Virtuagym vs WellnessLiving: Which is a better fit?

Naomi T.: Hi, I'm Naomi. I am a group fitness instructor in the fitness instruction industry, and I rate Virtuagym a five out of five. Well, I was looking for an app that would benefit myself and my clients in the industry. And I was looking around, I didn't find any other apps in particular, but once I set up an actual session with Virtuagym, I realized they had all of the necessary components that I needed for my program to be successful. So rather than me having to search other places, I was able to start with them and end with them. I chose Virtuagym because when I was looking for an app that I could use with my clients, I wanted it to be able to schedule appointments with them, I wanted to be able to submit and post messages that were inspirational, motivational messages, I wanted for them to have notifications about any of the messages that I was putting out. I wanted to basically build like a community for my fitness program and when I spoke with the representatives of Virtuagym, they hit the nail on the head, it was everything and more that I needed for my program to be successful. Being that I just started the business a couple of months ago, I wanted to hit the ground running and everything that they had within their program was very beneficial for myself and my clients. I could log in and see the activity that my participants were submitting, they can also link their iPhones and as well as their watches, Fitbit's to the app. So any activity that they performed, it sync with the app and they didn't have to manually enter the information. Also, it's almost like a system where the person has their own platform to set up their information with a photo and progress pictures of how they've progressed along the program with me. It also gives them points and badges to reward them for all of their hard work, which is what I wanted for my program, I want it to be something where it was uplifting and motivational for them. The onboarding process was very easy. The way Virtuagym does their setup is that you get five sessions before your app is actually pushed out for participants to sign in, but they allow you the opportunity to go in and kind of maneuver and play with the app, just to see exactly what it's about, but they make sure you have sessions with them logging in to the Zoom session, where they're walking through your app as well as the platform with you, which made it very easy. Because before I had the meeting, I had an opportunity to go in, change my logo, and that was easy to do as well because it wasn't hard, it was just a simple upload. And then once I went in, they logged in on their end on my specific app and we went through the little things I had questions about. So every session, at the end of it they would discuss with me any areas of concern or questions for the next time that we met. And then even when I came up with things in the middle before we met, we would discuss it in the next session. So that was very beneficial to have the five sessions of the onboarding to make sure that the app was working properly and that I had any questions answered. So that way, when I'm working with my clients I knew how to answer any of the questions that they had. So it was very easy in the process. A recommendation that I would have for you, if you were to look into using Virtuagym as your choice of apps for your fitness program, just make sure you know exactly what it is that you want for your app and what you want your clients to be able to get out of the app. They are very good at answering the questions that you have, so in order for them to help you better, you would have to know upfront kind of what it is that you're looking for and what it is that you need guidance with. I know there were a few things where I had questions for them, as long as I had those questions ready and ready to go when we met, it was easy for them to maneuver and help me out. So I would just say, be prepared with playing around with the app beforehand. So that way your questions can be answered easier and quickly.

Eric J.: My name is Eric. I'm the managing director and office manager for Body Basics Wellness Center in Reisterstown, Maryland. Our company is about one to 10 employees, and I would rate WellnessLiving a five. We currently use WellnessLiving as our CRM, which is our customer relationship database. It basically holds all of our customers. We book appointments, schedule appointments. We do all of our transactions through the application. We also are able to produce reports, track sales. We do marketing from it. Another of other features that we use internally, we're able to communicate with clients through email, through text message pretty seamlessly. We also use it to do marketing campaigns through social media as well as through email outlet. What else we use it for? We also use it for our reviews. Customer reviews are done in WellnessLiving similar to what they would do in a Google Review. So, we use all of those things on a day-to-day basis. The thing I like most about WellnessLiving is it's very user-friendly. It was easy to interface with it or integrate it into our current network. Not a lot of ramp-up time to get it really going in initial setup and implementation of it. The staff was very friendly, very patient, but also worked to expedite the process of getting us up to speed, so we could launch quicker than our anticipated date. I also liked the layout of the application. The functionality is very easy to learn. It's not cumbersome. The navigation around the site is pretty fluent. It's very flexible and it was easy for us to train our staff and for us to really learn it in a very quick time. The thing I dislike, or it's a little frustrating, is when you have some issues, maybe functionality or something else going on, there is a little difficulty getting a response quicker than you would like. So I know they're working on that, but that turnaround time can be a little bit frustrating, just waiting to hear back from the staff or the management there. So, that's been the most challenging thing. Again, I know they're working on it. They use a community form for you to put new issues and bring up current issues to see if other people have brought those issues forward, and you can look in that form to see if there's answers for your issues, but that's probably one of the most difficult things is reaching out to them and then taking a while for them... I say a while, but at least twenty-four, about forty-eight to seventy-two hours sometime, before you hear something back from them.