Five9 vs Clari Copilot: Which is a better fit?

Mike: Hi, my name's Mike, I'm a Career Advisor. I would give Five9 four out of five stars. For more reviews like this, please click below. Five9 allows us to connect with our customers spread out across the entire world, mostly throughout the US, but also in other countries, as well. As a career advisor, we help a lot of military families. And being able to connect with people wherever they are without having to dial country codes and just having a seamless system is great. Really, it just lets us keep track of all of our learners seamlessly and efficiently. My favorite parts of Five9 are the fact that it's all contained within the plugin that we use in our Salesforce application. So basically, we can have full access to our phones, our voicemail, transfers, inbound calls, outbound calls, all while working within our CRM. So it's a one-size-fits-all tool for us, where we don't have to have lots of different applications running and everything can just be in one location, it makes it really easy. If I could change anything about Five9, I think I'd make it a little bit more consistent on wireless networks. It's definitely very stable when you are connected to ethernet, but if you are on a wifi network or you're sharing a network, as a lot of people probably are in their remote work-from-home environments, it can be a little bit spotty with some dropped calls and connectivity issues.

Jamie G.: My name is Jamie. I'm senior account manager at Vetix. We're company size of 20 people. And my rating for Wingman is five stars. So we weren't using any sales enablement software before Wingman, though we did take a look at what else was on the market during the process. The process with Wingman and the way they actually went about the sales process was really positive. They gave us a trial, which allowed us to test it, make sure we were happy with it, and we felt really supported from them throughout. And they were really just addressing the things that we needed, which was that we wanted a way to look back at our sales calls and apply group learnings. It was so easy to onboard Wingman. It was probably one of the biggest draws of introducing it as a product. They were really supportive throughout. They gave us an account manager who helped us do it, but we were up and running with the software within a day, which was exactly what we needed it to be. As a small team, we don't have a lot of time to have really long, drawn-out implementations. We wanted something that would be speedy and something that would be effective. What I would recommend is that you make sure that it's integrated in with any video calling software that you're using. So whether you're using Zoom or Microsoft Teams or Hangouts, make sure that it is fully compatible with what you need. It was for us, and that was absolutely crucial. And in terms of implementation, just make sure that you are in contact with your account manager. They actually do a lot of the lifting for you with Wingman, which is really helpful.