Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Trades and service businesses including plumbing, electrical, HVAC, cleaning and more. Designed for businesses with field teams looking to move on from time consuming paperwork.
1. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 6. Aviation Maintenance 7. Electrical and Plumbing 8. Landscaping and much more
Being paperless is a great selling point for our customers with real time reporting and easy access to our scheduling it gives the customer comfort in knowing that they can see real time progress.
Management are rude and arrogant. What is a glorified filing app as that is all it does.
This is a great app for booking and client management and works really well with invoicing integration. Heaps of awesome features, would definitely recommend.
The only problems we have had is with staff not being trained properly to use all the features.
The mobility and ease of use has cut the paperwork down to nothing. We run in the fitness industry and the ability to share with the clients some of the information helps to keep them happy as well.
And before Geo tries to tear this apart and disguise their lies. This was not one sentence the guy spoke.
It's very simple and easy to use. I would say it's very good for what it does, striking a reasonable balance between being user friendly and having tons of features.
Dont buy it not stable, has too many problems, stops my business from working, it is down and my business stops.
The scheduling feature is awesome as appointments can be rescheduled on the calendar, as well as in the client record. The customer service is somewhat good, which increases productivity.
These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support.
Their system is very user friendly and I love the customization for their format.
There were multiple errors resulting in missing invoices. We ended up abandoning that effort and resorting to pulling reports for the data needed.
As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.
You name it and it either is still not working or has broken multiple times in the last few months.
Aubree F.: Hi, I'm Aubree. I do Accounts Receivable for Appliance, Service, and Parts, and I give ServiceWorks a four out of five. Before we started using ServiceWorks, we used Swiftlink, and it was a little outdated. We used it mainly for inventory. It wasn't very good for being able to use with our technicians, or for scheduling, or anything that wise. We had to use multiple programs. Now, we can use one. We decided to use ServiceWorks because we were already using Swiftlink, and we were able to integrate over, and a lot of our information was able to come over very easily and not have to transfer all of our customer information. Getting started with ServiceWorks was pretty difficult, only because it is a new program. Our employees had to learn to use a new program. There was a lot of hiccups in the very beginning. We started when ServiceWorks initially began, so we were able to offer suggestions, which was really nice, but there was a lot of hiccups in the beginning, but now it's working a lot better. If you were thinking about using ServiceWorks, I would recommend that you start with the complete package, and then after you're able to use their complete package, they have an awesome thing where you can choose the features you want to use, which is great for your company. You can kind of choose what you want. Also, their customer service is amazing at helping you decide what you need and what you don't need. Definitely reach out to them. They're great about talking to you, working, walking you through everything.
Prioritize real-user-identified key features according to your needs to find your best fit.
GeoOp
ServiceWorks
GeoOp
--
Products similar to those you're currently comparing: