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Private and Public Postsecondary Institutions CTE Programs - Secondary Schools
Private, public, and international PreK-12/primary/secondary schools.
The reporting abilities of the system are outstanding and the customization options regarding querying the data are simple yet diverse and abundant. The customer support is amazing.
Customer service is poor. Lots of promises to get things done quickly, but we've had to wait months for simple changes and were given attitude about it.
I enjoy the ability to customize reports, the dash boards and many useful reports. In addition, I find the team at STARS very helpful and always helping us move forward.
Being a web based product it eliminates any costly server infrastructure. STARS is able to handle all our school processes from lead aggregation through career services/placement.
Query function is very helpful to build "customized" reports. Customer service has also been great to assist in building queries to fit the schools needs.
Sometimes it can be difficult to find a report or function in the system, however this could also be seen as a pro because STARS has so much to offer.
The STARS team is always quick to respond when I have any questions or concerns. STARS is an all around great system with and even better customer service team.
Fortunately, your team of customer support personnel are amazingly helpful and have always been super supportive and have happily walked me through the task at hand.
This is the worst program I have experienced since my son started school... there is always a glitch going on and the tech support is very slow at fixing problems. Some days it recognizes me.
This software is relatively affordable for schools. I like that you can send weekly progress reports to parents to keep them in the loop.
Navigation is frustrating and confusing. I don't fully understand its purpose.
This software is applicable to every aspect of a school and teacher's responsibilities, duties - it is very helpful and once trained I appreciate the capabilities.
You didn't know your staff would go to the trouble to upload something for just 24 hours, but that is what Renweb thinks, and refuses to change. Their default should be a one week date range.
This is definitely worth the cost. While the base price includes email, many parents don't read email, so texting is a great advantage, esp. when we really need to get in touch with them.
The thing I really hate is when you go to a classroom and it pops up "communication has moved.
Andrew: Hi, my name is Andrew. I'm a Director of Family Ministries. I give FACTS three out of five, and for more reviews like this click below. Before we switched to FACTS, we used an SIS system from Rediker, and part of the reason we switched the FACTS is that it can do more things. In addition to the standard SIS feature package, it had an integrated app for our school community and could do some pieces related to communications and to syncing with our website applications that Rediker couldn't. So that was one reason. And the primary one, we moved to FACTS. We chose FACTS for a couple reasons. As I said, the first one and an important one for us is that it interfaced with our software that manages our website and communications tools out of the box. You can make other custom integrations if you want to, but FACTS had that, been shipped with it. That was very appealing. Another piece is that it lived in the cloud, and as we moved many other systems to cloud-based infrastructures, we wanted the SIS system to match that. Lastly, it was an affordable solution for us. It might not have been the cheapest one around, but we figured we were getting what we paid for. Getting started with FACTS was complicated. The initial setup in terms of getting our information into FACTS was pretty simple. They had a good importing tool and we got our students and faculty moved over without too much trouble. We had some significant issues though, getting our school calendar to sync in FACTS, and through FACTS to the website, as well as our custom school app was significantly delayed. We had many rounds of conversations with FACTS customer support, trying to communicate that our issues remained. They were not resolved. And it took a significant amount of time in order to get those resolved. That was tough for our end users, particularly our parents who had been promised this app that worked and fully integrated with the system. And also, it made our school calendar unusable for a long time. We had to come up with ways to circumvent that. So that part was a challenge. A few recommendations if you're considering getting FACTS. The first is see what integrations it has out of the box. Again, lots of custom options, but FACTS, ships with the ability to integrate with a lot of learning management systems, that was important for us, as well as some website providers and some other things that schools and nonprofits often use. Another thing I'd recommend is getting clear about timelines for the onboarding process. You may well want to see a final version of your custom app well before you launch FACTS to your school community. That would've saved us a lot of headache and probably would've made the experience much smoother overall. Lastly, I'd encourage you to take a look at what FACTS is going to do in your environment. FACTS can do a lot of different things, but you may not need all the features, or you might decide that you really like some parts of it, but other features you're not going to use. Depending on your feature set needs, another product might be a better fit. That's what I'd recommend if you are looking at FACTS for your environment.
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