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Small and large enterprises, charities, foundations, NGOs and government organizations, schools, colleges, and universities, incubators, collectives, associations, and professional bodies worldwide.
Data, software, and services for higher ed advancement teams to identify and reach more donors than ever before.
It is was nice to work with such an experienced partner in community management, that not only offers good value for money, but also offers good advice in building a professional community platform.
Technical support is the worst of all compared to competitors. The price, while not the highest, is among the highest.
The customer service is excellent and very punctual and always polite. The "People" page is very good, as it allows to have a quick visual of all the network and where it is located.
The lack of customizable options when it comes to font, color, sizing, and general edits.
Content rich design has a lot of useful places for various types of data/info. Elegant visual design that draws your members towards useful info.
There is a bit of a learning curve to Hivebrite and sometimes people are hesitant to add "one more thing" to their arsenal.
Was great specially to have [SENSITIVE CONTENT] as customer support. He's great and was always close and helpful with problems and ideas.
Limited customization of reports- beta reporting module is in development.
It is a wonderful tool for our MGO's to plan trips and provide the data team quick updates on contact information. The help desk is very good at quick answers.
I have had users confused by the default terminology on the platform when it doesn’t match our established norm. Solicitation codes in EverTrue are known as exclusion codes to everyone in the office.
The company has not only developed (and continues to improve upon) a solid platform; its employees are passionate, thoughtful, and committed.
Periodically it gets stuck and you have to update the mobile app to get it to work.
The ease of accessing donor files, the relative home price on their most recent address, and the presentation of relevant constituent data are items I like best about the software.
If there are cons, it's that the product offers so many tools I can find myself going down a rabbit hole of data discovery, but that's a ME problem, not an EverTrue problem.
EverTrue is a valuable contribution to our decision support systems. Their customer success team is without parallel, extremely responsive and always gracious.
That area is not relevant to my position so I don't like that we have paid the full price for EverTrue when a lot of the functionality isn't used.
Ciara G.: Hi, I'm Ciara. I am an associate director in higher education doing fundraising for alumni development. I would give EverTrue five stars. For more reviews like this, click below. Prior to EverTrue, the way that we captured alumni engagement information was very manual. We used Excel. It was very challenging to share information amongst teams members, as well as being consistent with the data and the history of our alumni. EverTrue was chosen because it's a one-stop shop for really creating a profile of who our alumni are. It provides information in regards to social media, their career and professional goals, and activities that they are engaged in, as well as what the history interests are in regards to receiving donations and fundraising. Onboarding EverTrue into our organization was very seamless. They provide direct support. They were just a phone call away if there was any challenges, as well as the information synced with our prior use, which was Excel. It was quick, it was easy, and it actually made it fun because we were excited about having this new data. When considering EverTrue, one thing that you should think about is a system that will capture not only the demographic information of your member, but also what is of interest to them, how they like to take their treasures and give back to a institution, and how we can celebrate them through their professional journey. EverTrue does that.
Hivebrite
Top FeaturesEverTrue
EverTrue
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