# Compare Pollfish vs Hotjar 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Pollfish and Hotjar based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/132525-163516/Pollfish-vs-Hotjar --- # Pollfish vs Hotjar Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PollfishHotjar2/4 selected [Pollfish](https://www.capterra.com/p/132525/Pollfish/)[4.5 (208)](https://www.capterra.com/p/132525/Pollfish/reviews/) [Hotjar](https://www.capterra.com/p/163516/Hotjar/)[4.6 (540)](https://www.capterra.com/p/163516/Hotjar/reviews/) [## Pollfish](https://www.capterra.com/p/132525/Pollfish/)[4.5 (208)](https://www.capterra.com/p/132525/Pollfish/reviews/) Starting Price $95.00one time Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [208 reviews](#user-reviews) Positive 187 Neutral 17 Negative 4 [## Hotjar](https://www.capterra.com/p/163516/Hotjar/)[4.6 (540)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting Price $39.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [540 reviews](#user-reviews) Positive 522 Neutral 15 Negative 3 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Multiple Question Types NA Customizable Questions 4.6 Survey Builder 4.6 Anonymous Feedback NA Data Security NA \--%Fit Missing features Feature ratings Multiple Question Types NA Customizable Questions 4.3 Survey Builder 4.6 Anonymous Feedback NA Data Security NA User satisfaction User satisfaction 4.5 User reviews[208](https://www.capterra.com/p/132525/Pollfish/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.3 Customer support 4.5 User satisfaction 4.6 User reviews[540](https://www.capterra.com/p/163516/Hotjar/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $95Usage Based, One Time - Free version - Free trial Price starts from $39Other, Per Month - Free version - Free trial Best for Best for Pollfish works with brands and their partner agencies cross all categories. Best for Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts. ## User reviews Pros & cons FM Farhan M. Computer System Technology > "It help us provides a strong platform for conducting surveys with access to a wide range of respondents..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___6339800) MA Melissa A. Administrator > "The questions seem created for a particular demographic which doesn't allow anyone to keep using." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___6029224) JB Janelle B. Customer Relations Manager > "The drag and drop builder is great itself, but the template library also has anything we every need, so..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___6099811) CP Chandrakeerthan P. student > "The application is limited to web version and in android version it is unresponsive sometimes." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4564619) PG Prashanth G. Product Manager > "With Pollfish, I can collate the data & check for the areas of improvements on the platform." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___5059812) Bandaru S. Student > "Some of the surveys are not accepted due to fault statements" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4548518) PG Prashanth G. Product Manager > "It's customisable templates make the job easy by launching the survey in a quick time.3." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___5059812) KW Kaycee W. Sign maker > "The surveys not loading or not working and disconnecting" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4171409) JB Janelle B. Customer Relations Manager > "We're very happy with Pollfish for our customer polls." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___6099811) EP Erika P. Digital Strategist > "Logic gets messy if you want to make edits after you add it, and sometimes the open ended responses seem..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3360884) PG Prashanth G. Product Manager > "The interface is really simple & highly intuitive for the first time users.2." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___5059812) AG Arie G. Founder > "I tried out a B2B study, and found that the survey responses do not appear valid for true small business..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3365981) Bri S. Owner > "I like that their surveys are interesting, and sometimes quite hilarious." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___6156104) MW Mike W. Research Director > "Also reliance on Google Translate for moderators leads to frustrations sometimes when trying to get a..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3252350) CH Chandra H. UX Designer > "By using a variety of survey type questions on various social media platforms and with email, we have..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3370355) BB Brandon B. Consultant > "I don't like how you have to stop a survey in order to engage the quality filter." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3369836) DC Don C. President > "Easy to build questionnaire targeting your audience fast and inexpensively with live feedback in minutes..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4678311) SE Samir E. VP Business > "some difficulties inserting media, redo actions is not easy, sometimes have to start from scratch." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3377886) AC Asaf C. Researcher > "The website allowed me to survey only 100 people, for an okay price." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4682637) TW Teeira W. Na > "I don’t like that sometimes it disqualifies you when you spent so much time answering quedtions" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3363909) MS Mohammad S. Student Grader > "I used this software a lot when taking surveys and it greatly helped me earn lots of money!" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4442357) SI Sergey I. CTO > "Pollfish sales lures you with bloated eCPM numbers which has nothing to do with real revenue / 1000..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___2732172) DW Dustin W. Partner Delivery Manager > "I love the ability to quickly gather information from my team." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4615551) DP Dimitris P. Business Development Director > "Reports for market research could not be customized" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3356017) MA Melissa A. Administrator > "Interesting, easy to use and very efffective" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___6029224) LB Lisa B. Senior Moderator > "As well, it can be very difficult to recruit nuanced populations." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3387963) JB Janelle B. Customer Relations Manager > "Pollfish is probably the single easiest software I've ever used." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___6099811) ED Eray D. Company Co-Founder > "It is not easy to use the app." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4146011) AG Ashley G. Small business owner > "Pollfish jas made it so easy to create a survey and get results quickly and smoothly." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4298910) VR Verified Reviewer Warehouse Manager > "customer service take little a while to justify the real time issues." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3373232) CL Carmen L. Researcher > "I appreciated the cues to tell me whether I would need a larger sample size, and the instant price..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3243993) TM Tiffany M. Freelancer > "sometimes it will kick out users, surveys fill quickly" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3472355) HO Hannington O. IT Support Engineer > "I like the way you can customize your survey questions and design the templates to suit your needs" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3357546) MC Marcus C. DNR > "I feel like there is not features that are missing think most of them or covered in the software" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3360970) ED Eray D. Company Co-Founder > "Its functionality is superb and the variety of surveys is amazing" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4146011) CH Chandra H. UX Designer > "I felt overwhelmed but the number of features with a lack of proper education on how to use them." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3370355) SW Samantha W. Project Manager/Technical Writer > "I love that you can easily design surveys and make them short but comprehensive to encourage users to..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3377117) NA Nidhal A. Researcher > "Some features cant be used without premium account" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3363089) AS Akash S. Senior Engineer Quality Control > "It has easy to use interface and can be used worldwide with full customization and includes data..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3378653) PS Priyankar S. Physical Design Engineer > "Not sure if this was the specific advisor or the fact the process is broken, but that part was a little..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3389580) LD Leona D. Student > "It is also very aesthetically appealing to make and complete surveys on." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4000968) LB Lisa B. Senior Moderator > "The nuance of reporting is highly limited." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3387963) TA Tom A. UX Researcher > "Overall, Pollfish is helping us get important market insight and allows us to get customer insight on..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3378257) YB Yulia B. Sr Manager > "This is not software problem but I think many people- respondents- do not take taking survey seriously." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3357210) CP Chandrakeerthan P. student > "Pollfish has a good beginner friendly user interface." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4564619) KB Kyle B. Owner > "Vague source of survey takers made us a bit uneasy." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3369062) Bandaru S. Student > "Pollfish is a best platform for surveys it is easy to use." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4548518) YV Yas V. Consultant > "Response panels were too expensive." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3366055) Deana C. Freelance Writer > "I like pollfish because the software is useful for doing surveys, answering questions, and doing other..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3369407) FA Faizan A. Student > "Sometimes surveys could become expensive" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3380663) JJ Janko J. CEO > "I liked the simplicity of Poolfish, it helped me a lot gather insights that I needed to conduct my..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3376677) CL Carmen L. Researcher > "Since this was so fast, I wasn't sure about the quality of the data." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3243993) LS Lauren S. PR Supervisor > "The software is intuitive and very customizable. If something won't work, the reps make sure they can..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3362533) SI Sergey I. CTO > "Survey completion times are misleading too. If the survey says it takes 15min to complete, be ready to..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___2732172) ClcM Claudine lizz capawa M. freelancer > "I like the presentations of videos and sounds for the products and services to be surveyed." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3383705) Misty B. Bartender > "The least I like about this software is that the pay for some of surveys is really ridiculous..Need to..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___2589401) VR Verified Reviewer Survey Taker > "The questions are simple and they have the qualification questions set up nicely, better than most..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___2932865) VR Verified Reviewer Administrative Assistant > "Some gif not liked animation may be better" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3376838) VR Verified Reviewer School Counselor > "Pollfish provides simple, easy to read results" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4147557) ML Martin L. Marketing Manager N-Am > "It's a chore to analyse them now." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3242772) MK Melody K. Director of Research > "Good for supplementing sample sizes for hard-to-find groups of people." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3350360) Stella I. Manager > "The price level is not for the light hearted." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3368070) KS Kimberly S. Driver > "It helps me target my audience with my products on a higher level" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3365507) SG Sylvia G. Marketing Specialist > "I'm not bought into the results of the survey." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3244071) NG Neleh G. Homemaker > "I love how easy the surveys are that Pollfish has." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___4444553) VR Verified Reviewer RA > "After observing this embarrassingly low level of responses as they were coming in, I immediately asked..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___2352554) Kristen M. Vice President > "This product is very easy to use especially when you're trying to get opinions about your products or..." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3364578) SH Sohaib H. Senior sales executive > "Time consuming" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3370007) KM Kristina M. Digital Marketing & Startup Consultant > "The targeting parameters are quite robust and are often the same as or better than competitors." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3367899) VR Verified Reviewer Founder > "Some very minor issues in extracting reports." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___2639624) Andrea G. CMO & Co-founder > "I'm able to collect a lot of responses in a short period of time at an honest price." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3354340) AZ Alex Z. Director > "It gets very expensive when you add a few criteria." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___2660440) TW Teeira W. Na > "I love it allows you to do surveys for money" [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___3363909) VC Vivian C. Senior Marketing Manager > "I think it logs out too quickly." [See full review](https://www.capterra.com/p/132525/Pollfish/#Capterra___2661376) [View Reviews](https://www.capterra.com/p/132525/Pollfish/reviews/) Dandu M. Analyst > "I am a CRO analyst and I liked this tool very much since it allows us to analyze user behavior with each and filter any specific category..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___7096161) SC Sean C. Marketer > "The freemium runs out pretty quickly, and I don't know how accurate the data is (it's hard to verify qualitative data)" [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___7049507) Rodrigo T. Director of Cyber Security > "Its seamless integration with other marketing tools provides deep insights into user behavior, allowing you to identify large-scale..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6551516) ZG Zohreh G. Senior Product Researcher > "I find integrating with google analytics to interpret users' behaviour a bit confusing. and also I don't see a specific merit in using..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6549167) Rodrigo T. Director of Cyber Security > "Using Hotjar with my team and across the company has enabled us to make data-driven decisions, leading to optimized resource allocation and..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6551516) MI Mihail I. Senior Product Manager > "After the product was acquired the price was instantly increased while the pricing tiers became extremely hard to follow which added..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6556488) AG Annie G. Marketing Manager > "It gave fairly accurate heat mapping and information regarding user behavior on our website." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6826981) Theresa F. CRO Program Manager > "I sometimes question the accuracy of the reports. And if the page has a popup, modal, overlay, etc, that can be problematic." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6712269) MA Michael A. Founder > "Hotjar was the first website heat map tool we've used, and it revealed a great deal about user behaviour without needing a great deal of..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6863792) DJ Derek J. Owner > "Users of our website didn't really know what the feedback button was for and started using it as a review of our services, not the site..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6586341) Rodrigo T. Director of Cyber Security > "Hotjar can handle massive datasets and traffic, enabling granular user segmentation." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6551516) DP Derrick P. Advertising Manager > "Its not as interactive as it can be when showing exactly what actions users take as a weighted consumer." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6348479) BT Benjamin T. Head of Marketing > "The best parts of Hotjar are the intuitive heatmaps, and visitor recordings, that offer deep insights into user behavior and user..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6198971) NF Niccolo F. Cofounder, CTO > "The basic price above free is quite expensive." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6798425) DP Derrick P. Advertising Manager > "I value the fact that theres a tool that provides the necessary insights to make UX decisions or website layouts." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6348479) GZ Gabriel Z. Growth Marketing Lead > "Our account has been constantly going on and off with an alert about the tracking not being properly implemented." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6035970) Theresa F. CRO Program Manager > "I like that this is one more data point for creating hypotheses for A/B tests." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6712269) MM Megan M. Co-owner & COO > "The downside I see to Hotjar is its relatively expensive cost for small businesses. While it's an excellent tool for testing website users'..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3731154) DJ Derek J. Owner > "We've gotten so much great insight into the flow of our site and even identified some issues on some mobile phones." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6586341) LD Laurentiu D. CEO > "Perhaps the price model isn't something that favours start-ups." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6042985) MTBN Md. Tanvir Bin N. IT officer > "A wealth of information is available for comprehending user behavior through the live interviews, user comments, and visual insights." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6014158) PB Pumelele B. CEO > "Its slow loading times when using the software, can be frustrating for those trying to analyze data quickly." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4722700) AD Alberto D. Head of Marketing > "The experience is good, although just like other platforms there are some limits to what you can customize." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6723045) VR Verified Reviewer co-founder > "Occasionally Hotjar wouldn't quite format the screen properly meaning we couldn't get a complete understand of what the problem at hand was" [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3620011) MTBN Md. Tanvir Bin N. IT officer > "With Hotjar's features, teamwork will be easier and everyone on our team can gather the data required to make the right modifications to..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6014158) VH Ville H. Logistics > "Furthermore, it lacks some features for the creation and design of surveys." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3959564) MTBN Md. Tanvir Bin N. IT officer > "They offer 24/7 support and customized training in the meantime to make sure I can get the most out of user behavior analysis on our..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6014158) GP Goran P. Owner > "The thing I liked least is that it does not integrate well with some of the other tools we use, like google analytics. " [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3731629) VR Verified Reviewer Marketer > "It gives you so much insights into how your visitors behave and think." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6355618) VC Vic C. Business Analyst > "It seems as though there haven't been many usability updates in quite a while." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3608741) SA Sultan A. Director > "I personaly like hot jar funnels creation option as it helps me to track how many form submissions is done, also I like heatmap features..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3856459) MV Mathijs V. Marketing Manager > "Setting up funnels is difficult" [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3732482) AM Atul M. Author > "User experience insights: Hotjar provides a range of tools for understanding user behavior and experience on your website, including..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4422884) SA Soham A. Marketing And Operations Head > "Sometimes the recordings failed to capture the specific nuances of the website." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3407885) Allen E. President > "This is a good heatmap app and tracking app that allows you to see the behaviors of anyone on your website so you can see what took a look..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3682914) NS Nikola S. Marketer > "This is problem because when a user messages us with a problem and we want to view how he used our website right away, we can't confirm his..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2434528) OS Olaf S. Director > "Hotjar allows us to visually see our website users' journeys, and together with their reporting tools, gives us the opportunity to make the..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4287010) AB Aniket B. Co-Founder > "The level of data given about visitors can sometimes be a little lacking when compared to other competitors." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3146988) MA Michael A. Founder > "It was easy to learn and use." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6863792) ML Mark L. President > "I have not fully learned how to use all of the features." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3586284) AG Annie G. Marketing Manager > "It was also easy to use." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6826981) Mithil P. Digital Marketing Director > "Also, I don't see any notifications about product updates and the latest trends." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3361565) BJ Bartosz J. Head of Technology > "very helpful insights to A/B test websites!" [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6629822) Mithil P. Digital Marketing Director > "Customer support and implementation guidebooks are not that great and can be better highlighted." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3361565) Sanjay Singh P. Digital Marketing > "I am using it for the last 1.5 years, and its video recording heat map feature is one of the best ways to see the behavior of users." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3602477) MR Matthew R. customer service > "To make a site and then add an additional its not easy to monitor both. " [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2874738) RV Rachna V. Director > "With using hotjar now we can track our website heatmaps and do A/B testing to improve our website conversion rate." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4023062) CC Chris C. Marketing Executive > "Heatmapping can sometimes be fairly hit and miss on dynamic landing pages; Hotjar seem reluctant to acknowledge that these landing pages..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2209669) PB Pumelele B. CEO > "Hotjar is an exceptional analytics and user feedback platform that enables businesses to gain valuable insights into their website or app's..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4722700) VR Verified Reviewer UX design intern > "The heat maps were occasionally buggy especially when switching between desktop and mobile views. " [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2816614) AM Adulhakeem M. Marketing Supervisor > "Really self explanatory and easy to access" [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6343069) VR Verified Reviewer Ecommerce Manager > "It doesn't really work very well with single page applications, or at least with Vue Storefront it didn't work very well." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2478455) AK Ashok K. Designer > "We are able to track visitors with the support Heatmaps and improve the performance of our website to an greater extend." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3573794) Rajesh C. Co-Founder > "Another point, I want to mention here is with the angular Js website, the form system of Hotjar doesn’t work which is a great disadvantage..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2553727) MTBN Md. Tanvir Bin N. IT officer > "For individuals looking to increase revenue and maximize their conversion rate, this product is perfect." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6014158) DC Dan C. Principal Software Developer > "Doesn't have some functionality like other tools do to identify errors, etc." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2516355) RK Rezaul K. Data Analyst > "I can only benefit from this feature if our website has a sign-up form or requests that visitors fill out forms." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4091386) TB Tim B. Marketing Specialist > "So the installation process was challenging and delayed us from getting the data we needed." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2608207) MG Mathieu G. CEO > "Easy to set up." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6487175) MB Michael B. Director > "Integration to landing pages can be a bit tricky sometimes. " [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2298912) MG Maria G. Customer Success Manager > "I can perform marketing analysis and find the issues to improve the website for customers to make their experience on the site easy and..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4678232) MM Miroslav M. Marketing expert > "Well the heatmap functionality is really helpful, but it is not accurate. " [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2745938) AJ Ahmed J. Data analyst > "The heatmaps feature and screen recording are a great way of understanding the pain points of the customers." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3602413) Joseph D. SEO Specialist > "The verification does not always work and takes a number of attempts to work." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2821391) Ahmed Samy E. Digital Marketing Consultant > "Hotjar is very intuitive and easy-to-use for both website heat maps and website sessions recording, they also offers an amazing knowledge..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4553733) VR Verified Reviewer Demand Generation Manager > "Unfortunately this tool can slow down your page load." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2408543) EA Enis A. Founder > "It is incredible how Hotjar shows everything a customer does on your website enabling you to see points of attraction etc." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4156808) VR Verified Reviewer Marketing Director > "Many of the other features feel half-baked and often don't work that well." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2242298) AS Andy S. Managing Director > "Simple to implement this just works, giving you heatmaps and session recordings for true insight into how people use your site." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4586346) PM Paweł M. Online Media Manager > "With larger numbers of user sessions, Hotjar becomes quite expensive." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2689677) MM Megan M. Co-owner & COO > "It's been a great tool to see exactly how users are interacting with our website and whether or not their behaviors line up with what..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3731154) TB Tim B. Marketing Specialist > "It wasn't until a few weeks later when we realized we weren't getting any data and needed to investigate." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2608207) RR Ricardo R. Marketing > "Easy set up and I quickly got results that led to positive changes in my website" [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___6294568) DC Dan C. Principal Software Developer > "Doesn't always play well with a single-page app website." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2516355) HG Harshit G. Sr. Digital Marketing Manager > "With hotjar, now I can know where my major audience is clicking and accordingly optimize my website accordingly." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4652964) HS Hilary S. Marketing Manager > "It's difficult to filter for certain actions." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2411084) CT Chris T. Head of design > "I like the way we can easily implement popup surveys and data gathering without technical intervention." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___4472749) VR Verified Reviewer Cofounder > "Nothing I can say, maybe one... they are costly when upgrade to the more premium plan." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2421897) AL Andrea L. Agent > "Thanks to Hotjar I have the opportunity to study the behavior of my users within the website, thanks to heat maps I can test, understand..." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___3086013) TB Tim B. Marketing Specialist > "We actually incorrectly installed the software when we first purchased it." [See full review](https://www.capterra.com/p/163516/Hotjar/#Capterra___2608207) [View Reviews](https://www.capterra.com/p/163516/Hotjar/reviews/) ## User interface [Pollfish](https://www.capterra.com/p/132525/Pollfish/) 4.48 (208) [Hotjar](https://www.capterra.com/p/163516/Hotjar/) 4.64 (540) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Pollfish 27/45 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Import/Export - Data Security - Drag & Drop - Dynamic Content - Email Marketing - Email Reminders - Feedback Management - Gamification - Generative AI - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Pulse Surveys - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data - Reporting/Analytics - Response Quotas - Response Validation - Sentiment Analysis - Site Intercept Survey - Skip Logic - Support Audio/Images/Video - Survey Builder - Template Management - Third-Party Integrations - URL Customization - Visual Analytics [See all features](https://www.capterra.com/p/132525/Pollfish/#features) Hotjar Top features 31/45 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - Anonymous Feedback - API - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Data Analysis Tools - Data Cleansing - Data Import/Export - Data Security - Drag & Drop - Dynamic Content - Email Marketing - Email Reminders - Feedback Management - Gamification - Generative AI - Mobile Survey - Multi-Channel Distribution - Multi-Language - Multiple Question Types - NPS Survey Structure - Offline Response Collection - Pulse Surveys - Question Branching - Question Library - Question Piping - Randomization - Real-Time Data - Reporting/Analytics - Response Quotas - Response Validation - Sentiment Analysis - Site Intercept Survey - Skip Logic - Support Audio/Images/Video - Survey Builder - Template Management - Third-Party Integrations - URL Customization - Visual Analytics [See all features](https://www.capterra.com/p/163516/Hotjar/#features) ### Recognition Pollfish is recognized as a top-rated tool in 4 Capterra Shortlist reports Hotjar is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Pollfish Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Hotjar Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Pollfish - By Pollfish - Located in United States - Founded in 2013 Hotjar - By ContentSquare - Located in France - Founded in 2012 ## 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