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Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.
Cloud-based customer experience platform designed to help small to large size businesses manage customer information and derive actionable insights via chatbots, Internet of Things and AI.
For the customer, the most important thing is that it is not crackly, not difficult to hear you. So in some ways that is the most important thing when looking for a good program.
There was a 2-3 second delay between patient answering and connecting to the agent. We lost quite a few prospects b/c of this.
I like it a lot because it's easy to use with good, fast and efficient support. It has lots of advantages in terms of functionality and also in terms of price.
Poor support, no ownership over their product, daily crashes.
Five9 has brought an incredible amount of ease and flexibility to our Customer Care department. Five9 offers us full control over all of our campaigns with easy to use software and fantastic support.
The software crashes A LOT. As a user I have had the software crash multiple times while I was in a chat, on a phone call with a customer or in the middle of writing an email.
Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior.
There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an endless loading symbol).
Oracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use.
The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes.
I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app.
Boring interface and graphics can be improved in latest versions. Everything process looks same and user can be confused upon using as time goes.
It helps up deploy our new software to everyone seamlessly, and provides a good customer interface.
The program seems to crash on occasion, and it can run slow at times but other than that I don't have any other issues with it.
I like that its costs is lower for its category. I like that we can do a lot of customizations.
It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other.
Mike: Hi, my name's Mike, I'm a Career Advisor. I would give Five9 four out of five stars. For more reviews like this, please click below. Five9 allows us to connect with our customers spread out across the entire world, mostly throughout the US, but also in other countries, as well. As a career advisor, we help a lot of military families. And being able to connect with people wherever they are without having to dial country codes and just having a seamless system is great. Really, it just lets us keep track of all of our learners seamlessly and efficiently. My favorite parts of Five9 are the fact that it's all contained within the plugin that we use in our Salesforce application. So basically, we can have full access to our phones, our voicemail, transfers, inbound calls, outbound calls, all while working within our CRM. So it's a one-size-fits-all tool for us, where we don't have to have lots of different applications running and everything can just be in one location, it makes it really easy. If I could change anything about Five9, I think I'd make it a little bit more consistent on wireless networks. It's definitely very stable when you are connected to ethernet, but if you are on a wifi network or you're sharing a network, as a lot of people probably are in their remote work-from-home environments, it can be a little bit spotty with some dropped calls and connectivity issues.
Prioritize real-user-identified key features according to your needs to find your best fit.
Five9
Top FeaturesOracle Cloud CX
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