Cloudbeds vs SkyTouch Hotel OS: Which is a better fit?

Dan: Hi. My name is Dan. I'm the general manager of a hotel here in the hospitality industry. I'm here to review SkyTouch Hotel OS. Out of five stars, I would give it a five. We were using another piece of software called Maestro PMS. We've been with that company since about 2003. It has some great features and some great options, but it really struggled at the time with connecting to some online sites and that was just becoming very problematic for us as a company. The integrations also weren't quite as plentiful as they were with SkyTouch. That was really important to us in looking for a new property management suite. There were so many reasons why we chose SkyTouch. First of all, the price point. They were more affordable than the software that we were with before. Obviously, that was super helpful. They have so many integrations with other functionalities. Like with our key card provider that made for a seamless integration. They were also integrated with a number of the online travel agencies. That allowed us to get our rooms and our inventory up and available online. That opened up a whole new world for us. Modifying reservations is super simple. In some cases, you can literally just drag and drop a guest from one room to another room. With our previous provider, you had to cancel it and make a new reservation and it just became a real time-intensive process. The other part that we really liked about SkyTouch is that it was cloud-based. We didn't have to worry about posting the service here on any of our local servers. Knowing that SkyTouch was taking care of the security elements there really gave us a big peace of mind. They also have this really cool training function called SkyTouch University that allows you to go through each of the modules and learn step-by-step what the process is. How to use the program, how to troubleshoot, which was not only helpful as the administrator and the one who implemented the program. Also, it's a wonderful tool for each of our staff when they come onboard, when they're starting out here with us at the hotel. It was overall a pretty simple process onboarding with SkyTouch. Starting new reservations is obviously really, really simple. The one piece that would have been helpful would be allowing a data merge and that wasn't a feature at the time with SkyTouch. We weren't able to just import all of our existing reservations in with them. That was really just a matter of getting our staff members to basically take one reservation at a time out of the old system. The cool part was it actually helped them learn how to use SkyTouch even more quickly by actually making those real reservations. Other than that, there was a strong support team with SkyTouch available to walk us through the process to help us make sure all of our settings were correct, the pictures were updated. It was a really easy process. I would absolutely encourage everyone to check out SkyTouch. Like I said, they're an easy company to work with. Their 24/7 phone support is fantastic. Even if you're calling at two in the morning with a problem, they've got somebody there. Overall, I couldn't have been more pleased with the decision to move to SkyTouch. I would highly recommend that everybody consider them as well.