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Five9 vs Aspect Workforce: Which is a better fit?

Updated on February 16th, 2025
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Summary
Key features rated by users
Features selected based on 4,067 reviews from Call Center users.
% Fit
Not enough reviews
Feature ratings
Call Center Management
4.5
Chat/Messaging
--
Call Logging
4.5
Call Tracking
5.0
Call Recording
4.5
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
NA
Chat/Messaging
--
Call Logging
4.0
Call Tracking
NA
Call Recording
--
User satisfaction
4.2
User reviews472
Ease of use
4.2
Functionality
4.1
Value for money
4.0
Customer support
4.3
4.2
User reviews257
Ease of use
3.9
Functionality
4.1
Value for money
3.8
Customer support
3.9
Price starts from
Monthly subscription
Free version
Free trial
Not provided by vendor
Free version
Free trial
Best for

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

Contact centers with 200+ agents that want to easily manage their workforce across locations, channels and skills.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-0909b26f-d90f-4749-7e7a-08d9e6a828c2
Michael L
Career Advisor
4.0

Mike: Hi, my name's Mike, I'm a Career Advisor. I would give Five9 four out of five stars. For more reviews like this, please click below. Five9 allows us to connect with our customers spread out across the entire world, mostly throughout the US, but also in other countries, as well. As a career advisor, we help a lot of military families. And being able to connect with people wherever they are without having to dial country codes and just having a seamless system is great. Really, it just lets us keep track of all of our learners seamlessly and efficiently. My favorite parts of Five9 are the fact that it's all contained within the plugin that we use in our Salesforce application. So basically, we can have full access to our phones, our voicemail, transfers, inbound calls, outbound calls, all while working within our CRM. So it's a one-size-fits-all tool for us, where we don't have to have lots of different applications running and everything can just be in one location, it makes it really easy. If I could change anything about Five9, I think I'd make it a little bit more consistent on wireless networks. It's definitely very stable when you are connected to ethernet, but if you are on a wifi network or you're sharing a network, as a lot of people probably are in their remote work-from-home environments, it can be a little bit spotty with some dropped calls and connectivity issues.

How Capterra sources reviews
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video-8cc78b55-328b-4e9a-98e9-08da44f40610
Bernard G
Cloud Applications Consultant
4.0

Bernard: Hi, I'm Bernard contact center as a service consultant. And I rate the Alvaria Workforce Management a four out of five. For more information about Alvaria and its solutions click below. Before using Alvaria, a solution involving a customized homegrown solution with Microsoft dynamics was being used without the power of a true workforce engagement management solution. And so Alvaria was by far more appealing for a larger enterprise in general. Alvaria is the most logical solution for an aspect, a branded contact center, which is where this essentially originated from many years ago. It's very tightly integrated into the workflows. And as a result, you can create the workforce engagement models for voice and for email and for chats and other forms of communications in a contact center. And it works extremely well. Alvaria's solutions are really designed to be used by professionals with experience in the workforce engagement environment. And so if you are a professional, who's worked in the workforce management field and know the lingo and the overall metrics. It's very easy to get started. I would say that this is a solution that's really more geared to the more sophisticated, larger enterprises and for a mid-size type business it may not be the best solution for you. And there's some other alternatives that may be suited to a business that wants very basic requirements. For those evaluating a workforce engagement solution or workforce management solution. I would suggest that you work with a workforce management consultant who can assist you in setting up the overall workflow, logic and business goals for the actual configuration. For most mid-sized companies, you might want to look for solutions from NICE and from Verint and a few others, or Calabrio that are more geared to the more cost effective cloud-based mid-market solutions. However, the Alvaria solution definitely is one of the leaders and will meet your requirements, especially for the larger enterprises.

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User interface
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1 Video
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1 Video
132405
4 screenshots
160354
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Five9

Top Features
36/41
  • Activity Tracking
  • Caller ID
  • Call Whispering
  • Contact Management
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Surveys & Feedback
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Aspect Workforce

19/41
Show Call Center Software Features +
Five9
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Aspect Workforce
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Five9
  • By Five9
  • Located in United States
  • Founded in 2001
Aspect Workforce
  • By Alvaria
  • Located in United States
  • Founded in 1973
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