# Compare Five9 vs Zoho Desk 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Five9 and Zoho Desk based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132405-169505/Five9-vs-Zoho-Desk --- # Five9 vs Zoho Desk Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Five9Zoho Desk2/4 selected [Five9](https://www.capterra.com/p/132405/Five9/)[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) [## Five9](https://www.capterra.com/p/132405/Five9/)[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) Starting Price $159.00/month Value-for-Money 4 Functionality 4.1 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [481 reviews](#user-reviews) Positive 397 Neutral 57 Negative 27 [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting Price $20.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [2,212 reviews](#user-reviews) Positive 2,071 Neutral 120 Negative 21 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,824 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit Not enough reviews Feature ratings Call Center Management 4.5 Dashboard 5.0 Call Logging 4.3 Call Recording 4.4 Call Tracking 5.0 81%Fit High performer Feature ratings Call Center Management 4.5 Dashboard 4.4 Call Logging 4.7 Call Recording 4.6 Call Tracking 4.3 User satisfaction User satisfaction 4.2 User reviews[481](https://www.capterra.com/p/132405/Five9/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.0 Customer support 4.3 User satisfaction 4.5 User reviews[2,212](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.5 Customer support 4.3 Price starts from Price starts from $159Other, Per Month - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors. Best for Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries. ## User reviews Pros & cons VP Viviana P. TRAVEL AGENT > "I liked that I was able to keep track of calls and have the ability to multitask between calls like conferencing a..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7033373) VP Viviana P. TRAVEL AGENT > "I did not like when I use to get alot of Spam Calls through the system." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7033373) Dionne Joy M. Service Hub Representative > "Five9 provide great service for inbound and outbound communication between customer and client." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7068648) MG Monika G. Manager > "You lose a lot of business and end up paying employees to wait for them to fix it" [See full review](https://www.capterra.com/p/132405/Five9/#SoftwareAdvice___7002128) AR Amin R. Data Analytics Manager > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6882568) KW Kellie W. Manager > "Frequent software crashes and login issues" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) KW Kellie W. Manager > "Client Support: Five9's Al-driven routing and real-time analytics help streamline client interaction." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) AP Amitabh P. Technical Support Engineer > "Automatic logout from the machines if you are not there for even 5 minutes." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403) Dionne Joy M. Service Hub Representative > "Phone and mobile feature, great security, value for money and sales team." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7068648) KW Kellie W. Manager > "Inaccurate reporting (sometimes)" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) KW Kellie W. Manager > "Supervisors can monitor and coach each agent in real time, which helps teams' performances." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) MA Marilyn A. Virtual Assistant > "Also, even after months of use, when you try to access it, it says it needs to be downloaded again." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653) VR Verified Reviewer DATA ANALYST > "Additionally, it makes it simple to gather client feedback and manage calls without any lags, guaranteeing excellent..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6661295) JC Jeyson C. Dispatcher > "The fact it doesn’t have a phone line dial addition it’s a bit hard as we must use another app to be able to call and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4974791) FM Freyxa M. Prequalification analyst > "It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6815938) SB Shahriar B. Call center manager > "Not friendly and too many defects with unusual operations." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6758139) VR Verified Reviewer WFM Manager > "All in one place shop, and its constant AI innovation product offering, apart from their amazing support team" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876707) JR Jennifer R. Billing Dept > "Not good - five 9 is hard to install and once closed for day it was a whole process to open ." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6347271) Andrey S. Software Engineering Director > "I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6144000) BM Bharath M. Clouds Ops engineer > "Laggy in performance." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6604344) KW Kellie W. Manager > "Team Collaboration: Five9 integrates well with Microsoft teams. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) MP Micha P. Technical Support Specialist > "It's annoying as the agent has to inquiry again to the customer over the phone." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4887009) JP Jenelyn P. Customer service representative > "It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6334273) Donny H. IT Manager > "It has created issues regarding sending and receiving data because Five9 is stuck in the past with their API, which..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4704965) AP Amaury P. IT MAnager > "I like is not as other software that you don't know where to find the buttons, seems really user-friendly." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6813766) HG Helen G. Customer Solutions Manager > "We were able to realize that we had an issue with ACW and Hold time throughout our department that was having a..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) KW Kellie W. Manager > "Many of the users praise the support team's efficiency!" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) CC Charmaine C. Customer service representative > "This often makes for lost time, missed 2nd click, resulting in the call not being correctly dispositioned." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3998761) KW Kellie W. Manager > "Customer Support: Customer support is generally responsive and knowledgeable. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) HG Helen G. Customer Solutions Manager > "Dropped calls and missing call recordings are common issues." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) JP Jenelyn P. Customer service representative > "Its very convenient to taking contacts and manage the all contacts" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6334273) Ilan T. Graphic Designer > "If your internet is going in and out the program does take a while to boot up." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3799763) VR Verified Reviewer Operations Trainer > "I love how you can monitor calls, listen to call recordings & download them." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6013116) Aditya B. Tech support associate > "If there was a little bit of network trouble, the call dropped or there was no voice from the other end." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4450489) AP Amitabh P. Technical Support Engineer > "It is added as a plugin and is easy to use and manage." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403) MC Matthew C. Senior Sales Executive > "Sometimes I can’t tell which number the call is coming from" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3822741) Sigmund D. Senior Workforce Analyst > "It works well if you don't need to deep-dive on call and ticket data in the future, in which case you would need to..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3732063) VR Verified Reviewer Manager > "Report building is overwhelming for those who lack knowledge." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3859689) HG Helen G. Customer Solutions Manager > "The reporting gives you a deeper insight which allows you to coach metrics that will increase the productivity on your..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) Taylor B. Customer Service Associate > "When we first switched to Five9 we had some issues with agents signing in and sometimes being logged out involuntarily" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3254927) Sanchita J. Technical support engineer > "Very reliable software to use." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6464790) HS Hollie S. employee (information specialist for share holders) > "At times it would run slow, and we would run into tech issues with dial up system some times." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2881944) MA Marilyn A. Virtual Assistant > "So I like how simple the platform is overall." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653) KA Kimberly A. Independent contractor > "even if I was receiving calls regularly the page would keep timing out and expiring." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3037589) VR Verified Reviewer Operations Trainer > "The Five9 University really helped all the users in my company, so when Five9 actually roled out, they were like true..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6013116) JC Jon C. CEO > "The tech even had issues trying to set the filters for a report to run. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2886887) VR Verified Reviewer Data analyst > "The centralized management of incoming and outgoing calls is a real plus that FIVE9 offers to its community beyond..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4207234) KMD Krystel Mae D. CSR > "I was kicked out multiple times and had to reset and make a new password many times before." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3400123) MP Micha P. Technical Support Specialist > "Reliable software for remote technical support work. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4887009) IO Idrissa O. Manager > "The reports are often not very easy and easy to understand" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4404055) HG Helen G. Customer Solutions Manager > "With that insight, we were able to be strategic with our coaching which had a positive impact on customer experience..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) NT Nikki T. Customer service rep > "It does not always pull up information or give correct customer information." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3026171) IJ Ikiera J. CEO > "Overall I really love using Five9, it's effective for the most part and navigation is pretty easy once you get used to..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3551245) VR Verified Reviewer Owner > "currently now they wont even answer us to try and resolve the integration issue." [See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243) CdK Cédric K. Marketing and communication > "It has excellent creative features for your business and is customizable to meet your specific business needs." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4391348) Michael L. Senior Recruiter > "There have also been random occurrences of my mic/audio cutting out, requiring a browser cache/cookies clear and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668520) TR Thea R. Customer Service Representative > "There are also seldom reports of tool problem when it comes to this platform, it's performance is deliberate and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4175475) LW Lynn W. Technical Support Specialist > "Five9's network being shoddy at best, they take forever to put you on the redundant network to get you back up and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) OF Osman F. Manager > "How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3708264) Michael L. Senior Recruiter > "There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668520) TB Tarell B. Customer Service Rep > "What I like most is that integration to speak to customer and third party seller on a given interaction." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3589156) LW Lynn W. Technical Support Specialist > "Our company is losing their mind with this software and already on the hunt for new call center software to replace. ..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) CC Charmaine C. Customer service representative > "The seamless connection between clients and the representatives off site (both in office and from home)" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3998761) Max S. Contact Center Enigeer > "The only issue I have with five9 is the admin is not the easiest to manage, and I don't like that it is not web-based..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2689104) AD Alioune D. CEO > "You can make international incoming and outgoing calls without any problem." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4415402) JL Johnny L. Customer Service Representative > "setting is to complicated to understand." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3410910) VR Verified Reviewer Owner > "how efficient it is and that it can call multiple numbers at once and have the ability to have a pop up screen on your..." [See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243) SG Selena G. Call Center Agent > "Installing it was a multi step process. And I could see how this could go wrong for some doing this at home with no..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668551) MC Makayla C. Veterinary Assistant > "It is very easy to use in comparison to other similar products." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6041522) LW Lynn W. Technical Support Specialist > "Voice quality has gone down. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) Ilan T. Graphic Designer > "Actual program updates were also rare, it was fairly statuc and generally reliable." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3799763) LW Lynn W. Technical Support Specialist > "Seems like every issue has to be escalated to the engineers. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) VR Verified Reviewer Report Analyst > "Pretty good with ups and downs, it's just a good product to start your small contact center." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3822337) LW Lynn W. Technical Support Specialist > "The tech support from them is meh at best, tough to work with and not very knowledgeable. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) IO Idrissa O. Manager > "the web interface is much better than the java version." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4404055) LW Lynn W. Technical Support Specialist > "Customer service is a bit of a joke." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) VR Verified Reviewer Business Advisor > "I liked having all the information avaliable to you right there for each client" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3735094) LW Lynn W. Technical Support Specialist > "Now for the last four months we have been plagued with issues. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) [View Reviews](https://www.capterra.com/p/132405/Five9/reviews/) DM David M. Technical Support Engineer > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7062256) DR Daniel R. Product Manager > "Sometimes mail integration fails l, so we always mount the mail account directly to be sure we don’t miss tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7027526) GL Garcia L. Technology Solutions Manager > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6870504) RB Rian B. Technical Support Specialist > "Ticket statuses in the mobile app are sometimes slow to update, and that’s annoying since I’m fixing things on the go for Artamara’s clients." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) FB Francois B. Operation Manager > "Zoho Desk allowed me to work with emails, live chat, social, web forms, and calls via a single inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) NT Narenthira T. Freelancer > "Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) VP Ville P. Specialist > "It allowed us to transition from a messy shared inbox to a professional, automated ticketing system." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7091147) PS Pereira S. Informatics Engineer > "Additionally, the customer portal cannot be customised or designed to match company's brand colours and consistency." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) FB Francois B. Operation Manager > "The AI-powered responses, streamlined ticket pipeline and intelligent dashboards enabled me to have full control of support functions." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6881947) ClJ Céline J. Social Media Manager > "The mobile version also needs improvement, it’s not as effective as the desktop one." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) LA Laide A. Chief Executive Officer > "Zoho Desk helps us with daily tasks to maintain fluid communication with our clients and solve their demands and queries in a short period of time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) PS Pereira S. Informatics Engineer > "The lower subscription plans are kinda limiting to businesses that need more flexibility because they lack customization options." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) PS Pereira S. Informatics Engineer > "It allows us to quickly sort customer tickets and organize our routine operations enabling us to attend and personalizing feedback for every enquiry without..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) SJ Smita J. Developer > "The tool gives a lot of notifications with no regards to what are essential for a particular function." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) AT Aniruddha T. Operations Support > "I use Zoho desk for submitting tickets and receiving tickets which has really changed the way my company and myself takes on tickets from our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6534303) Matthew B. Director Of Marketing And Advertising > "These include bad customer support, a complicated setup process, exorbitant costs for adding new team members, and a dearth of distinctive features in..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4938747) PS Pereira S. Informatics Engineer > "It also provide with a comprehensive customer service and help desk solution with features that enhance our customer interactions and team efficiency. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6749629) Nikita V. Marketing Manager CRM > "It is not customizable to be used simultaneously in several languages and markets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6351585) Mustafa A. Director > "The overall consensus on Zoho Desk in 2026 describes it as a "powerhouse of value" that delivers enterprise-grade features at a mid-market price point." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7128971) CS Connor S. Brokerage Operations Associate > "The ticket system is a bit overwhelming and isn't quite worth it over just using a regular email inbox." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) AA Aditya A. Customer Service Representative > "It is effective for me in my work because I can speed up service by dealing with support requests, so clients can get faster answers and be satisfied." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) VR Verified Reviewer Lead > "The mobile app has limitations, and the free plan is restrictive. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RB Rian B. Technical Support Specialist > "It allows me to respond faster to support tickets and ensure our small team never misses a critical client IT ticket." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6780610) LA Laide A. Chief Executive Officer > "Some occasional system slowdowns can affect productivity." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6502614) PJ Peter J. Consultant > "Provides web-based customer support, reducing workloads and leaving our customers happy and confident in the support we provide them." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) Saskia M. Senior Director Sales Marketing > "I need to export data to external programs to gain a full picture of my customer service performance because the present reporting options are inadequate." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) TC Tom C. IT Technician > "Positive, allows a MAT (Multi Academy Trust) to centralise our IT Service Desk and support every school in the trust" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6753746) VR Verified Reviewer Lead > "These factors slightly hinder an otherwise strong help desk solution." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6534929) RM Rebotile M. IT Manager > "Zoho has knowledgeable features that enable to create self service for customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846750) GF Gabriel F. IT Intern > "It can be difficult to set up the knowledge base settings the first time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6708962) CB Christoph B. COO > "The teams appreciate the ability to configure and to add / draw reports from it." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6846747) DT Daniel T. IT Engineer > "Load times and performance can be slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6765820) Kaylie D. Chief Human Resources Officer > "We created a ticketing system that allowed us to prioritize employee requests and reduce response time." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6645199) BS Bruce S. Programme Manager > "Can sometimes feel quite clunky and take time to load" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6542234) KZ Katie Z. Owner > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) SJ Smita J. Developer > "Its not very easy for new beginners to learn and use and the users need to be trained well." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6553706) LM Lisa M. Recruiting and Employer Branding Specialist > "I have created a great customer support portal where reports on product catalog and knowledgeable articles can be shared with ease. " [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6333005) 🪃 Isaac D. CPO > "This can be a drawback for teams that rely heavily on mobile access to provide timely customer support." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) PJ Peter J. Consultant > "Also, workflow management, incident management and knowledge management are key pillars while using Zoho Desk." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6312795) CB Cherry B. Customer Success Manager > "There is only 1 thing I did not like about Zoho desk. While the main thing I like the most is the ability to respond or reach out to clients at a later time..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4354190) PNK Peter N K. Cyber Security Engineer > "Ticket management and real time alerts and notification makes Zoho Desk our top priority." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6668455) VP Victoria P. Business partner > "The reporting features could use some improvement, and we've experienced occasional glitches with the mobile app." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6093092) ABHAYA S. system engineer > "Overall it meets the core needs of IT service management with solid flexibility and security." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6871314) 🪃 Isaac D. CPO > "The app occasionally feels less responsive and lacks some of the functionalities available on the desktop version." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6267032) KZ Katie Z. Owner > "Overall it is really easy to use and beginner friendly. And for the cost it meets the basic needs that I am looking for." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7120161) BM Beatriz M. CUSTOMER SUPPORT SPECIALIST > "The one thing I least like about the whole task was the ability to merge tickets." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4871416) Ujjwal S. Hr > "Zoho Desk has been a reliable tool for handling customer support efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6878999) AW Alexander W. Project Manager > "Difficult permissions management and it takes a long time to get off the ground with understanding how to customize" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6173494) YY Yanyu Y. Senior Data Scientist > "The program is lauded for its high quality and wide variety of management and quality tools, such as a help desk, tickets, chat, and surveys." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5025299) BK Bishoy K. Infrastructure Engineer > "Lacks some advanced features: While Zoho Desk is a comprehensive support platform, it may lack some of the advanced features offered by other support..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4584454) CS Connor S. Brokerage Operations Associate > "We use Zoho Desk to organize help articles for our customers and it has been very valuable." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6598202) VR Verified Reviewer Project manager > "Lack of editing features for custom fields" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___4821792) AP Alex P. Systems Analyst. > "For our company our customers are the most precious asset, and their satisfaction is an extremely important aspect for us in which we work daily to maintain..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4814349) LK Liam K. CMO > "We have experienced slow loading some time ago, didn't happened again but it was very annoying (was not from the internet connection)." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6296592) TK Taylor K. Engineer > "Overall Zoho Desk has been extremely helpful, though I wish the settings were more adjustable and allowed more changes to specific profiles." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6702655) Efezino U. Software Developer > "Some potential cons of using Zoho Desk may include its cost, its potential complexity for users who are new to customer service software, and its potential..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4338129) Christian P. Human Resources Manager > "We were able to streamline our operations with the support of Zoho desk's improved visibility, timeliness, and visibility into the resolution of open..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5013074) GB Goma B. Instructor > "The current reporting features are limited, and I often have to export data to external tools to get a comprehensive view of my customer support performance." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4770236) Saskia M. Senior Director Sales Marketing > "It's a separate platform connected to the company that has all the greatest capabilities for prioritizing requests, managing the requests, and closing more..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) Gabriela M. Support enginner > "Sometimes the response time of the customer service is a little slow." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4929332) ClJ Céline J. Social Media Manager > "It’s an exceptionally user-friendly platform, Zoho helped us manage tickets efficiently." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6873042) SS Shannon S. Functional Analyst > "The attachment button in emails is located in a separate corner of the screen than any other formatting things for the emails, which is slightly confusing to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4330141) AA Aditya A. Customer Service Representative > "I love how easy Zoho Desk makes it to follow and respond to customer issues; I can see all the tickets on one dashboard." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6772396) PR Peter R. CCO > "It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3812150) BL Brandon L. Cyber Security Specialist > "Zoho Desk has allowed us to effectively manage our security incidents and requests, providing quality support to our customers." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Gregory K. President > "Had some issues integrating with office 365, that's about it" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6085341) BL Brandon L. Cyber Security Specialist > "Zoho Desk allows us to efficiently assign and track security issues, which helps us resolve them in a timely manner." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___5072912) Himanshu R. Operations Manager > "Some of the icons difficult to understand." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6075788) SH Shauna H. Accounts Payable > "All my email came into one inbox and could be organized." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___7007268) SK Sanu K. Scientists > "Customer support: While Zoho Desk is a customer support tool, its own customer support may not be up to par for some users." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4589986) NT Narenthira T. Freelancer > "Our group can use this stage to accomplish almost 100 percent client care inclusion." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) SK Sudhanshu K. Junior Full Stack Developer > "I dislike that the software can be a bit slow to load at times, which can be frustrating when trying to quickly respond to customer inquiries" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4585228) JV Joicy V. Searcher > "I have been one of the decision maker in my previous company to decide buying Zoho Desk after our trial period, because of its clean interface and facility..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4822697) MS Madhusudan S. Software Engineer > "The pace and quality we received throughout and (especially) after the implementation fell short of our expectations, which eventually caused us to terminate..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4561641) Saskia M. Senior Director Sales Marketing > "We've been able to enhance productivity and optimize our processes because to the platform's many useful features, including as automation and connections to..." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4947304) David H. Software Engineer > "When you first start using it, it is a bit confusing to set up initially and takes a long time to set up integrations with your other services." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___3859730) NT Narenthira T. Freelancer > "The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___6690342) OA Omolayo A. Business Consultant > "The mobile app does not have some valuable features that the website version has and does not leave you online." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4158709) Julio A. H. CEO > "I think about today! that this program does the functions that I need to provide my technical support service and helps me stay organized" [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#GetApp___6451160) Stephanie J. System Administrator > "Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify." [See full review](https://www.capterra.com/p/169505/Zoho-Desk/#Capterra___4718407) [View Reviews](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) ## User interface [Five9](https://www.capterra.com/p/132405/Five9/) 4.22 (481) 4.51 (2,212) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Five9 Top features 38/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/132405/Five9/#features) Zoho Desk 33/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/169505/Zoho-Desk/#features) ### Recognition Five9 is recognized as a top-rated tool in 4 Capterra Shortlist reports Zoho Desk is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Five9 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho Desk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Five9 - By Five9 - Located in United States - Founded in 2001 Zoho Desk - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (869)](https://www.capterra.com/p/169627/RingOver/reviews/) $159/month Price $29/month 4.1 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132405-169627/Five9-vs-RingOver) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $20/month Price $39/month 4.5 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-169505/Zendesk-vs-Zoho-Desk) [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $159/month Price $90/month 4.1 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-132405/Cloud-Predictive-Dialer-vs-Five9) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,420)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-169505/Freshdesk-vs-Zoho-Desk) [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.82 (321)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $159/month Price $25/month 4.1 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-132405/CallCenterNOW-vs-Five9) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $20/month Price $15/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $159/month Price $15/month 4.1 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132405/LiveAgent-vs-Five9) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (704)](https://www.capterra.com/p/132997/Freshservice/reviews/) $20/month Price $19/month 4.5 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk) [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $159/month Price $39/month 4.1 Features 4.4 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132405-164283/Five9-vs-Zendesk) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $20/month Price $25/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-169505/LiveChat-vs-Zoho-Desk) [Five9](https://www.capterra.com/p/132405/Five9/)[4.22 (481)](https://www.capterra.com/p/132405/Five9/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.63 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) $159/month Price $199/month 4.1 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/132405-136728/Five9-vs-Readymode) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) vs [SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (517)](https://www.capterra.com/p/107225/SysAid/reviews/) $20/month Price Contact vendor for pricing 4.5 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/107225-169505/SysAid-vs-Zoho-Desk)