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Lasting relationships are built on meaningful conversations, one at a time. SupportBee is designed to facilitate such conversations. We provide you with the right tools to craft personalized replies.
End-to-end WhatsApp API solution for SMBs across the globe. Trusted by the fastest-growing brands in over 100+ countries
SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are.
Search feature is completely useless. Formatting a message properly is a nightmare, especially when copy/pasting formatted text.
Good software, we are a happy user for years now. Works great and does what is says is does.
We can also report incidents about whether our applications have failures. In addition, we previously reported incidents through calls that had higher costs than those assumed with SupportBee.
Awesome customization and ways to stay in contact with customers, great customer support too.
We have been able to use the knowledge base with SupportBee to provide information about queries, execution scripts and solutions to problems in our databases.
This made it extremely easy to manage upwards of 200 requests in one day, routing them all to the appropriate department. Once in your queue, it is also a great way to track to-do's.
I think it is confusing when you respond to a ticket, and it shows up in an answered section. Sometimes I would still like to see a ticket but forget about it because it isn't clearly in my inbox.
The sysem is really stable, they provide an app, excellent price good plans. Great features like bot and flow builder.
FRAUD Company - read this review seriously if you are going for wati.
Their Service is too good and customer support is also good and they give the best possible solutions to the problems.
Support has gone towards WORSE in the last 2 years since we're using it.
Its easy and accurate and has given us good results in reaching out to customres. Customres are happy and so are we.
I have to admit that I was skeptical at first when the company suggested we try WATI.
The ease of the dashboard and how simple it is to use compared to other software. Super quick Support team and our Account Manager has been really helpful.
Moreover, the prepaid plan makes it difficult to launch sudden high-volume campaigns without recharging.
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WATI
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