--- title: "Compare Five9 vs Clari 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Five9 and Clari based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/132405-194117/Five9-vs-Wingman" page_type: "comparison" language: "en" --- # Five9 vs Clari Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Five9Clari2/4 selected [Five9](https://www.capterra.com/p/132405/Five9/)[4.2 (486)](https://www.capterra.com/p/132405/Five9/reviews/) [Clari](https://www.capterra.com/p/194117/Wingman/)[4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) [## Five9](https://www.capterra.com/p/132405/Five9/)[4.2 (486)](https://www.capterra.com/p/132405/Five9/reviews/) Starting Price $159.00/month Value-for-Money 4 Functionality 4.1 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [486 reviews](#user-reviews) Positive 402 Neutral 57 Negative 27 [## Clari](https://www.capterra.com/p/194117/Wingman/)[4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) Starting Price $1080.00/year Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment Based on [314 reviews](#user-reviews) Positive 307 Neutral 7 Negative 0 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zoho CRM 4.3 (6,999) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ### Salesforce Sales Cloud 4.4 (18,810) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * Highest Rated ### DialedIn CCaaS 4.8 (335) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 2,524 reviews from call recording software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 74%Fit Missing features Feature ratings Recording 4.8 Call Transcription 5.0 Call Routing 4.5 Caller ID NA CRM 5.0 83%Fit Not enough reviews Feature ratings Recording 4.8 Call Transcription 4.3 Call Routing 4.5 Caller ID 5.0 CRM 4.7 User satisfaction User satisfaction 4.2 User reviews[486](https://www.capterra.com/p/132405/Five9/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.0 Customer support 4.3 User satisfaction 4.7 User reviews[314](https://www.capterra.com/p/194117/Wingman/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.7 Price starts from Price starts from $159Other, Per Month - Free version - Free trial Price starts from $1080Per User, Per Year - Free version - Free trial Best for Best for Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors. Best for Enterprise B2B organizations with 1,000 or more employees across technology, manufacturing, professional services, energy, and retail industries. ## User reviews Pros & cons VR Verified Reviewer Life Insurance Sales > "In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7163596) NW Nicholas W. Operations Manager > "Often times, certain area codes were unavailable to allow for matching with clients." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7173951) VR Verified Reviewer Life Insurance Sales > "Five9 is a dependable platform that supported the demanding call volumes required in an outbound life insurance sales..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7163596) VP Viviana P. TRAVEL AGENT > "I did not like when I use to get alot of Spam Calls through the system." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7033373) VP Viviana P. TRAVEL AGENT > "I liked that I was able to keep track of calls and have the ability to multitask between calls like conferencing a call..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7033373) AP Amitabh P. Technical Support Engineer > "Automatic logout from the machines if you are not there for even 5 minutes." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403) NW Nicholas W. Operations Manager > "The platform is reliable and offers enough features that if a strategy is built out and tested, it can run without cause..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7173951) MG Monika G. Manager > "You lose a lot of business and end up paying employees to wait for them to fix it" [See full review](https://www.capterra.com/p/132405/Five9/#SoftwareAdvice___7002128) NW Nicholas W. Operations Manager > "Every call is of great value and the logic, rules, and SLAs that can be built in helped drive results." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7173951) MA Marilyn A. Virtual Assistant > "Also, even after months of use, when you try to access it, it says it needs to be downloaded again." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653) Dionne Joy M. Service Hub Representative > "Five9 provide great service for inbound and outbound communication between customer and client." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7068648) KW Kellie W. Manager > "Frequent software crashes and login issues" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) VR Verified Reviewer DATA ANALYST > "Additionally, it makes it simple to gather client feedback and manage calls without any lags, guaranteeing excellent..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6661295) SB Shahriar B. Call center manager > "Not friendly and too many defects with unusual operations." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6758139) AR Amin R. Data Analytics Manager > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6882568) KW Kellie W. Manager > "Inaccurate reporting (sometimes)" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) KW Kellie W. Manager > "Client Support: Five9's Al-driven routing and real-time analytics help streamline client interaction." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) BM Bharath M. Clouds Ops engineer > "Laggy in performance." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6604344) Dionne Joy M. Service Hub Representative > "Phone and mobile feature, great security, value for money and sales team." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7068648) JC Jeyson C. Dispatcher > "The fact it doesn’t have a phone line dial addition it’s a bit hard as we must use another app to be able to call and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4974791) KW Kellie W. Manager > "Supervisors can monitor and coach each agent in real time, which helps teams' performances." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) Donny H. IT Manager > "It has created issues regarding sending and receiving data because Five9 is stuck in the past with their API, which needs..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4704965) Andrey S. Software Engineering Director > "I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center UI/UX,..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6144000) HG Helen G. Customer Solutions Manager > "We were able to realize that we had an issue with ACW and Hold time throughout our department that was having a negative..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) FM Freyxa M. Prequalification analyst > "It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6815938) JR Jennifer R. Billing Dept > "Not good - five 9 is hard to install and once closed for day it was a whole process to open ." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6347271) VR Verified Reviewer WFM Manager > "All in one place shop, and its constant AI innovation product offering, apart from their amazing support team" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876707) CC Charmaine C. Customer service representative > "This often makes for lost time, missed 2nd click, resulting in the call not being correctly dispositioned." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3998761) KW Kellie W. Manager > "Team Collaboration: Five9 integrates well with Microsoft teams. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) HG Helen G. Customer Solutions Manager > "Dropped calls and missing call recordings are common issues." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) AP Amaury P. IT MAnager > "I like is not as other software that you don't know where to find the buttons, seems really user-friendly." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6813766) Aditya B. Tech support associate > "If there was a little bit of network trouble, the call dropped or there was no voice from the other end." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4450489) VR Verified Reviewer Operations Trainer > "I love how you can monitor calls, listen to call recordings & download them." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6013116) MP Micha P. Technical Support Specialist > "It's annoying as the agent has to inquiry again to the customer over the phone." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4887009) AP Amitabh P. Technical Support Engineer > "It is added as a plugin and is easy to use and manage." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403) VR Verified Reviewer Manager > "Report building is overwhelming for those who lack knowledge." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3859689) KW Kellie W. Manager > "Many of the users praise the support team's efficiency!" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) Taylor B. Customer Service Associate > "When we first switched to Five9 we had some issues with agents signing in and sometimes being logged out involuntarily" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3254927) JP Jenelyn P. Customer service representative > "It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6334273) Ilan T. Graphic Designer > "If your internet is going in and out the program does take a while to boot up." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3799763) KW Kellie W. Manager > "Customer Support: Customer support is generally responsive and knowledgeable. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) KMD Krystel Mae D. CSR > "I was kicked out multiple times and had to reset and make a new password many times before." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3400123) HG Helen G. Customer Solutions Manager > "The reporting gives you a deeper insight which allows you to coach metrics that will increase the productivity on your..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) MC Matthew C. Senior Sales Executive > "Sometimes I can’t tell which number the call is coming from" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3822741) MA Marilyn A. Virtual Assistant > "So I like how simple the platform is overall." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653) IO Idrissa O. Manager > "The reports are often not very easy and easy to understand" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4404055) VR Verified Reviewer Operations Trainer > "The Five9 University really helped all the users in my company, so when Five9 actually roled out, they were like true..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6013116) VR Verified Reviewer Owner > "currently now they wont even answer us to try and resolve the integration issue." [See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243) VR Verified Reviewer Data analyst > "The centralized management of incoming and outgoing calls is a real plus that FIVE9 offers to its community beyond..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4207234) Michael L. Senior Recruiter > "There have also been random occurrences of my mic/audio cutting out, requiring a browser cache/cookies clear and restart..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668520) JP Jenelyn P. Customer service representative > "Its very convenient to taking contacts and manage the all contacts" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6334273) Michael L. Senior Recruiter > "There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an endless..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668520) HG Helen G. Customer Solutions Manager > "With that insight, we were able to be strategic with our coaching which had a positive impact on customer experience and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) Max S. Contact Center Enigeer > "The only issue I have with five9 is the admin is not the easiest to manage, and I don't like that it is not web-based it..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2689104) CdK Cédric K. Marketing and communication > "It has excellent creative features for your business and is customizable to meet your specific business needs." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4391348) HS Hollie S. employee (information specialist for share holders) > "At times it would run slow, and we would run into tech issues with dial up system some times." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2881944) TR Thea R. Customer Service Representative > "There are also seldom reports of tool problem when it comes to this platform, it's performance is deliberate and helpful..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4175475) JL Johnny L. Customer Service Representative > "setting is to complicated to understand." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3410910) Sigmund D. Senior Workforce Analyst > "It works well if you don't need to deep-dive on call and ticket data in the future, in which case you would need to shell..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3732063) KA Kimberly A. Independent contractor > "even if I was receiving calls regularly the page would keep timing out and expiring." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3037589) CC Charmaine C. Customer service representative > "The seamless connection between clients and the representatives off site (both in office and from home)" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3998761) SG Selena G. Call Center Agent > "Installing it was a multi step process. And I could see how this could go wrong for some doing this at home with no I.T,..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668551) AD Alioune D. CEO > "You can make international incoming and outgoing calls without any problem." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4415402) JC Jon C. CEO > "The tech even had issues trying to set the filters for a report to run. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2886887) VR Verified Reviewer Owner > "how efficient it is and that it can call multiple numbers at once and have the ability to have a pop up screen on your..." [See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243) NT Nikki T. Customer service rep > "It does not always pull up information or give correct customer information." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3026171) Sanchita J. Technical support engineer > "Very reliable software to use." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6464790) VR Verified Reviewer Owner > "currently now they wont even answer us to try and resolve the integration issue." [See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243) MC Makayla C. Veterinary Assistant > "It is very easy to use in comparison to other similar products." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6041522) AP Amitabh P. Technical Support Engineer > "Automatic logout from the machines if you are not there for even 5 minutes." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403) IO Idrissa O. Manager > "the web interface is much better than the java version." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4404055) MA Marilyn A. Virtual Assistant > "Also, even after months of use, when you try to access it, it says it needs to be downloaded again." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653) MP Micha P. Technical Support Specialist > "Reliable software for remote technical support work. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4887009) KMD Krystel Mae D. CSR > "I was kicked out multiple times and had to reset and make a new password many times before." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3400123) AM Alberth M. Tech Support Specialist > "Great connection and stable call flow." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4479440) Max S. Contact Center Enigeer > "The only issue I have with five9 is the admin is not the easiest to manage, and I don't like that it is not web-based it..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2689104) IJ Ikiera J. CEO > "Overall I really love using Five9, it's effective for the most part and navigation is pretty easy once you get used to..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3551245) HG Helen G. Customer Solutions Manager > "We were able to realize that we had an issue with ACW and Hold time throughout our department that was having a negative..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) OF Osman F. Manager > "How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep it..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3708264) NT Nikki T. Customer service rep > "It does not always pull up information or give correct customer information." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3026171) [View Reviews](https://www.capterra.com/p/132405/Five9/reviews/) VR Verified Reviewer BDM > "Clari is a great tool to provide specific feedback, helps with call summaries back to prospects, and is good for..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___7137891) FS Felipe S. Global Development Representative > "Sometimes it doesn't join the meetings and you need to add it manually." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___7048449) FS Felipe S. Global Development Representative > "Clari does a great job recording calls in different languages and making summaries that you can review later." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___7048449) RS Robert S. Data Product Analyst > "Transcription will be off once in a while, as expected with most speech-to-audio, I haven't figured out how to feed it..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4018411) HS Hemanth S. Customer Success Manager > "For me personally, the game tape feature is really valuable, with the game tapes, you can cut long calls into tiny bits..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190) VK Valeed K. Customer Success Strategy & Operations > "Limited options in native integrations with third-party system tools and services makes it less appealing." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3909039) HS Hemanth S. Customer Success Manager > "The Sales and Customer Success teams in our Organization use Wingman and since we started using the tool our processes..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190) DK Derek K. Account Executive > "MS teams integration needs some work..Not sure what side of integration is failing but it's glitchy at times with teams." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4576330) KW Keri W. Enterprise CSM > "I rely on Wingman primarily for call recordings (to check myself/my memory as well as share training calls etc. with..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4344846) CK Clarence K. Onboarding Manager > "The AI tends to be a bit buggy and is not able to pick up on speech as well as I had thought" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4528416) HS Hemanth S. Customer Success Manager > "The important discussions can be trimmed and game tapes are created, these game tapes can be used for internal sharing,..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190) TP Trevor P. Account Executive > "Sometimes the recorder can have an error and not join my zoom call." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4421624) RG Rob G. CMO > "I love the unlimited users feature - makes it easy to share call recordings across the company (then u pay only for..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4097273) SJ Sam J. AE > "I don't much like the battle card popping up again and again during the call which is frustrating sometimes." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4708451) Jei K. Customer Success Manager > "Love the desktop extension feature along with the ability to turn on/off recording for calls." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4641474) MJ Mimi J. Content Strategist > "I really wish there was a simple sentence that let people know on a call that Wingman is not a person--it's a..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4595660) RS Robert S. Data Product Analyst > "Allows for our company to share calls/transcripts seamlessly across teams." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4018411) HS Hemanth S. Customer Success Manager > "Sometimes, simple words/sentences spoke may not be correctly captured, often there's an inaccuracy.-" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190) CC Chris C. Sales Development Manager > "I highly recommend Wingman for any sales manager, individual quota-carrying contributors, or any member of sales..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4485478) SC Santhosh C. Customer Success - Implementation > "I don't have anything to say except for the transcript, often it doesn't pick the right words." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4779616) MJ Mimi J. Content Strategist > "For client management, Wingman has helped dramatically with reviving a stalled project or better understanding complex..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4595660) HS Hemanth S. Customer Success Manager > "The recording takes you to an incorrect speaker." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190) NA Nilesh A. CTO > "The ability that it can capture the video along with a call, and a very good transcription, Easy to share the clips with" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4731093) SM Sanjay M. Client Strategy > "The transcription feature is not the best." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4023401) HP Hannah P. Customer Lead > "I love being able to listen back to calls in half the time - it saved me so much time while onboarding at a new company..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4376583) EL Eugene L. Enterprise Account Executive > "translations need some improvements, sometimes not accurate." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4299502) RM Rutvik M. CSM > "It helps me trim the recording, and I can share it with my clients" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3864801) AH Aviv H. Product Manager > "As a Product Manager - I can't attend all customer calls." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4322770) SM Sanjay M. Client Strategy > "Overall this software has been great to my process and allows me to not worry about taking notes live during calls." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4023401) CL Christopher L. SDR > "Sometimes wingman doesn't catch the full conversation if there are not pauses between what you say and what the other..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3114354) DK Derek K. Account Executive > "awesome just the UI/UX could use some work for better intuitive navigation and some different colour contrasting would..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4576330) VR Verified Reviewer Director of LatAm Growth > "For right now, Wingman can't transcribe Spanish voice (which is the core of our business)." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3214562) AP Adam P. Account Manager > "Wingman by \[sensitive content hidden\] is a fantastic sales recorder tool that makes it easy to keep track of my sales..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4687514) HL Hayan L. SDR > "Sometimes the website and the videos are a little slow to lead." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3505449) SM Sanjay M. Client Strategy > "Calls are available for viewing minutes after completing which is much faster than other software." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4023401) TF Trevor F. AE > "Do not like the set up and process." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4517416) VR Verified Reviewer Business Development Executive > "I like the ability to go back and review the call transcripts. When crafting the perfect follow-up email to potential..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3169965) Tevin B. Retention Manager > "I don't like that you have to look ahead into your meetings to have the bot not show up." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3537461) PH Patrick H. Sr. Customer Success Manager > "Also appreciate that calls recorded on our previously used software were able to be uploaded." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4648925) Kshitiz N. Account Director > "It still has some bits and pieces missing like sometimes it's unable to accurately capture the voice of the speaker and..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2826475) PH Patrick H. Sr. Customer Success Manager > "The "Competitor Insights" and "Team Insights" features are particularly helpful." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4648925) VR Verified Reviewer Account Executive > "Sometimes the transcripts confuses who is speaking" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3468991) DJ Deborah J. Account Project Manager > "Wingman is user-friendly and really helpful when it comes to having access to the recordings with the customers and also..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4091595) Diane J. Enterprise Sales > "The only con that I can see is that the transcription is not always 100% accurate, but I think with different dialects,..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2406437) SL Sean L. sean.logan@legal.io > "Very useful for onboarding new employees, allows them to learn the role from day 1." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4439295) VR Verified Reviewer Account Executive > "The coaching and features were lackluster" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3817629) RM Rutvik M. CSM > "It is beneficial; it can be used for training, sharing videos, etc." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3864801) VR Verified Reviewer Founder > "The call transcription is quite poor to be honest" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3281889) Kemal G. Senior Business Development Manager > "It also saves so much time for our admins. When there's a question agent cannot answer, we can simply do that part of..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3830437) NB Nicolas B. Customer Experience Rep. > "At the moment, I can't think of any features I'd like to add or take away." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3106780) BM Bradley M. SDR > "I like how i can go back and review the calls i have as well as my team." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4668663) MM Marcus M. Senior Account Executive > "It does seem to have an issue recording meetings that I don't want recorded...even when I cancel it in the pop up." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2603608) JS Jeremy S. Sales Director > "Video and audio recording has been most beneficial." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4389639) KP Karstyn P. Inbound Marketing Development Specialist > "It can be tough to navigate back and forth." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3273157) OT Omer T. BDR > "I get inside insights and can improve my calls next time" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4768307) MS Maddie S. BDR > "When i'm not on a demo, the account executive's queue cards show up on my laptop" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2975345) MU Monica U. Marketing > "The script allowed me to quickly scan for any keywords without having to listen to the whole video." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3277734) VR Verified Reviewer Inside Sales Representative > "Some of the words are not represented correctly in the call scripts." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2498873) Manuel H. VP, Community and Partnerships > "The seamless integration with Zoom makes it a convenient companion that is always there to help record my calls with..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3570730) VR Verified Reviewer SDR > "The translation/ Picking up different accents seems to be a challenge with this tool." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2922715) Brendan D. Head of Sales Enablement > "This has helped our org out tremendously when it comes to managing projects." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3965713) Gustavo P. Head of Marketing > "The transcript feature still needs some improvements." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2751394) VR Verified Reviewer CSM > "What I love the most is how easy and accurate are make a follow-up for calls, the ability to have battle cards for any..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3423337) Jamie G. Business Development Manager > "The customer support team were slow to respond to queries." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3067630) Kaushik S. Sales Development Representative > "It has an app which we can track our past calls and learn from others too." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3250448) Ryan N. AE > "Sometimes the transcript is not always accurate" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2967997) HL Hayan L. SDR > "The best feature of Wingman is the ability to record all our meetings." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3505449) KP Karstyn P. Inbound Marketing Development Specialist > "It can be tough to navigate back and forth." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3273157) QU Quentin U. AE > "The software is entirely affordable and now definitely part of our sales tech stack." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4141698) VK Valeed K. Customer Success Strategy & Operations > "Limited options in native integrations with third-party system tools and services makes it less appealing." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3909039) Neha P. Sales Manager > "The amazing part is, if for some reason you cannot listen to the call, you have an option to read it as well and make..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3190316) Jamie G. Business Development Manager > "The customer support team were slow to respond to queries." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3067630) [View Reviews](https://www.capterra.com/p/194117/Wingman/reviews/) ## User interface [Five9](https://www.capterra.com/p/132405/Five9/) 4.22 (486) [Clari](https://www.capterra.com/p/194117/Wingman/) 4.66 (314) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Five9 Top features 40/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/132405/Five9/#features) Clari 34/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/194117/Wingman/#features) ### Recognition Five9 is recognized as a top-rated tool in 4 Capterra Shortlist reports Clari is recognized as a top-rated tool in 1 Capterra Shortlist reports Best Value Sales Tracking Software (2022)  ### Deployment & support Five9 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Clari Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Five9 - By Five9 - Located in United States - Founded in 2001 Clari - By Salesloft - Located in United States - Founded in 2011 ## 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