# Compare Five9 vs CallRail 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Five9 and CallRail based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132405-141829/Five9-vs-CallRail --- # Five9 vs CallRail Features and Cost Comparison Last updated March 31st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Five9CallRail2/4 selected [Five9](https://www.capterra.com/p/132405/Five9/)[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) [CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) [## Five9](https://www.capterra.com/p/132405/Five9/)[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) Starting Price $159.00/month Value-for-Money 4 Functionality 4.1 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [481 reviews](#user-reviews) Positive 397 Neutral 57 Negative 27 [## CallRail](https://www.capterra.com/p/141829/CallRail/)[4.5 (173)](https://www.capterra.com/p/141829/CallRail/reviews/) Starting Price $55.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [173 reviews](#user-reviews) Positive 156 Neutral 7 Negative 10 ## Not a match? 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What’s your intended use case? ## Summary * * * Features in Call Tracking Software 34 / 48 Only Five9 - AI Copilot - Auto-Dialer - Campaign Management Best performer 39 / 48 Only CallRail - Activity Tracking - Caller ID - Call Scoring User satisfaction User satisfaction 4.2 User reviews[481](https://www.capterra.com/p/132405/Five9/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.0 Customer support 4.3 User satisfaction 4.5 User reviews[173](https://www.capterra.com/p/141829/CallRail/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $159Other, Per Month - Free version - Free trial Price starts from $55Usage Based, Per Month - Free version - Free trial Best for Best for Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors. Best for CallRail is perfect for marketing agencies, data-driven marketers, multi-location businesses, small business owners, and anyone who relies on quality inbound calls to grow their business. ## User reviews Pros & cons VP Viviana P. TRAVEL AGENT > "I liked that I was able to keep track of calls and have the ability to multitask between calls like conferencing a..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7033373) VP Viviana P. TRAVEL AGENT > "I did not like when I use to get alot of Spam Calls through the system." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7033373) Dionne Joy M. Service Hub Representative > "Five9 provide great service for inbound and outbound communication between customer and client." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7068648) MG Monika G. Manager > "You lose a lot of business and end up paying employees to wait for them to fix it" [See full review](https://www.capterra.com/p/132405/Five9/#SoftwareAdvice___7002128) AR Amin R. Data Analytics Manager > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6882568) KW Kellie W. Manager > "Frequent software crashes and login issues" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) KW Kellie W. Manager > "Client Support: Five9's Al-driven routing and real-time analytics help streamline client interaction." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) AP Amitabh P. Technical Support Engineer > "Automatic logout from the machines if you are not there for even 5 minutes." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403) Dionne Joy M. Service Hub Representative > "Phone and mobile feature, great security, value for money and sales team." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7068648) KW Kellie W. Manager > "Inaccurate reporting (sometimes)" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) KW Kellie W. Manager > "Supervisors can monitor and coach each agent in real time, which helps teams' performances." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) MA Marilyn A. Virtual Assistant > "Also, even after months of use, when you try to access it, it says it needs to be downloaded again." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653) VR Verified Reviewer DATA ANALYST > "Additionally, it makes it simple to gather client feedback and manage calls without any lags, guaranteeing excellent..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6661295) JC Jeyson C. Dispatcher > "The fact it doesn’t have a phone line dial addition it’s a bit hard as we must use another app to be able to call and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4974791) FM Freyxa M. Prequalification analyst > "It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6815938) SB Shahriar B. Call center manager > "Not friendly and too many defects with unusual operations." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6758139) VR Verified Reviewer WFM Manager > "All in one place shop, and its constant AI innovation product offering, apart from their amazing support team" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876707) JR Jennifer R. Billing Dept > "Not good - five 9 is hard to install and once closed for day it was a whole process to open ." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6347271) Andrey S. Software Engineering Director > "I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6144000) BM Bharath M. Clouds Ops engineer > "Laggy in performance." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6604344) KW Kellie W. Manager > "Team Collaboration: Five9 integrates well with Microsoft teams. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) MP Micha P. Technical Support Specialist > "It's annoying as the agent has to inquiry again to the customer over the phone." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4887009) JP Jenelyn P. Customer service representative > "It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6334273) Donny H. IT Manager > "It has created issues regarding sending and receiving data because Five9 is stuck in the past with their API, which..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4704965) AP Amaury P. IT MAnager > "I like is not as other software that you don't know where to find the buttons, seems really user-friendly." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6813766) HG Helen G. Customer Solutions Manager > "We were able to realize that we had an issue with ACW and Hold time throughout our department that was having a..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) KW Kellie W. Manager > "Many of the users praise the support team's efficiency!" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) CC Charmaine C. Customer service representative > "This often makes for lost time, missed 2nd click, resulting in the call not being correctly dispositioned." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3998761) KW Kellie W. Manager > "Customer Support: Customer support is generally responsive and knowledgeable. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) HG Helen G. Customer Solutions Manager > "Dropped calls and missing call recordings are common issues." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) JP Jenelyn P. Customer service representative > "Its very convenient to taking contacts and manage the all contacts" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6334273) Ilan T. Graphic Designer > "If your internet is going in and out the program does take a while to boot up." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3799763) VR Verified Reviewer Operations Trainer > "I love how you can monitor calls, listen to call recordings & download them." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6013116) Aditya B. Tech support associate > "If there was a little bit of network trouble, the call dropped or there was no voice from the other end." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4450489) AP Amitabh P. Technical Support Engineer > "It is added as a plugin and is easy to use and manage." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403) MC Matthew C. Senior Sales Executive > "Sometimes I can’t tell which number the call is coming from" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3822741) Sigmund D. Senior Workforce Analyst > "It works well if you don't need to deep-dive on call and ticket data in the future, in which case you would need to..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3732063) VR Verified Reviewer Manager > "Report building is overwhelming for those who lack knowledge." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3859689) HG Helen G. Customer Solutions Manager > "The reporting gives you a deeper insight which allows you to coach metrics that will increase the productivity on your..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) Taylor B. Customer Service Associate > "When we first switched to Five9 we had some issues with agents signing in and sometimes being logged out involuntarily" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3254927) Sanchita J. Technical support engineer > "Very reliable software to use." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6464790) HS Hollie S. employee (information specialist for share holders) > "At times it would run slow, and we would run into tech issues with dial up system some times." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2881944) MA Marilyn A. Virtual Assistant > "So I like how simple the platform is overall." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653) KA Kimberly A. Independent contractor > "even if I was receiving calls regularly the page would keep timing out and expiring." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3037589) VR Verified Reviewer Operations Trainer > "The Five9 University really helped all the users in my company, so when Five9 actually roled out, they were like true..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6013116) JC Jon C. CEO > "The tech even had issues trying to set the filters for a report to run. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2886887) VR Verified Reviewer Data analyst > "The centralized management of incoming and outgoing calls is a real plus that FIVE9 offers to its community beyond..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4207234) KMD Krystel Mae D. CSR > "I was kicked out multiple times and had to reset and make a new password many times before." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3400123) MP Micha P. Technical Support Specialist > "Reliable software for remote technical support work. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4887009) IO Idrissa O. Manager > "The reports are often not very easy and easy to understand" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4404055) HG Helen G. Customer Solutions Manager > "With that insight, we were able to be strategic with our coaching which had a positive impact on customer experience..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) NT Nikki T. Customer service rep > "It does not always pull up information or give correct customer information." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3026171) IJ Ikiera J. CEO > "Overall I really love using Five9, it's effective for the most part and navigation is pretty easy once you get used to..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3551245) VR Verified Reviewer Owner > "currently now they wont even answer us to try and resolve the integration issue." [See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243) CdK Cédric K. Marketing and communication > "It has excellent creative features for your business and is customizable to meet your specific business needs." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4391348) Michael L. Senior Recruiter > "There have also been random occurrences of my mic/audio cutting out, requiring a browser cache/cookies clear and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668520) TR Thea R. Customer Service Representative > "There are also seldom reports of tool problem when it comes to this platform, it's performance is deliberate and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4175475) LW Lynn W. Technical Support Specialist > "Five9's network being shoddy at best, they take forever to put you on the redundant network to get you back up and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) OF Osman F. Manager > "How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3708264) Michael L. Senior Recruiter > "There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668520) TB Tarell B. Customer Service Rep > "What I like most is that integration to speak to customer and third party seller on a given interaction." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3589156) LW Lynn W. Technical Support Specialist > "Our company is losing their mind with this software and already on the hunt for new call center software to replace. ..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) CC Charmaine C. Customer service representative > "The seamless connection between clients and the representatives off site (both in office and from home)" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3998761) Max S. Contact Center Enigeer > "The only issue I have with five9 is the admin is not the easiest to manage, and I don't like that it is not web-based..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2689104) AD Alioune D. CEO > "You can make international incoming and outgoing calls without any problem." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4415402) JL Johnny L. Customer Service Representative > "setting is to complicated to understand." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3410910) VR Verified Reviewer Owner > "how efficient it is and that it can call multiple numbers at once and have the ability to have a pop up screen on your..." [See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243) SG Selena G. Call Center Agent > "Installing it was a multi step process. And I could see how this could go wrong for some doing this at home with no..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668551) MC Makayla C. Veterinary Assistant > "It is very easy to use in comparison to other similar products." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6041522) LW Lynn W. Technical Support Specialist > "Voice quality has gone down. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) Ilan T. Graphic Designer > "Actual program updates were also rare, it was fairly statuc and generally reliable." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3799763) LW Lynn W. Technical Support Specialist > "Seems like every issue has to be escalated to the engineers. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) VR Verified Reviewer Report Analyst > "Pretty good with ups and downs, it's just a good product to start your small contact center." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3822337) LW Lynn W. Technical Support Specialist > "The tech support from them is meh at best, tough to work with and not very knowledgeable. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) IO Idrissa O. Manager > "the web interface is much better than the java version." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4404055) LW Lynn W. Technical Support Specialist > "Customer service is a bit of a joke." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) VR Verified Reviewer Business Advisor > "I liked having all the information avaliable to you right there for each client" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3735094) LW Lynn W. Technical Support Specialist > "Now for the last four months we have been plagued with issues. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) [View Reviews](https://www.capterra.com/p/132405/Five9/reviews/) SM Sean M. Director of Admissions > "CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) SM Sean M. Director of Admissions > "One key insight I needed was into individual rep performance, which CallRail did not provide." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) IB Irene B. Digital Marketing Manager > "They provide fantastic ad-referred tracking—not only in real time but also if the client calls back later." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) SM Sean M. Director of Admissions > "I used CallRail for many years before my call center outgrew what they offered." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) SM Sean M. Director of Admissions > "That being said, I would absolutely recommend CallRail to a smaller center that isn't looking for a call platform so big that it..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7044829) IB Irene B. Digital Marketing Manager > "They are a little hard to understand." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7050851) DV David V. Lead Developer > "Overall it's a been a positive experience and we have continued to increase our use of CallRail over this last year and expect to..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___7045781) AK Andrii K. CEO > "The fact that such a significant change in billing was made without my explicit consent is not only unethical but also suggests a..." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) NN Noah N. Marketing Manager > "It's super easy to create, manage, and utilize hundreds of call tracking numbers at once." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6729395) BB Billy B. CEO/President > "Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4919144) VR Verified Reviewer Marketing Coordinator > "CallRail allows us to track conversions from our ad campaigns more effectively, with greater precision, and with more analytic..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4319625) AK Andrii K. CEO > "The refusal to issue a refund for a service that I did not sign up for is unacceptable." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) Ashley R. SEO > "very highly recommended and is a staple to our company and our clients" [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6629836) AK Andrii K. CEO > "Please be very cautious with their billing practices and their account management." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) VR Verified Reviewer Lead Organic Marketing > "Apart from this, powerful tool to track the calls and generated reports are very insightful what deliver to client during call." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710) AK Andrii K. CEO > "NA read a review below, it’s unacceptable what they do" [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___5093799) SR Shaikat R. CEO > "They provide 5 local numbers and 250 local minutes, which is an incredible offer for mid-tier lead-gen marketers." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) Ryan J. Founder > "Doesn't integrate into Podio like smrtPhone.io does." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) AA Armando A. Head of Product Development > "The interface is very user friendly and easy to learn." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___6493796) Ryan J. Founder > "Super complicated to set up." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4177688) VR Verified Reviewer Lead Organic Marketing > "Most helpful for Digital team to track calls and check the quality of calls to determine the scope the lead." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3728710) TY Teresa Y. Tech Support > "Arbitrarily, CallRail starting revoking permission for various admin functions without notifying me or my Corporate offices. Since..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2654606) SR Shaikat R. CEO > "For large agencies and businesses, they also have decent packages. If you want to try this tool, you can sign-up for the 14-day..." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___4455717) CJ Camilo J. Owner > "From the moment you call this company's sales department you will catch the feeling that something is not right." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3213994) KN Kate N. Director of Operations > "This allows us to better identify good lead opportunities and understand our PPC reporting more fully." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3729974) IR Ilysse R. Project Manager > "CallRail can be rather expensive, but there are options to downgrade the account if you don't need every feature." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2501609) TD Trevor D. Marketing Manager > "callscribe for custom lead classification and categorizing calls, the timeline for web history to call is also a great feature" [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2965703) DL Dagoberto L. Designer > "The free plan/trial isn't long enough to see if the software is worth investing in, I would hope they increased the duration." [See full review](https://www.capterra.com/p/141829/CallRail/#SoftwareAdvice___2452017) KF Kaden F. Client Success Manager > "Callrail has provided an inexpensive option to monitor and record calls and leads for our clients." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3482270) Saeed K. Marketing > "They are unethical, they added a charge to my account without me opining in for that additional service." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) VR Verified Reviewer Account Director > "It's great for all of our clients and with the main dashboard allows easy use." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___3596226) Saeed K. Marketing > "They refuse to issue a refund for that." [See full review](https://www.capterra.com/p/141829/CallRail/#Capterra___2542402) [View Reviews](https://www.capterra.com/p/141829/CallRail/reviews/) ## User interface [Five9](https://www.capterra.com/p/132405/Five9/) 4.22 (481) [CallRail](https://www.capterra.com/p/141829/CallRail/) 4.49 (173) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Five9 34/48 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversion Tracking - CRM - Customizable Reports - Data Import/Export - Generative AI - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Monitoring - Multi-Campaign - Performance Management - Predictive Dialer - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - ROI Tracking - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/132405/Five9/#features) CallRail Top features 39/48 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scoring - Call Scripting - Call Tracking Metrics - Call Transcription - Call Transfer - Call Whispering - Campaign Analytics - Campaign Management - Computer Telephony Integration - Contact Management - Conversion Tracking - CRM - Customizable Reports - Data Import/Export - Generative AI - IVR - Keyword Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Monitoring - Multi-Campaign - Performance Management - Predictive Dialer - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - ROI Tracking - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/141829/CallRail/#features) ### Recognition Five9 is recognized as a top-rated tool in 4 Capterra Shortlist reports CallRail is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Five9 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos CallRail Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Five9 - By Five9 - Located in United States - Founded in 2001 CallRail - By CallRail - Located in United States - Founded in 2011 ## 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