Five9 vs Business VoiceEdge: Which is a better fit?

For the customer, the most important thing is that it is not crackly, not difficult to hear you. So in some ways that is the most important thing when looking for a good program.

There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.

I like it a lot because it's easy to use with good, fast and efficient support. It has lots of advantages in terms of functionality and also in terms of price.

Poor support, no ownership over their product, daily crashes.

Five9 has brought an incredible amount of ease and flexibility to our Customer Care department. Five9 offers us full control over all of our campaigns with easy to use software and fantastic support.

Cora C

Membership Services Representative

The software crashes A LOT. As a user I have had the software crash multiple times while I was in a chat, on a phone call with a customer or in the middle of writing an email.

Lin L

IT Analyst

Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior.

Michael M

Career Advisor

There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an endless loading symbol).

The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.

Terrible service, pricing is awful, phones are often down, the interface is SO DIFFICULT, changing anything is so difficult to accomplish.

The program really does save time and money. I love the many calling features that helps raise the productivity of the business.

I am posting this via my cell phone - that is how sick and tired I am of Comcast. If you are considering them for your company's service, do so at your own peril.

Comcast Business is great for my company. It is reliable and affordable.

We also get hammered with ghost calls. This phone system will undermining your business and frustrate your customers.

This app has a seamless interface, and the ability to maneuver calls from one device to another is pretty cool.

The sudden loss of service for our 800 numbers, hunt group setup, terrible support, and no help from the sales team. Their portal is the worst one I have worked with.