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Five9 vs Oracle Cloud CX: Which is a better fit?

Updated on February 11th, 2025
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Summary
Key features rated by users
Features selected based on 2,910 reviews from Customer Experience users.
% Fit
Missing features
Not enough reviews
Feature ratings
Negative Feedback Management
5.0
Surveys & Feedback
4.8
Real-Time Notifications
4.3
Reporting/Analytics
4.1
Customizable Forms
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Negative Feedback Management
NA
Surveys & Feedback
NA
Real-Time Notifications
NA
Reporting/Analytics
5.0
Customizable Forms
NA
User satisfaction
4.2
User reviews472
Ease of use
4.2
Functionality
4.1
Value for money
4.0
Customer support
4.3
4.3
User reviews16
Ease of use
4.1
Functionality
4.6
Value for money
4.2
Customer support
4.0
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

Cloud-based customer experience platform designed to help small to large size businesses manage customer information and derive actionable insights via chatbots, Internet of Things and AI.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-0909b26f-d90f-4749-7e7a-08d9e6a828c2
Michael L
Career Advisor
4.0

Mike: Hi, my name's Mike, I'm a Career Advisor. I would give Five9 four out of five stars. For more reviews like this, please click below. Five9 allows us to connect with our customers spread out across the entire world, mostly throughout the US, but also in other countries, as well. As a career advisor, we help a lot of military families. And being able to connect with people wherever they are without having to dial country codes and just having a seamless system is great. Really, it just lets us keep track of all of our learners seamlessly and efficiently. My favorite parts of Five9 are the fact that it's all contained within the plugin that we use in our Salesforce application. So basically, we can have full access to our phones, our voicemail, transfers, inbound calls, outbound calls, all while working within our CRM. So it's a one-size-fits-all tool for us, where we don't have to have lots of different applications running and everything can just be in one location, it makes it really easy. If I could change anything about Five9, I think I'd make it a little bit more consistent on wireless networks. It's definitely very stable when you are connected to ethernet, but if you are on a wifi network or you're sharing a network, as a lot of people probably are in their remote work-from-home environments, it can be a little bit spotty with some dropped calls and connectivity issues.

How Capterra sources reviews
View all video reviews
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User interface
132405 video thumbnail}
1 Video
No videos provided by vendor
132405
4 screenshots
212274
1 screenshot
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Alerts/Notifications
388
Important

Five9

Top Features
29/39
  • Access Controls/Permissions
  • Customer Journey Mapping
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Engagement Tracking
  • Multi-Language
  • NPS Survey Structure
  • Sentiment Analysis
  • Tagging
  • Alerts/Notifications
  • API
  • Collaboration Tools
  • CRM
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Negative Feedback Management
  • Predictive Analytics
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting/Analytics
  • Social Media Integration
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Workflow Management
See All features
Hide Customer Experience Software Features -

Oracle Cloud CX

12/39
Show Customer Experience Software Features +
Five9
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Oracle Cloud CX
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Five9
  • By Five9
  • Located in United States
  • Founded in 2001
Oracle Cloud CX
  • By Oracle
  • Located in United States
  • Founded in 1977
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