Five9 vs Talkdesk: Which is a better fit?

Mike: Hi, my name's Mike, I'm a Career Advisor. I would give Five9 four out of five stars. For more reviews like this, please click below. Five9 allows us to connect with our customers spread out across the entire world, mostly throughout the US, but also in other countries, as well. As a career advisor, we help a lot of military families. And being able to connect with people wherever they are without having to dial country codes and just having a seamless system is great. Really, it just lets us keep track of all of our learners seamlessly and efficiently. My favorite parts of Five9 are the fact that it's all contained within the plugin that we use in our Salesforce application. So basically, we can have full access to our phones, our voicemail, transfers, inbound calls, outbound calls, all while working within our CRM. So it's a one-size-fits-all tool for us, where we don't have to have lots of different applications running and everything can just be in one location, it makes it really easy. If I could change anything about Five9, I think I'd make it a little bit more consistent on wireless networks. It's definitely very stable when you are connected to ethernet, but if you are on a wifi network or you're sharing a network, as a lot of people probably are in their remote work-from-home environments, it can be a little bit spotty with some dropped calls and connectivity issues.

Bernard G.: I'm Bernard, Contact Center Cloud Consultant, and I rate the Talkdesk solution a four out of five. For more reviews and information about Talkdesk, click below. Before using the Talkdesk cloud solution, we were using a Nortel PBX with basic call hunting capabilities among different representatives. It just wasn't simply a good solution for us and a cloud solution is what we were looking for. Talkdesk was chosen after evaluating a few vendors because it provided our retail store the ability to integrate with our CRM system, which happens to be the Microsoft Dynamic Solution. ,When a customer calls in for a phone order, the Talkdesk solution would be able to identify who the customer is and integrate with the CRM and pull up their previous purchases. It would also automatically integrate and let us know which of our promotions are relevant for what they've bought in the past, a great opportunity to upsell the customer and make them satisfied by really knowing them better than ever before. Talkdesk was relatively easy to integrate with our CRM system. It required a little bit of input from the VAR in how to configure it. The basic queuing logic was definitely very easy to establish and that was up and running very quickly. The artificial intelligence capabilities were a bit hard to really grasp in terms of what can really be done in a production setting but, overall, our goals for having a live operating system among the agents was easily met and is in operation today. If you're evaluating a cloud-based contact center solution, I would put Talkdesk on your list of two or three providers to consider and to evaluate. You may want to look at inContact or NICE inContact and Five9 as well. The best thing of all three is that these are all very hungry, successful companies that are really wanting to earn your business and so you can play up one against another to get the best pricing available. Overall, all three of them will work extremely well with the most popular CRM systems of Salesforce and Microsoft Dynamics and others but, generally speaking, I would say you want to discuss this with a VAR, if you have one, on which one they have worked with in the past. That will have greater success of having your CRM system implemented effectively and lead to a successful deployment. Overall, I think you will find that the Talkdesk solution absolutely can be made effective for almost any size business.