# Compare Five9 vs Clari Copilot 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Five9 and Clari Copilot based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132405-194117/Five9-vs-Wingman --- # Five9 vs Clari Copilot Features and Cost Comparison Last updated May 6th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Five9Clari Copilot2/4 selected [Five9](https://www.capterra.com/p/132405/Five9/)[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) [Clari Copilot](https://www.capterra.com/p/194117/Wingman/)[4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) [## Five9](https://www.capterra.com/p/132405/Five9/)[4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) Starting Price $159.00/month Value-for-Money 4 Functionality 4.1 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment Based on [481 reviews](#user-reviews) Positive 397 Neutral 57 Negative 27 [## Clari Copilot](https://www.capterra.com/p/194117/Wingman/)[4.7 (314)](https://www.capterra.com/p/194117/Wingman/reviews/) Starting Price $1080.00/year Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.7 Reviews Sentiment Based on [314 reviews](#user-reviews) Positive 307 Neutral 7 Negative 0 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 83%Fit High performer Feature ratings Recording 4.8 Call Transcription 5.0 Call Routing 4.4 Call Center Management 4.5 CRM 5.0 73%Fit Not enough reviews Feature ratings Recording 4.8 Call Transcription 4.3 Call Routing 4.5 Call Center Management \-- CRM 4.7 User satisfaction User satisfaction 4.2 User reviews[481](https://www.capterra.com/p/132405/Five9/reviews/) Ease of use 4.2 Functionality 4.1 Value for money 4.0 Customer support 4.3 User satisfaction 4.7 User reviews[314](https://www.capterra.com/p/194117/Wingman/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.7 Price starts from Price starts from $159Other, Per Month - Free version - Free trial Price starts from $1080Per User, Per Year - Free version - Free trial Best for Best for Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors. Best for SaaS companies selling to other businesses. Any Business where selling is complex and involves Calling/Demo for closing the deal. ## User reviews Pros & cons VP Viviana P. TRAVEL AGENT > "I liked that I was able to keep track of calls and have the ability to multitask between calls like conferencing a..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7033373) VP Viviana P. TRAVEL AGENT > "I did not like when I use to get alot of Spam Calls through the system." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7033373) Dionne Joy M. Service Hub Representative > "Five9 provide great service for inbound and outbound communication between customer and client." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7068648) MG Monika G. Manager > "You lose a lot of business and end up paying employees to wait for them to fix it" [See full review](https://www.capterra.com/p/132405/Five9/#SoftwareAdvice___7002128) AR Amin R. Data Analytics Manager > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6882568) KW Kellie W. Manager > "Frequent software crashes and login issues" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) KW Kellie W. Manager > "Client Support: Five9's Al-driven routing and real-time analytics help streamline client interaction." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) AP Amitabh P. Technical Support Engineer > "Automatic logout from the machines if you are not there for even 5 minutes." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403) Dionne Joy M. Service Hub Representative > "Phone and mobile feature, great security, value for money and sales team." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___7068648) KW Kellie W. Manager > "Inaccurate reporting (sometimes)" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) KW Kellie W. Manager > "Supervisors can monitor and coach each agent in real time, which helps teams' performances." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) MA Marilyn A. Virtual Assistant > "Also, even after months of use, when you try to access it, it says it needs to be downloaded again." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653) VR Verified Reviewer DATA ANALYST > "Additionally, it makes it simple to gather client feedback and manage calls without any lags, guaranteeing excellent..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6661295) JC Jeyson C. Dispatcher > "The fact it doesn’t have a phone line dial addition it’s a bit hard as we must use another app to be able to call and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4974791) FM Freyxa M. Prequalification analyst > "It was really easy to be able to set up or start using as an employee this soft Word for phone calls, like transfer..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6815938) SB Shahriar B. Call center manager > "Not friendly and too many defects with unusual operations." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6758139) VR Verified Reviewer WFM Manager > "All in one place shop, and its constant AI innovation product offering, apart from their amazing support team" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876707) JR Jennifer R. Billing Dept > "Not good - five 9 is hard to install and once closed for day it was a whole process to open ." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6347271) Andrey S. Software Engineering Director > "I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6144000) BM Bharath M. Clouds Ops engineer > "Laggy in performance." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6604344) KW Kellie W. Manager > "Team Collaboration: Five9 integrates well with Microsoft teams. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) MP Micha P. Technical Support Specialist > "It's annoying as the agent has to inquiry again to the customer over the phone." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4887009) JP Jenelyn P. Customer service representative > "It easy to get an survey or feedback to the customer and also to monitoring the all contacts and posted a notes to the..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6334273) Donny H. IT Manager > "It has created issues regarding sending and receiving data because Five9 is stuck in the past with their API, which..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4704965) AP Amaury P. IT MAnager > "I like is not as other software that you don't know where to find the buttons, seems really user-friendly." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6813766) HG Helen G. Customer Solutions Manager > "We were able to realize that we had an issue with ACW and Hold time throughout our department that was having a..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) KW Kellie W. Manager > "Many of the users praise the support team's efficiency!" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) CC Charmaine C. Customer service representative > "This often makes for lost time, missed 2nd click, resulting in the call not being correctly dispositioned." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3998761) KW Kellie W. Manager > "Customer Support: Customer support is generally responsive and knowledgeable. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6876771) HG Helen G. Customer Solutions Manager > "Dropped calls and missing call recordings are common issues." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) JP Jenelyn P. Customer service representative > "Its very convenient to taking contacts and manage the all contacts" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6334273) Ilan T. Graphic Designer > "If your internet is going in and out the program does take a while to boot up." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3799763) VR Verified Reviewer Operations Trainer > "I love how you can monitor calls, listen to call recordings & download them." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6013116) Aditya B. Tech support associate > "If there was a little bit of network trouble, the call dropped or there was no voice from the other end." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4450489) AP Amitabh P. Technical Support Engineer > "It is added as a plugin and is easy to use and manage." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6585403) MC Matthew C. Senior Sales Executive > "Sometimes I can’t tell which number the call is coming from" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3822741) Sigmund D. Senior Workforce Analyst > "It works well if you don't need to deep-dive on call and ticket data in the future, in which case you would need to..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3732063) VR Verified Reviewer Manager > "Report building is overwhelming for those who lack knowledge." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3859689) HG Helen G. Customer Solutions Manager > "The reporting gives you a deeper insight which allows you to coach metrics that will increase the productivity on your..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) Taylor B. Customer Service Associate > "When we first switched to Five9 we had some issues with agents signing in and sometimes being logged out involuntarily" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3254927) Sanchita J. Technical support engineer > "Very reliable software to use." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6464790) HS Hollie S. employee (information specialist for share holders) > "At times it would run slow, and we would run into tech issues with dial up system some times." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2881944) MA Marilyn A. Virtual Assistant > "So I like how simple the platform is overall." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6539653) KA Kimberly A. Independent contractor > "even if I was receiving calls regularly the page would keep timing out and expiring." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3037589) VR Verified Reviewer Operations Trainer > "The Five9 University really helped all the users in my company, so when Five9 actually roled out, they were like true..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6013116) JC Jon C. CEO > "The tech even had issues trying to set the filters for a report to run. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2886887) VR Verified Reviewer Data analyst > "The centralized management of incoming and outgoing calls is a real plus that FIVE9 offers to its community beyond..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4207234) KMD Krystel Mae D. CSR > "I was kicked out multiple times and had to reset and make a new password many times before." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3400123) MP Micha P. Technical Support Specialist > "Reliable software for remote technical support work. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4887009) IO Idrissa O. Manager > "The reports are often not very easy and easy to understand" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4404055) HG Helen G. Customer Solutions Manager > "With that insight, we were able to be strategic with our coaching which had a positive impact on customer experience..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4344711) NT Nikki T. Customer service rep > "It does not always pull up information or give correct customer information." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3026171) IJ Ikiera J. CEO > "Overall I really love using Five9, it's effective for the most part and navigation is pretty easy once you get used to..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3551245) VR Verified Reviewer Owner > "currently now they wont even answer us to try and resolve the integration issue." [See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243) CdK Cédric K. Marketing and communication > "It has excellent creative features for your business and is customizable to meet your specific business needs." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4391348) Michael L. Senior Recruiter > "There have also been random occurrences of my mic/audio cutting out, requiring a browser cache/cookies clear and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668520) TR Thea R. Customer Service Representative > "There are also seldom reports of tool problem when it comes to this platform, it's performance is deliberate and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4175475) LW Lynn W. Technical Support Specialist > "Five9's network being shoddy at best, they take forever to put you on the redundant network to get you back up and..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) OF Osman F. Manager > "How easy it is to get started and the tools that they offer you to customize the skills, teams that you need, to keep..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3708264) Michael L. Senior Recruiter > "There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668520) TB Tarell B. Customer Service Rep > "What I like most is that integration to speak to customer and third party seller on a given interaction." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3589156) LW Lynn W. Technical Support Specialist > "Our company is losing their mind with this software and already on the hunt for new call center software to replace. ..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) CC Charmaine C. Customer service representative > "The seamless connection between clients and the representatives off site (both in office and from home)" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3998761) Max S. Contact Center Enigeer > "The only issue I have with five9 is the admin is not the easiest to manage, and I don't like that it is not web-based..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2689104) AD Alioune D. CEO > "You can make international incoming and outgoing calls without any problem." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4415402) JL Johnny L. Customer Service Representative > "setting is to complicated to understand." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3410910) VR Verified Reviewer Owner > "how efficient it is and that it can call multiple numbers at once and have the ability to have a pop up screen on your..." [See full review](https://www.capterra.com/p/132405/Five9/#GetApp___3241243) SG Selena G. Call Center Agent > "Installing it was a multi step process. And I could see how this could go wrong for some doing this at home with no..." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2668551) MC Makayla C. Veterinary Assistant > "It is very easy to use in comparison to other similar products." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___6041522) LW Lynn W. Technical Support Specialist > "Voice quality has gone down. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) Ilan T. Graphic Designer > "Actual program updates were also rare, it was fairly statuc and generally reliable." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3799763) LW Lynn W. Technical Support Specialist > "Seems like every issue has to be escalated to the engineers. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) VR Verified Reviewer Report Analyst > "Pretty good with ups and downs, it's just a good product to start your small contact center." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3822337) LW Lynn W. Technical Support Specialist > "The tech support from them is meh at best, tough to work with and not very knowledgeable. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) IO Idrissa O. Manager > "the web interface is much better than the java version." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___4404055) LW Lynn W. Technical Support Specialist > "Customer service is a bit of a joke." [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) VR Verified Reviewer Business Advisor > "I liked having all the information avaliable to you right there for each client" [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___3735094) LW Lynn W. Technical Support Specialist > "Now for the last four months we have been plagued with issues. " [See full review](https://www.capterra.com/p/132405/Five9/#Capterra___2238136) [View Reviews](https://www.capterra.com/p/132405/Five9/reviews/) VR Verified Reviewer BDM > "Clari is a great tool to provide specific feedback, helps with call summaries back to prospects, and is good for forecasts." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___7137891) FS Felipe S. Global Development Representative > "Sometimes it doesn't join the meetings and you need to add it manually." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___7048449) FS Felipe S. Global Development Representative > "Clari does a great job recording calls in different languages and making summaries that you can review later." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___7048449) RS Robert S. Data Product Analyst > "Transcription will be off once in a while, as expected with most speech-to-audio, I haven't figured out how to feed it..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4018411) HS Hemanth S. Customer Success Manager > "For me personally, the game tape feature is really valuable, with the game tapes, you can cut long calls into tiny bits and..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190) VK Valeed K. Customer Success Strategy & Operations > "Limited options in native integrations with third-party system tools and services makes it less appealing." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3909039) HS Hemanth S. Customer Success Manager > "The Sales and Customer Success teams in our Organization use Wingman and since we started using the tool our processes have..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190) DK Derek K. Account Executive > "MS teams integration needs some work..Not sure what side of integration is failing but it's glitchy at times with teams." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4576330) KW Keri W. Enterprise CSM > "I rely on Wingman primarily for call recordings (to check myself/my memory as well as share training calls etc. with..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4344846) CK Clarence K. Onboarding Manager > "The AI tends to be a bit buggy and is not able to pick up on speech as well as I had thought" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4528416) HS Hemanth S. Customer Success Manager > "The important discussions can be trimmed and game tapes are created, these game tapes can be used for internal sharing, and..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190) TP Trevor P. Account Executive > "Sometimes the recorder can have an error and not join my zoom call." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4421624) Kemal G. Senior Business Development Manager > "It also saves so much time for our admins. When there's a question agent cannot answer, we can simply do that part of the..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3830437) SJ Sam J. AE > "I don't much like the battle card popping up again and again during the call which is frustrating sometimes." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4708451) RG Rob G. CMO > "I love the unlimited users feature - makes it easy to share call recordings across the company (then u pay only for recording..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4097273) MJ Mimi J. Content Strategist > "I really wish there was a simple sentence that let people know on a call that Wingman is not a person--it's a note-taking app...." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4595660) Jei K. Customer Success Manager > "Love the desktop extension feature along with the ability to turn on/off recording for calls." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4641474) HS Hemanth S. Customer Success Manager > "Sometimes, simple words/sentences spoke may not be correctly captured, often there's an inaccuracy.-" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190) RS Robert S. Data Product Analyst > "Allows for our company to share calls/transcripts seamlessly across teams." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4018411) SC Santhosh C. Customer Success - Implementation > "I don't have anything to say except for the transcript, often it doesn't pick the right words." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4779616) CC Chris C. Sales Development Manager > "I highly recommend Wingman for any sales manager, individual quota-carrying contributors, or any member of sales organizations..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4485478) HS Hemanth S. Customer Success Manager > "The recording takes you to an incorrect speaker." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4650190) Manuel H. VP, Community and Partnerships > "The seamless integration with Zoom makes it a convenient companion that is always there to help record my calls with external..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3570730) SM Sanjay M. Client Strategy > "The transcription feature is not the best." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4023401) MJ Mimi J. Content Strategist > "For client management, Wingman has helped dramatically with reviving a stalled project or better understanding complex needs..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4595660) Tevin B. Retention Manager > "I don't like that you have to look ahead into your meetings to have the bot not show up." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3537461) NA Nilesh A. CTO > "The ability that it can capture the video along with a call, and a very good transcription, Easy to share the clips with" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4731093) EL Eugene L. Enterprise Account Executive > "translations need some improvements, sometimes not accurate." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4299502) HP Hannah P. Customer Lead > "I love being able to listen back to calls in half the time - it saved me so much time while onboarding at a new company and..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4376583) AH Aviv H. Product Manager > "As a Product Manager - I can't attend all customer calls." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4322770) RM Rutvik M. CSM > "It helps me trim the recording, and I can share it with my clients" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3864801) VR Verified Reviewer Account Executive > "The coaching and features were lackluster" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3817629) Kemal G. Senior Business Development Manager > "Saves us so much time for our admins and helps us to evaluate our calls and employees." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3830437) MS Maddie S. BDR > "When i'm not on a demo, the account executive's queue cards show up on my laptop" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2975345) NCP Nicholas Christopher P. Customer Success Manager > "Being able to record and listen to my team's calls has helped us tremendously as we aim to be customer-centric." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3553271) CL Christopher L. SDR > "Sometimes wingman doesn't catch the full conversation if there are not pauses between what you say and what the other person..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3114354) NCP Nicholas Christopher P. Customer Success Manager > "Being able to record and listen to my team's calls has helped us tremendously as we aim to be customer-centric." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3553271) VR Verified Reviewer Director of LatAm Growth > "For right now, Wingman can't transcribe Spanish voice (which is the core of our business)." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3214562) SM Sanjay M. Client Strategy > "Overall this software has been great to my process and allows me to not worry about taking notes live during calls." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4023401) VR Verified Reviewer SDR > "The translation/ Picking up different accents seems to be a challenge with this tool." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2922715) Tori S. Senior Customer Success Manager > "We like being able to take note of coaching opportunities and customer expansion opportunities on each call, observe key..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2987782) HL Hayan L. SDR > "Sometimes the website and the videos are a little slow to lead." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3505449) AS Avinash S. SDR > "Helps us easily analyse any call and group them with varying filters" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3658248) TF Trevor F. AE > "Do not like the set up and process." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4517416) DK Derek K. Account Executive > "awesome just the UI/UX could use some work for better intuitive navigation and some different colour contrasting would be nice." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4576330) Kshitiz N. Account Director > "It still has some bits and pieces missing like sometimes it's unable to accurately capture the voice of the speaker and..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2826475) AP Adam P. Account Manager > "Wingman by \[sensitive content hidden\] is a fantastic sales recorder tool that makes it easy to keep track of my sales..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4687514) Jamie G. Business Development Manager > "The customer support team were slow to respond to queries." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3067630) SM Sanjay M. Client Strategy > "Calls are available for viewing minutes after completing which is much faster than other software." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4023401) VR Verified Reviewer Account Executive > "Sometimes the transcripts confuses who is speaking" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3468991) VR Verified Reviewer Business Development Executive > "I like the ability to go back and review the call transcripts. When crafting the perfect follow-up email to potential..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3169965) Diane J. Enterprise Sales > "The only con that I can see is that the transcription is not always 100% accurate, but I think with different dialects,..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2406437) Akhilesh S. Solutions Engineer > "The fact that I do not need to worry about taking notes, but just keep marking bookmarks within a click for it to be reviewed..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3010042) Ryan N. AE > "Sometimes the transcript is not always accurate" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2967997) PH Patrick H. Sr. Customer Success Manager > "Also appreciate that calls recorded on our previously used software were able to be uploaded." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4648925) VR Verified Reviewer Founder > "The call transcription is quite poor to be honest" [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3281889) DM David M. Customer Success Manager > "Wingman is truly intuitive, it does a great job with call transcripts and making them actionable." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3539238) NB Nicolas B. Customer Experience Rep. > "At the moment, I can't think of any features I'd like to add or take away." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3106780) NCP Nicholas Christopher P. Customer Success Manager > "I personally love how Wingman even tells you when you have been speaking too much and when you need to allow your customer to..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3553271) MM Marcus M. Senior Account Executive > "It does seem to have an issue recording meetings that I don't want recorded...even when I cancel it in the pop up." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2603608) PH Patrick H. Sr. Customer Success Manager > "The "Competitor Insights" and "Team Insights" features are particularly helpful." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4648925) KP Karstyn P. Inbound Marketing Development Specialist > "It can be tough to navigate back and forth." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3273157) DJ Deborah J. Account Project Manager > "Wingman is user-friendly and really helpful when it comes to having access to the recordings with the customers and also with..." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4091595) VR Verified Reviewer Inside Sales Representative > "Some of the words are not represented correctly in the call scripts." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2498873) SL Sean L. sean.logan@legal.io > "Very useful for onboarding new employees, allows them to learn the role from day 1." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___4439295) Gustavo P. Head of Marketing > "The transcript feature still needs some improvements." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2751394) RM Rutvik M. CSM > "It is beneficial; it can be used for training, sharing videos, etc." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___3864801) AJ Aditya J. Customer Success Manager > "Sometimes the transcript isn't very accurate." [See full review](https://www.capterra.com/p/194117/Wingman/#Capterra___2317928) [View Reviews](https://www.capterra.com/p/194117/Wingman/reviews/) ## User interface [Five9](https://www.capterra.com/p/132405/Five9/) 4.22 (481) [Clari Copilot](https://www.capterra.com/p/194117/Wingman/) 4.66 (314) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Five9 Top features 40/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/132405/Five9/#features) Clari Copilot 34/45 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Reporting - Call Routing - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Conferencing - Contact Management - CRM - Customizable Reports - Event Triggered Actions - File Transfer - Generative AI - Interaction Tracking - IVR - Live Chat - Multi-Channel Communication - On-Demand Recording - Performance Metrics - Predictive Dialer - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Recording - Reporting & Statistics - Scheduled Recording - Third-Party Integrations - Voice Mail [See all features](https://www.capterra.com/p/194117/Wingman/#features) ### Recognition Five9 is recognized as a top-rated tool in 4 Capterra Shortlist reports Clari Copilot is recognized as a top-rated tool in 3 Capterra Shortlist reports Best Value Call RecordingSoftware (2023)  Best Value Call RecordingSoftware (2022)  ### Deployment & support Five9 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Clari Copilot Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Five9 - By Five9 - Located in United States - Founded in 2001 Clari Copilot - By SalesLoft - Located in United States - Founded in 2011 ## 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