Pollfish vs ClassPoint: Which is a better fit?

Jean Pierre: Jean Pierre, President, and I give Pollfish a five. For further reviews please click below. We used two platforms, Qualtrics and SurveyMonkey. We found Qualtrics extremely expensive for what they were offering, specifically the cost of panels, the cost of respondents, they are about three times the cost of other providers, and we also found their service not to be great. SurveyMonkey's great, it's a great platform, but again, their cost of survey complete is extremely high. They don't have, at the time they didn't have the geographical coverage we were looking for that Pollfish provides. Pollfish has a variety of great features and benefits, number one is they have a business model that allows us to buy a package that lowers the cost of respondents, so we can get the cost of respondents down to about half what other service providers are giving us. And they have one of the largest network of respondents. We can do a study in North America, in Europe and Asia, and obviously we're a global firm, so the ability of doing these studies globally is pivotal, would be the second point. The third point is their service. As we program and prepare to launch these studies, they're always there to provide advice, they review before it gets launched, and make recommendations on how to improve the study. They're also there if we have issues, they're there, and the response time is amazing. Grant, if I send him an email, within minutes I will have him respond to my needs, and he'll jump in and help us. They also meet with us quarterly to talk about product reviews as they're introducing new features and benefits. So we view that relationship very collaborative, I find with the other platforms, you're technically buying a piece of software, they really don't want to talk to you, if they do it's search this database for the solution to your problem, if you really do need help then wait for it. And time is precious for us, so if we're doing a study, I can't wait a day to get a response, I need that response done immediately, and Pollfish are amazing that way, their service is exceptional. Pollfish has a great onboarding process. So once we signed on the license and we committed to a certain investment level, they assign an account manager to our business, and they gave us a training program on the features and benefits, and how to leverage the tool. And the tool's extremely intuitive, it's easy to use, and they're constantly updating their platform, introducing new features, conjoint studies, A and B testing, things that we use every day as part of our research platform, as part of the services we provide our clients. And by having them accessible, and having an intuitive platform, it's easy for us, when we have new employees that join the team on the strategy side, to pick up quickly the Pollfish platform. If you're considering Pollfish, the first thing I would recommend is determine the level of research you're doing on a yearly basis, because the more research you're doing, the lower the cost on the use of their platform. So the first thing I would say is, are you doing five or six studies a year? Are you doing 10, 12, 15? Have that planned out before you meet with them so you have clarity, because the more you invest in their platform, obviously you respondent costs come down to a certain level, so that would be the first thing. But also understand who you're researching, and are you looking for a global platform that's going to give you access to half a billion consumers, respondents? Or you're looking for a local? Those are all the important factors that you need to consider when you're getting ready to make a commitment to Pollfish.