are a summer camp in Tennessee and we are happy to award Tidio a five star review. Before we switched to Tidio chat, we were limping along with emails and phone calls, and we were using Freshchat and a couple other competitors. And tried out several, but we finally found Tidio and it offered a great solution for our organization. The main reason we decided to use Tidio is simply because it works really, really well. We're a smaller organization, so we don't have a tech team. And so, with Tidio, it was a great match of cost and ease of use, and we've had a great response to it. People actually use it. We're able to put it on our website through Squarespace, and it's able to help us connect with our customers in real time and have real time conversations with them, and it's very affordable. Tidio is one of the most simple programs I've ever used. It's simply a plugin paste to script into Squarespace or WordPress, whatever you're using, and then the interface is very simple. It's either web-based or you can download the app to have real time conversations with people who are on your website. If you were considering using Tidio, my main advice is to try it out. I think once you look at the customization, the ease of use and the features, especially being able to see the analytics of who's on your site, how long they've been there, also creating rules about, hey, if someone's on this page for this long, then I want this chat to pop up, I found it incredibly easy for our small team to use and it's helped us connect with our parents and customers a lot better. Try it out. Great price point. There's no need to spend hundreds of dollars a month or even thousands of dollars a month on another program.
Tidio
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