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Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.
The first Cloud Contact Center Solution with Crystal Clear Quality Call in the GCC.
For the customer, the most important thing is that it is not crackly, not difficult to hear you. So in some ways that is the most important thing when looking for a good program.
There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.
I like it a lot because it's easy to use with good, fast and efficient support. It has lots of advantages in terms of functionality and also in terms of price.
Poor support, no ownership over their product, daily crashes.
Five9 has brought an incredible amount of ease and flexibility to our Customer Care department. Five9 offers us full control over all of our campaigns with easy to use software and fantastic support.
The software crashes A LOT. As a user I have had the software crash multiple times while I was in a chat, on a phone call with a customer or in the middle of writing an email.
Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior.
There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an endless loading symbol).
All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.
Fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off.
I have been working on ziwo for almost 10 months now, i like its features! very helpful for multitaskers! call clarity 10/10 easy dialer for international and local calls.
Sometimes the call logs get missing. If someone transfers the call then only this happens.
Easy to self monitor and self improve - great to listen back to sales calls and identify key areas for improvement - easy to check sales strategy etc.
Does not show the number on an incoming call so cannot confirm client details. Cuts out the internet on home server.
It was extraordinary and easy. It good and easy to use and helpful, needs to add chat between users and email access templates.
I don't like that it does not run in the background. It logs you off if screen goes off.
Mike: Hi, my name's Mike, I'm a Career Advisor. I would give Five9 four out of five stars. For more reviews like this, please click below. Five9 allows us to connect with our customers spread out across the entire world, mostly throughout the US, but also in other countries, as well. As a career advisor, we help a lot of military families. And being able to connect with people wherever they are without having to dial country codes and just having a seamless system is great. Really, it just lets us keep track of all of our learners seamlessly and efficiently. My favorite parts of Five9 are the fact that it's all contained within the plugin that we use in our Salesforce application. So basically, we can have full access to our phones, our voicemail, transfers, inbound calls, outbound calls, all while working within our CRM. So it's a one-size-fits-all tool for us, where we don't have to have lots of different applications running and everything can just be in one location, it makes it really easy. If I could change anything about Five9, I think I'd make it a little bit more consistent on wireless networks. It's definitely very stable when you are connected to ethernet, but if you are on a wifi network or you're sharing a network, as a lot of people probably are in their remote work-from-home environments, it can be a little bit spotty with some dropped calls and connectivity issues.
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Five9
Top FeaturesZIWO
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